Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1218072 20-Jan-2015 10:11
Send private message

Same day as payment from internet banking, We have explained above that internet payments are not real time

If you change ISP it will be the same if you have $$$ owing,

Invoices show amount owning and a due date, We can't call customers with overdue amounts think of the man / woman power needed to do this and the cost

18324 posts

Uber Geek
+1 received by user: 5250

Trusted
Lifetime subscriber

  Reply # 1218073 20-Jan-2015 10:12
2 people support this post
Send private message

 
Hey, if Vodafone's policy is to disconnect connect services without warning and keep people on hold indefinitely and refuse to restore services once payment has been received in full, well maybe I find another provider.



Sounds like both parties would be better off with you elsewhere.



4429 posts

Uber Geek
+1 received by user: 2430

Trusted

  Reply # 1218074 20-Jan-2015 10:13
4 people support this post
Send private message

W

T

F

?




Whatifthespacekeyhadneverbeeninvented?


18324 posts

Uber Geek
+1 received by user: 5250

Trusted
Lifetime subscriber

  Reply # 1218075 20-Jan-2015 10:15
2 people support this post
Send private message

Sadly this person will never see they played as big a part of this as anyone, they will call up and some harassed manager will make an allowance to them somehow and they will continue to behave like this. 


133 posts

Master Geek
+1 received by user: 41


  Reply # 1218088 20-Jan-2015 10:30
2 people support this post
Send private message

Ford: I gave them permission I wanted to make sure my credit card details had not been stolen and the Westpac phone banking would not accept my password. I was worried about that. Now that I have my internet back I have since changed the password.
My service was disconnected the same day of payment.
All my bills are fixed each month. They all balance out over the year.
Hey, if Vodafone's policy is to disconnect connect services without warning and keep people on hold indefinitely and refuse to restore services once payment has been received in full, well maybe I find another provider.
They could have at least been decent and called and said "hey we notice that you did not make your regular payment because the day of usual payment fell on the weekend would you like to pay the balance now and we won't need to cut your services."
They could have done that. But they didn't so perhaps that then is not the way the real world works. No wonder we have so much violence and mistreatment of others. I wish I was not part of such world.



Most work places would have a policy against accessing a customers personal bank account to make a transaction. I would say Vodafone management will most likely have a talk to the person that did this for you as there are major security concerns around this.

Service being disconnected same day of payment doesnt matter. You said it was the weekend. Besides it being the weekend, most banks have a 1 day processing on payments. Additionally the payment files are usually only processed on weekdays, and are not done "live". Manual payments, where its urgent, you should really get the deposit reference and call the company in question with the reference to let them know payment has been made, to stop being disconnected.

If you were disconnected for $$$ owing, then your bills arent really fixed each month. Most likely it varies in tolls. And balancing out over the year may be how you operate, but most of the major ISP's use standardised aging buckets for managing their accounts. 1-30 days overdue, 30-60 days overdue (notice), 60-90 days (notice), 90 days+ disconnection. So you've most likely had some $$$ owing for multiple months. Im pretty sure Vodafone do something along these lines as well.

They probably did call but it is not up to them to keep calling and chasing you for the money.

Sorry but Vodafone arent really in the wrong.
You didnt pay your bills or make arrangements with their accounts for paying the outstanding amount.
You didnt notify them that payment had been made, but expected that they know the $$$ is there, despite it not being in their account and have processed their banking.

This is not really a case for the TDR, which i guess is who youre referring to when you say you're lodging a complaint with the "telecommunications".

You have not maintained your end of the contract, nor given them any notification as to whats going on. Most ISP's are pretty good at giving you an extension for making payments, including Vodafone. You just have to actually call and talk to them.


1033 posts

Uber Geek
+1 received by user: 183

Subscriber

  Reply # 1218090 20-Jan-2015 10:33
Send private message

Must admit I get the impression that people are jumping on the OP a bit here.

Yes, telling people your banking details is not exactly recommended.

Yes, paying less than the amount owing on the last day allowed for payment (and not allowing for delays / processing times) is not a good idea (if that's what actually happened).

But no, I don't see any need for instant disconnection, with apparently no grace period, and

No I don't see why an automated email could not be sent warning of said disconnection unless payment is made within......etc.





rb99


18324 posts

Uber Geek
+1 received by user: 5250

Trusted
Lifetime subscriber

  Reply # 1218092 20-Jan-2015 10:34
Send private message

rb99: Must admit I get the impression that people are jumping on the OP a bit here.

Yes, telling people your banking details is not exactly recommended.

Yes, paying less than the amount owing on the last day allowed for payment (and not allowing for delays / processing times) is not a good idea (if that's what actually happened).

But no, I don't see any need for instant disconnection, with apparently no grace period, and

No I don't see why an automated email could not be sent warning of said disconnection unless payment is made within......etc.



There is more to this story than the OP is posting I can pretty much guarantee it. There is very little chance things happened exactly as he has suggested.

Almost certainly he has owed money beyond their cutoff threshold, which is entirely his fault. He has been cut off, and VF don't guarantee immediate connection after disconnection. 

 

If this connection is SO important he has suffered financial loss, why did he not take more care in payment of his account, nor have a backup connection in case there was a fault?

I suspect the situation escalated when he couldn't have his way, and the more upset he got the worse the situation got.

I suggest the OP sleep on the situation for a few days and see how he feels then.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1218094 20-Jan-2015 10:37
Send private message

rb99: Must admit I get the impression that people are jumping on the OP a bit here.

Yes, telling people your banking details is not exactly recommended.

Yes, paying less than the amount owing on the last day allowed for payment (and not allowing for delays / processing times) is not a good idea (if that's what actually happened).

But no, I don't see any need for instant disconnection, with apparently no grace period, and

No I don't see why an automated email could not be sent warning of said disconnection unless payment is made within......etc.



How far do you know the invoice/s were overdue and the amount?

1033 posts

Uber Geek
+1 received by user: 183

Subscriber

  Reply # 1218103 20-Jan-2015 10:44
Send private message

I can only go from what has been posted, the same as you chaps. No idea what he owed or for how long or what warnings he may or may not have received. I simply have the impression that there was very little notice and he was just cut off. If there is indeed more to it than that fine, no problem with Vodafone at all.




rb99


601 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1218154 20-Jan-2015 11:26
Send private message

It would be really helpful if the original poster could clarify if his bills showed an overdue balance -- and how long ANY amount was overdue. It is said that they balance out over the year? How so? Real clarity needed, answering questions posed by others, rather than a rant.

And WHY would you even let someone you don't actually know access your Internet banking? That is really idiotic.

709 posts

Ultimate Geek
+1 received by user: 404

Trusted
Vodafone NZ

  Reply # 1218189 20-Jan-2015 11:47
6 people support this post
Send private message

Hi guys, just some background so you're aware of how it works:

 

  • Our fixed line bills are due on the 25th of each month. The whole balance needs to be paid by then.
  • If the balance is not paid, we will start an automated process whereby the customer is sent automatic reminders on their delegated contact phone number reminding them of the outstanding balance.
  • Once the NEXT bill becomes due and if the balance remains unpaid, a collections restriction will be put on the account to bar services or prevent internet access or further spend on the account.
Some things to note:

 

  • It doesn't matter how much is overdue. If the balance is never reset to zero, the account is overdue and the collections process will proceed.
  • Our frontline customer services agents cannot remove restrictions, the system will only do this once a payment clears against the account. This may take some time (usually within 24 hours)
  • Besides the very clear notice on each Invoice of the amount overdue that needs to be paid immediately, we will always send an automated reminder to let customers know of impending restrictions.
@Ford: It sounds like a few things went a little awry with this interaction and I would be happy to follow this up with the complaints team and the agent involved, to ensure that everyone understands how this could have been handled better. If you could private message your customer details to me I'll have it looked at.

EDIT: Just to add, I'm talking about billing for our regular ADSL services only. Our Mobile, UFB and Cable services might have a different due date. To my knowledge, the collections process is the same though.




81 posts

Master Geek
+1 received by user: 34


  Reply # 1218196 20-Jan-2015 11:56
2 people support this post
Send private message

Users always get a few emails and automated calls as notifications before a final demand letter is send to the postal address before line disconnection. This process happens over a 60 day period from the time the bill/s would have first registered in the system as overdue. Also, disconnection is not equal to a restriction on line tolls or internet login. So kind of hard to make out from the info supplied by OP so far on whether the copper line was dropped or a simple bar was placed on the services.

13430 posts

Uber Geek
+1 received by user: 2428

Trusted

  Reply # 1218217 20-Jan-2015 12:08
One person supports this post
Send private message

networkn:
rb99: Must admit I get the impression that people are jumping on the OP a bit here.

Yes, telling people your banking details is not exactly recommended.

Yes, paying less than the amount owing on the last day allowed for payment (and not allowing for delays / processing times) is not a good idea (if that's what actually happened).

But no, I don't see any need for instant disconnection, with apparently no grace period, and

No I don't see why an automated email could not be sent warning of said disconnection unless payment is made within......etc.



There is more to this story than the OP is posting I can pretty much guarantee it. There is very little chance things happened exactly as he has suggested.

Almost certainly he has owed money beyond their cutoff threshold, which is entirely his fault. He has been cut off, and VF don't guarantee immediate connection after disconnection. 

If this connection is SO important he has suffered financial loss, why did he not take more care in payment of his account, nor have a backup connection in case there was a fault?

I suspect the situation escalated when he couldn't have his way, and the more upset he got the worse the situation got.

I suggest the OP sleep on the situation for a few days and see how he feels then.


I think this is a fair summary

3972 posts

Uber Geek
+1 received by user: 838


  Reply # 1218896 21-Jan-2015 10:31
3 people support this post
Send private message

You want compensation? For paying late/not paying your bill on time and being disconnected?

 

Good luck with that.

784 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1218926 21-Jan-2015 11:21
Send private message

I agree with Frietasm here.....the real serious issue is that Vodafone actually logged into the mans bank account. Surely that is illegal in any circumstance. Once again Vodafone reaches new lows.

1 | 2 | 3 | 4 | 5
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.