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19282 posts

Uber Geek
Inactive user


  # 1223659 27-Jan-2015 22:25
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Has to be congestion on the local node or maybe a HOL

Have you logged an official fault / query and got a fault ticket number? I don't mean a email query reference number

John



784 posts

Ultimate Geek
Inactive user


  # 1223669 27-Jan-2015 22:35
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johnr: Has to be congestion on the local node or maybe a HOL

Have you logged an official fault / query and got a fault ticket number? I don't mean a email query reference number

John


I tried to call them a few days back but was on hold way too long so opted to email them and have been corresponding via this channel the last 2 days. Email ref seems to be [Incident: 150123-001140]

Just emailed them again tonight with latest results as its now 

 

Last Result:
Download Speed: 3384 kbps (423 KB/sec transfer rate)
Upload Speed: 9733 kbps (1216.6 KB/sec transfer rate)
1/27/2015, 10:23:58 PM

 

I do hope that this can be sorted.

Thanks

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 1223671 27-Jan-2015 22:39
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mattbush:
johnr: Has to be congestion on the local node or maybe a HOL

Have you logged an official fault / query and got a fault ticket number? I don't mean a email query reference number

John


I tried to call them a few days back but was on hold way too long so opted to email them and have been corresponding via this channel the last 2 days. Email ref seems to be [Incident: 150123-001140]

Just emailed them again tonight with latest results as its now 


Last Result:
Download Speed: 3384 kbps (423 KB/sec transfer rate)
Upload Speed: 9733 kbps (1216.6 KB/sec transfer rate)
1/27/2015, 10:23:58 PM
I do hope that this can be sorted.

Thanks


So the answer is ' No ' you have not logged an official fault ticket, I suggest you log one via the phone so you can get a fault ticket number and note it down, This will have a far better out come than firing off emails to the email team



784 posts

Ultimate Geek
Inactive user


  # 1223677 27-Jan-2015 22:52
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johnr:
mattbush:
johnr: Has to be congestion on the local node or maybe a HOL

Have you logged an official fault / query and got a fault ticket number? I don't mean a email query reference number

John


I tried to call them a few days back but was on hold way too long so opted to email them and have been corresponding via this channel the last 2 days. Email ref seems to be [Incident: 150123-001140]

Just emailed them again tonight with latest results as its now 


Last Result:
Download Speed: 3384 kbps (423 KB/sec transfer rate)
Upload Speed: 9733 kbps (1216.6 KB/sec transfer rate)
1/27/2015, 10:23:58 PM
I do hope that this can be sorted.

Thanks


So the answer is ' No ' you have not logged an official fault ticket, I suggest you log one via the phone so you can get a fault ticket number and note it down, This will have a far better out come than firing off emails to the email team


I thought it would all be the same :(

19282 posts

Uber Geek
Inactive user


  # 1223678 27-Jan-2015 22:55
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Well kind of is but you would be better off getting a ticket open over the phone, Make it clear it's peak time only you are not testing over WiFi and always to the local VF server,

94 posts

Master Geek


  # 1223693 27-Jan-2015 23:57
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Im in Kapiti on Cable.

 

 

126 Down

 

9.5 up

 

https://www.speedtest.net/my-result/4093029997



784 posts

Ultimate Geek
Inactive user


  # 1223751 28-Jan-2015 08:41
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your test wasnt at peak times. Try again at 10.30pm ish.

I assume there are several nodes around Kapiti and congestion is probably just at the one I access.

 
 
 
 


234 posts

Master Geek

Lifetime subscriber

  # 1223802 28-Jan-2015 09:55
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Yep - I have noticed issues in Kapiti around those times.



784 posts

Ultimate Geek
Inactive user


  # 1223837 28-Jan-2015 10:32
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Use this site to test speeds

Speed Test

It wont get fixed unless more folk report it. JohnR cant fix everything...sadly

94 posts

Master Geek


  # 1223875 28-Jan-2015 11:00
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mattbush: Use this site to test speeds

Speed Test

It wont get fixed unless more folk report it. JohnR cant fix everything...sadly
Maybe that's the problem? Just checked using both sites one after another...


 

 

Last Result:

 

 

Download Speed: 79005 kbps (9875.6 KB/sec transfer rate)

 

Upload Speed: 9766 kbps (1220.8 KB/sec transfer rate)

 

Wednesday, 28 January 2015 10:57:53 a.m.

 

 

 

 


BDFL - Memuneh
64664 posts

Uber Geek

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19282 posts

Uber Geek
Inactive user


  # 1223890 28-Jan-2015 11:16
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@MattBush can you DM me your account number please, We want to check out the Node you are connected to

Thanks



784 posts

Ultimate Geek
Inactive user


  # 1224043 28-Jan-2015 13:40
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INC000001682092

19282 posts

Uber Geek
Inactive user


  # 1224050 28-Jan-2015 14:08
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Investigation is now underway,

19282 posts

Uber Geek
Inactive user


# 1224097 28-Jan-2015 14:35
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nutbugs: Yep - I have noticed issues in Kapiti around those times.


Have you logged an official fault ticket with Vodafone for peak time congestion?

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