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  Reply # 1225029 29-Jan-2015 23:47
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Break your contract? How?



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Ultimate Geek
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  Reply # 1225110 30-Jan-2015 09:16
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quickymart: Break your contract? How?


Due to non performance

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Ultimate Geek
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  Reply # 1225161 30-Jan-2015 10:01
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mattbush:
quickymart: Break your contract? How?


Due to non performance



I am all for slagging an ISP when they make silly decisions or under perform consistently, but give vodafone a chance to investigate.

If the issue is not resolved in a few days (once formal ticket lodged), then start jumping up and down.







NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

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  Reply # 1225166 30-Jan-2015 10:09
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NZCrusader:
mattbush:
quickymart: Break your contract? How?


Due to non performance



I am all for slagging an ISP when they make silly decisions or under perform consistently, but give vodafone a chance to investigate.

If the issue is not resolved in a few days (once formal ticket lodged), then start jumping up and down.





Not even a few days it could take more than that, The connection is not dead



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Ultimate Geek
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  Reply # 1225270 30-Jan-2015 12:16
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I was on cable 130/10 plan and for 6 months was getting speeds lower than 100. I decided that I was getting less than I was paying for so changed plans to 100/10. 

Now I am getting less than the 50 plan so should either change to the 50 plan or VDSL. This hasnt just been happening a few days....

 

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  Reply # 1225581 30-Jan-2015 19:03
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mattbush:
quickymart: Break your contract? How?


Due to non performance

Good luck doing that without penalty. Refer to the T's & C's - "best effort service".
Having said that, at least give them a chance to try and fix it (it looks like John has stepped up to the plate here).

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  Reply # 1225584 30-Jan-2015 19:15
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Confirmed congestion is not on the serving Node, investigation ongoing



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Ultimate Geek
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  Reply # 1225625 30-Jan-2015 19:44
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I am not panicing, especially since folk are trying to resolve it.




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  Reply # 1225694 30-Jan-2015 22:20
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johnr: Confirmed congestion is not on the serving Node, investigation ongoing


Kind of weird....as it only happens at night....

 

Last Result:
Download Speed: 18723 kbps (2340.4 KB/sec transfer rate)
Upload Speed: 9810 kbps (1226.3 KB/sec transfer rate)
1/30/2015, 10:19:27 PM

 

 

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  Reply # 1225700 30-Jan-2015 22:51
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mattbush:
johnr: Confirmed congestion is not on the serving Node, investigation ongoing


Kind of weird....as it only happens at night....


Last Result:
Download Speed: 18723 kbps (2340.4 KB/sec transfer rate)
Upload Speed: 9810 kbps (1226.3 KB/sec transfer rate)
1/30/2015, 10:19:27 PM
 


Not just the nodes deliver BB over Cable, More network elements

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  Reply # 1227272 1-Feb-2015 20:03
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For the last couple of weeks I have been experiencing peak time congestion in Kapiti. I run a lot of Netflix and HD YouTube and get a lot of stuttering and buffering.

Speed test to a Vodafone server is good but international is poor. On the 100mbit unlimited plan.

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  Reply # 1227273 1-Feb-2015 20:06
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Mattmannz: For the last couple of weeks I have been experiencing peak time congestion in Kapiti. I run a lot of Netflix and HD YouTube and get a lot of stuttering and buffering.

Speed test to a Vodafone server is good but international is poor. On the 100mbit unlimited plan.


You can't expect international to be the same as national, If local is fine at peak then not an issue

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  Reply # 1227277 1-Feb-2015 20:13
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Thanks for the reply John.

Certainly don't expect full rate internationally but when I am unable to stream a single HD YouTube session in peak hours it is frustrating.



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  Reply # 1227362 1-Feb-2015 22:34
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Please run speed test below and if its less than 80% in peak time put in a ticket.

VF Speed Test



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  Reply # 1227364 1-Feb-2015 22:46
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mattbush: Please run speed test below and if its less than 80% in peak time put in a ticket.

VF Speed Test




Please do not test over WiFi and make sure you don't have uplink saturation at the time of testing

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