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784 posts

Ultimate Geek
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  Reply # 1241944 18-Feb-2015 20:12
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It has now been several weeks of extremely low bandwidth on a VF cable 100/10 plan during peak hours..usually 5pmish to 11.30pmish most nights.

Tonights speedtest

Last Result:
Download Speed: 24323 kbps (3040.4 KB/sec transfer rate)
Upload Speed: 9807 kbps (1225.9 KB/sec transfer rate)
2/18/2015, 8:01:50 PM

Whilst VF have admitted they have a congestion issue all they tell me is that they will advise when a fix is imminent.

I have requested a credit on my account which they seem to agree is warranted, but they wont do this until its fixed and know how much to credit with me with.

I have asked the question if I qualify for a free contract break, but they advise me I need to talk to the "Cancellations team". Not sure how to do this?

What would you guys do in a similar situation?

Try and break contract and go VDSL (non UFB area)?
Wait it out until its fixed?

Something else?

cheers

3909 posts

Uber Geek
+1 received by user: 823


  Reply # 1242010 18-Feb-2015 21:27
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You've logged a fault but obviously they haven't fixed it to your liking. If you're this unhappy with your connection, you should probably ask what the cancellation fee would be. You're lucky you got a credit though.

222 posts

Master Geek
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  Reply # 1242043 19-Feb-2015 00:15
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I too have had terrible video streaming on cable in Johnsonville. I've had to use my phone data while streaming in bed. It seemed to slow down a few weeks back. For years before that it was perfect all the time. My tracert test is looking a bit funny compared to the last time I tested it too (which was a very long time ago).

299 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1242097 19-Feb-2015 08:52
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I'm on the Vodafone 50/2 cable plan and live in Kapiti. Netflix streaming last night was very poor quality. In theory it should stream at 1080P quality, and it used to do that, but recently I am getting 480P quality. More Vodafone Cable congestion! BBC iPlayer  is also very unreliable these days, with frequent disconnections. Several months back it used to play smoothly, even in HD.
There is definitely a deterioration in cable speed over last couple of months.

442 posts

Ultimate Geek
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  Reply # 1242111 19-Feb-2015 09:13
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I am on the 100/10 unlimited plan and for the last 2-3 weeks have had issues streaming anything internationally. Stuttering with Netflix and Youtube and Pluto TV.

Last night was pretty bad, getting SD on Netflix all night. Run a speed test against the voda site and it's okay but international is horrific.



784 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1243300 20-Feb-2015 21:35
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Tonights speed is (on a 100/10 contract)

Last Result:
Download Speed: 2748 kbps (343.5 KB/sec transfer rate)
Upload Speed: 9840 kbps (1230 KB/sec transfer rate)
2/20/2015, 9:21:49 PM

I cant quite remember what I got with dialup, but I believe it cost me $10/month not close to $100.

Am now getting zero satisfaction from customer service. They tell me to contact the Cancellations team but have so far refused to give me contact details.

I know its a technical issue with major congestion and requires implementation of some sort of technical  solution...all I really want is to be advised of a time frame.



3909 posts

Uber Geek
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  Reply # 1243356 20-Feb-2015 23:35
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Your download speed would have been something like 0.56kbps at best, from memory (been a while since I supported dialup).

Maybe John can help here?

943 posts

Ultimate Geek
+1 received by user: 411

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  Reply # 1243360 20-Feb-2015 23:42
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quickymart: Your download speed would have been something like 0.56kbps at best, from memory (been a while since I supported dialup).

Maybe John can help here?


Dialup speed would be 56kbps, not 0.56kbps. Basically you would bet about .5% of the speed for 10% of the money. Does not sound particularly economical to me...





dbs

27 posts

Geek


  Reply # 1243840 21-Feb-2015 18:42
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in waikanae on 130/10 unlimited, was on capped 130. Speed tests to VF usually right up there.  But today at 6:30pm 7.6mbit down 9.8 up. will log a fault if is same tomorrow.  Never seen any slowdowns until today.

221 posts

Master Geek
+1 received by user: 23

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  Reply # 1244260 22-Feb-2015 17:09
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And it is terrible again!
on 50/2 cable in kapiti

Last Result:
Download Speed: 2067 kbps (258.4 KB/sec transfer rate)
Upload Speed: 961 kbps (120.1 KB/sec transfer rate)
22/02/2015 5:08:17 pm

19282 posts

Uber Geek
+1 received by user: 2600
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  Reply # 1244264 22-Feb-2015 17:17
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nutbugs: And it is terrible again!
on 50/2 cable in kapiti

Last Result:
Download Speed: 2067 kbps (258.4 KB/sec transfer rate)
Upload Speed: 961 kbps (120.1 KB/sec transfer rate)
22/02/2015 5:08:17 pm


Make sure you log an official fault ticket via the phone (note down the fault ticket incident number)

Advise local speed tests to Vodafone NZ test speedtest server are far less than what I am subscribed to,

221 posts

Master Geek
+1 received by user: 23

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  Reply # 1244267 22-Feb-2015 17:21
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johnr:
nutbugs: And it is terrible again!
on 50/2 cable in kapiti

Last Result:
Download Speed: 2067 kbps (258.4 KB/sec transfer rate)
Upload Speed: 961 kbps (120.1 KB/sec transfer rate)
22/02/2015 5:08:17 pm


Make sure you log an official fault ticket via the phone (note down the fault ticket incident number)

Advise local speed tests to Vodafone NZ test speedtest server are far less than what I am subscribed to,


Yeah I know, tbh this time of the day with young kids, the last thing I need is to sit on hold for 40 minutes! I know I need to do it though, thanks for the prompt 😉

19282 posts

Uber Geek
+1 received by user: 2600
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  Reply # 1244272 22-Feb-2015 17:24
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The more examples the better and official fault tickets logged better again

3909 posts

Uber Geek
+1 received by user: 823


  Reply # 1244293 22-Feb-2015 18:23
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John - sort of off-topic but also on-topic: is anything happening re recruiting enough staff locally to answer the phones (overlooking the outsourcing announcement)?
I understand why you're saying "call and log a fault and get the number". I agree with you, that's the best way to go, but if it was me, I wouldn't want to wait on hold for ages and ages either.

221 posts

Master Geek
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Lifetime subscriber

  Reply # 1244295 22-Feb-2015 18:28
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Ok. Finally bit the bullet due to being stuck on 2M download speed and have logged a fault!

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