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443 posts

Ultimate Geek
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  Reply # 1253116 8-Mar-2015 07:12
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quickymart: I wouldn't let them off the phone until they log a fault and give you a case number.

I do agree with you re their wait times though.


Good for you

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  Reply # 1253122 8-Mar-2015 07:41
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mattbush:
You seem to be away with the fairies....
The point is we are paying for 100/10 and getting under 50/10 most nights....they wont respond to us (other than JohnR) and some have even tried changing to VDSL..but they dont respond. 

Do you think waiting on the end of a phone for 2 hours is a respectable help desk in 2015?

So yes, out broadband is still truly usable and we do know its a known issue, but we have no timeframe.

If you want speedtests scroll backwards or

Last Result:
Download Speed: 29473 kbps (3684.1 KB/sec transfer rate)
Upload Speed: 10017 kbps (1252.1 KB/sec transfer rate)
3/7/2015, 10:17:19 PM


im not away with the fairies, im just saying comparing it to dial up is a pretty unfair comparison.

Ive never said that what you are experiencing isnt and issue, and i would be pissed if i were in your shoes too.

As you may have seen from 10's of other threads vodafones customer service is beyond crap, but its your choice to stay with them, you could switch providers and get either fibre if available or a DSL service and have more consistence speeds

John has also said they are investigating and trying to implement a fix for it, but its not a quick process, and there is no time frame.

so all you can do is put up with the slow speeds, long wait times and keep reporting the faults so they keep realizing there is an issue, and stop comparing it to dialup, as there are people out there that are way worse off than you are.

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  Reply # 1253123 8-Mar-2015 07:41
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Mattmannz:
quickymart: I wouldn't let them off the phone until they log a fault and give you a case number.

I do agree with you re their wait times though.


Good for you

Ah well, enjoy your connection then.

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  Reply # 1253124 8-Mar-2015 07:50
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Mattmannz: I think the point is that the service isn't fit for purpose.

Vodafone advertise their unlimited plans as being ideal for watching streaming content, videos etc.

I can't watch YouTube or Netflix with constant pausing and often it drops down to SD.

It has only occurred recently so there is a fault and I want it fixed!

Matt.


It's not actually a fault as such

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  Reply # 1253132 8-Mar-2015 08:05
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Jase2985:
mattbush:
You seem to be away with the fairies....
The point is we are paying for 100/10 and getting under 50/10 most nights....they wont respond to us (other than JohnR) and some have even tried changing to VDSL..but they dont respond. 

Do you think waiting on the end of a phone for 2 hours is a respectable help desk in 2015?

So yes, out broadband is still truly usable and we do know its a known issue, but we have no timeframe.

If you want speedtests scroll backwards or

Last Result:
Download Speed: 29473 kbps (3684.1 KB/sec transfer rate)
Upload Speed: 10017 kbps (1252.1 KB/sec transfer rate)
3/7/2015, 10:17:19 PM


im not away with the fairies, im just saying comparing it to dial up is a pretty unfair comparison.

Ive never said that what you are experiencing isnt and issue, and i would be pissed if i were in your shoes too.

As you may have seen from 10's of other threads vodafones customer service is beyond crap, but its your choice to stay with them, you could switch providers and get either fibre if available or a DSL service and have more consistence speeds

John has also said they are investigating and trying to implement a fix for it, but its not a quick process, and there is no time frame.

so all you can do is put up with the slow speeds, long wait times and keep reporting the faults so they keep realizing there is an issue, and stop comparing it to dialup, as there are people out there that are way worse off than you are.

Also, please stop posting your speedtest results in every thread, it doesn't help (and won't change) anything.

443 posts

Ultimate Geek
+1 received by user: 83


  Reply # 1253134 8-Mar-2015 08:12
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This thread is becoming full of people who are arguing semantics and who aren't affected by the problem and can't contribute anything positive.

JohnR, I appreciate you being on the forum as contact with Vodafone is impossible otherwise. If Vodafone advertises a service and says it is good for xyz and people buy it and then the service won't do xyz what would you call it?

Perhaps technically it's not a fault but that's not being fair to your customers.

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  Reply # 1253136 8-Mar-2015 08:21
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What would you like him to do? He says there is work being done but it takes time. It's not just an overnight flick of a switch.

Where are you located? What kind of connection (ADSL, VDSL, cable, fibre)?



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Ultimate Geek
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  Reply # 1253243 8-Mar-2015 11:42
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johnr:
Mattmannz: I think the point is that the service isn't fit for purpose.

Vodafone advertise their unlimited plans as being ideal for watching streaming content, videos etc.

I can't watch YouTube or Netflix with constant pausing and often it drops down to SD.

It has only occurred recently so there is a fault and I want it fixed!

Matt.


It's not actually a fault as such


JohnR

Without divulging your employers secrets...could you explain what exactly the issue is?

I believe its congestion probably caused by overselling or unlimited data plans or both. Either way I believe its a fault as VF promised this wouldnt occur when it brought in these unlimited plans on these very forums and also VF forums. If your network couldnt cope with the quantum of use then its a fault on VF's part.

I have discussed this with the Commerce Commission and they are investigating as the number of VF complaints is massive (according to them). Clearly any CC investigations will take a long time and wont get me and others out of our contracts in a timely fashion.

Most of us would be content just to be better informed and be provided with better responses than we have had with timelines for corrective actions. 

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  Reply # 1264834 22-Mar-2015 09:09
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JohnR, any updates on this issue as it was buffertastic last night watching BBC iPlayer?

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  Reply # 1264836 22-Mar-2015 09:17
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langers1972: JohnR, any updates on this issue as it was buffertastic last night watching BBC iPlayer?


That is international and not local traffic, Please keep on topic

What is speed like to the local speedtest server over Ethernet?

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  Reply # 1264837 22-Mar-2015 09:29
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Sorry my bad, thought the 2 would be related

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  Reply # 1264845 22-Mar-2015 09:38
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langers1972: Sorry my bad, thought the 2 would be related

yes and no

if there is an issue to a local service then its probably a vodafone congestion issue
if there is an issue to an overseas service its could be vodafone or it could be any of the other servers on the route to the service

hence you need to test to a local service to ensure the issue is actually vodafone related. not something else

443 posts

Ultimate Geek
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  Reply # 1264860 22-Mar-2015 10:34
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I haven't had any issues over the last week!

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  Reply # 1264895 22-Mar-2015 11:47
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Mattmannz: I haven't had any issues over the last week!

Good for you

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  Reply # 1264896 22-Mar-2015 11:47
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langers1972: Sorry my bad, thought the 2 would be related


Not at all they are quite different

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