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608 posts

Ultimate Geek
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  Reply # 1244312 22-Feb-2015 18:54
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It's happening here again too. 



On a 130/10 connection, and we're simply not seeing anywhere near those speeds at peak hours. This is actually a good result for this time of day. It frequently dips well below even 10 Mbps downstream.

This is simply unacceptable, and it's been sporadically happening for the last couple of months. I hope that this can be resolved for good soon enough.

*EDIT: Another test from just a few minutes after the above one, showing just how massive and unpredictable the spikes are.






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  Reply # 1244317 22-Feb-2015 19:05
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quickymart: John - sort of off-topic but also on-topic: is anything happening re recruiting enough staff locally to answer the phones (overlooking the outsourcing announcement)?
I understand why you're saying "call and log a fault and get the number". I agree with you, that's the best way to go, but if it was me, I wouldn't want to wait on hold for ages and ages either.


You know my job role in Vodafone,

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  Reply # 1244318 22-Feb-2015 19:06
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nutbugs: Ok. Finally bit the bullet due to being stuck on 2M download speed and have logged a fault!


Great hope you noted down the ticket number

608 posts

Ultimate Geek
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  Reply # 1244319 22-Feb-2015 19:08
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I guess I'll go ahead and give VF a call soon too. Hopefully I can talk with them without needing to be the account holder, since we split the bill for the flat.

Also ran VF's speed test. The downstream speed isn't even 5% of advertised. :(






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  Reply # 1244321 22-Feb-2015 19:10
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You will need to be account holder or know the password / PIN code

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Master Geek
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  Reply # 1244323 22-Feb-2015 19:11
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johnr:
nutbugs: Ok. Finally bit the bullet due to being stuck on 2M download speed and have logged a fault!


Great hope you noted down the ticket number


They wouldn't give me one, said "there isn't one"
I do have the name and contact details of the person I spoke to though.

608 posts

Ultimate Geek
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  Reply # 1244324 22-Feb-2015 19:14
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johnr: You will need to be account holder or know the password / PIN code


Aww, that stinks. The account holder may well be away for a while. Hopefully this can still be resolved relatively soon, since it seems to be moderately widespread in the area.

Thanks for the response, regardless. Appreciate it.





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  Reply # 1244336 22-Feb-2015 19:27
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johnr:
quickymart: John - sort of off-topic but also on-topic: is anything happening re recruiting enough staff locally to answer the phones (overlooking the outsourcing announcement)?
I understand why you're saying "call and log a fault and get the number". I agree with you, that's the best way to go, but if it was me, I wouldn't want to wait on hold for ages and ages either.


You know my job role in Vodafone,

I do, yes...sorry, for some reason I thought you might have had something to do with call centre (staffing) numbers.

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  Reply # 1244339 22-Feb-2015 19:28
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nutbugs:
johnr:
nutbugs: Ok. Finally bit the bullet due to being stuck on 2M download speed and have logged a fault!


Great hope you noted down the ticket number


They wouldn't give me one, said "there isn't one"
I do have the name and contact details of the person I spoke to though.


There has to be one if you have logged a fault! If you want call back and don't hang up till you have an official fault ticket number (incident)

723 posts

Ultimate Geek
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  Reply # 1244360 22-Feb-2015 19:34
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I rang up to report a fault with regards to my 130/10 connection performing at <30Mb/s most of the time for the last couple of months. The call was answered in about 10 minutes and the person I talked to was very nice. However after being placed on hold whilst L2 support was consulted on the matter, I was then informed that yes, Vodafone are aware of congestion issues in my area, and that there was no point logging a ticket as it would just be closed as it was a known issue. Apparently it will be resolved in the fullness of time going forward into the future (that was the gist anyway).

Should I have insisted on a fault being logged for this or was what I was told correct?








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  Reply # 1244362 22-Feb-2015 19:34
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johnr:
nutbugs:
johnr:
nutbugs: Ok. Finally bit the bullet due to being stuck on 2M download speed and have logged a fault!


Great hope you noted down the ticket number


They wouldn't give me one, said "there isn't one"
I do have the name and contact details of the person I spoke to though.


There has to be one if you have logged a fault! If you want call back and don't hang up till you have an official fault ticket number (incident)


I would have thought so. Not much I can do if they won't tell me!
Pm'd you details fyi

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  Reply # 1244364 22-Feb-2015 19:40
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gbwelly: I rang up to report a fault with regards to my 130/10 connection performing at <30Mb/s most of the time for the last couple of months. The call was answered in about 10 minutes and the person I talked to was very nice. However after being placed on hold whilst L2 support was consulted on the matter, I was then informed that yes, Vodafone are aware of congestion issues in my area, and that there was no point logging a ticket as it would just be closed as it was a known issue. Apparently it will be resolved in the fullness of time going forward into the future (that was the gist anyway).

Should I have insisted on a fault being logged for this or was what I was told correct?



Yes insist a ticket is logged and passed further up

19282 posts

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  Reply # 1244366 22-Feb-2015 19:42
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nutbugs:
johnr:
nutbugs:
johnr:
nutbugs: Ok. Finally bit the bullet due to being stuck on 2M download speed and have logged a fault!


Great hope you noted down the ticket number


They wouldn't give me one, said "there isn't one"
I do have the name and contact details of the person I spoke to though.


There has to be one if you have logged a fault! If you want call back and don't hang up till you have an official fault ticket number (incident)


I would have thought so. Not much I can do if they won't tell me!
Pm'd you details fyi


I have replied

222 posts

Master Geek
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  Reply # 1244368 22-Feb-2015 19:45
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Thanks. Wasting too much time on this.

If I call a help desk and they agree you have a problem and undertake to provide an update in the next couple of days and that is not considered a logged fault then I guess it's time to move on!

Maybe that is how they keep their "reported faults" low?



784 posts

Ultimate Geek
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  Reply # 1244887 23-Feb-2015 15:05
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Been close to a month now....guess it's a direct result of unlimited plans. Best option is demand our contracts be destroyed so we can move on to vdsl

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