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BDFL - Memuneh
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  Reply # 1218929 21-Jan-2015 11:23
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That's assuming things went all the way as described. Experience says there is a lot more we don't know. Vodafone won't be able to disclose their side due to (understanbly) privacy concerns.






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Reply # 1218940 21-Jan-2015 11:34
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mattbush: I agree with Frietasm here.....the real serious issue is that Vodafone actually logged into the mans bank account. Surely that is illegal in any circumstance. Once again Vodafone reaches new lows.


You don't know the full story

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  Reply # 1218943 21-Jan-2015 11:38
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That the OP had to call 12 times plus, 6pm till 2am, tells me that he may have been abusive or unreasonable. My opinion. But I certainly agree there is no doubt more to this than meets the eye or has been communicated.

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  Reply # 1218945 21-Jan-2015 11:38
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mattbush: I agree with Frietasm here.....the real serious issue is that Vodafone actually logged into the mans bank account. Surely that is illegal in any circumstance. Once again Vodafone reaches new lows.


How is illegal if the Bank Account holder requested they do so and supplied the access details and password? 




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  Reply # 1218949 21-Jan-2015 11:40
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KiwiNZ:
mattbush: I agree with Frietasm here.....the real serious issue is that Vodafone actually logged into the mans bank account. Surely that is illegal in any circumstance. Once again Vodafone reaches new lows.


How is illegal if the Bank Account holder requested they do so and supplied the access details and password? 


It's not but it's 150% against the banks T&C's

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  Reply # 1218956 21-Jan-2015 11:47
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johnr:
KiwiNZ:
mattbush: I agree with Frietasm here.....the real serious issue is that Vodafone actually logged into the mans bank account. Surely that is illegal in any circumstance. Once again Vodafone reaches new lows.


How is illegal if the Bank Account holder requested they do so and supplied the access details and password? 


It's not but it's 150% against the banks T&C's


Agreed, also it would be very poor judgement for a CSR to oblige and access the accounts as it would leave them open all sorts of grief. The experience I have had with VF CSR's they are too professional and intelligent to do this.




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  Reply # 1218965 21-Jan-2015 11:54
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mattbush: I agree with Frietasm here.....the real serious issue is that Vodafone actually logged into the mans bank account. Surely that is illegal in any circumstance. Once again Vodafone reaches new lows.


Oh Knock it off! You don't have the facts, they certainly have been scantly provided by the op with his personal/emotional take on it added to the mix, you aren't adding anything with your assumptions and derogatory comments.

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  Reply # 1218967 21-Jan-2015 11:55
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KiwiNZ:
johnr:
KiwiNZ:
mattbush: I agree with Frietasm here.....the real serious issue is that Vodafone actually logged into the mans bank account. Surely that is illegal in any circumstance. Once again Vodafone reaches new lows.


How is illegal if the Bank Account holder requested they do so and supplied the access details and password? 


It's not but it's 150% against the banks T&C's


Agreed, also it would be very poor judgement for a CSR to oblige and access the accounts as it would leave them open all sorts of grief. The experience I have had with VF CSR's they are too professional and intelligent to do this.


If the CSR did indeed do this, I believe it would have only been under the most enormous of pressure from the OP and was simply trying their best to help. It wouldn't be ideal, but then the facts aren't all known.

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  Reply # 1218984 21-Jan-2015 12:13
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Umm, the CSR bank issue was a mistake. But the thread is about allegedly being disconnected for non payment, the alleged actions of the OP, and his demand for compensation. 

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  Reply # 1219700 22-Jan-2015 07:53
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Where is the OP? I note that they haven't returned to state whether they got any compensation or not (have they signed in since?).

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  Reply # 1219810 22-Jan-2015 09:43
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Perhaps this thread should be locked?

The OP hasn't come back to give any additional details and there is a lot of speculation on what did or did not occur. My $0.02




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  Reply # 1219813 22-Jan-2015 09:45
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DarthKermit: Perhaps this thread should be locked?

The OP hasn't come back to give any additional details and there is a lot of speculation on what did or did not occur. My $0.02


I'd support that decision personally.



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  Reply # 1221925 25-Jan-2015 16:53
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I have read all the comments.
I have today rung Vodafone and they confirmed they did receive my payment of $100 on the same day that my service was disconnected on the 19th January and yet everyone I spoke to on the evening of the 19th seem to thing that the payment had not been received.

There was a remainder outstanding balance of $106.27 which I paid for with my credit card over the phone on the evening of 19th Jan which was accepted by vodafone and they still would not restore my internet because there was no confirmation of the $100.00 because I could not supply a reference number from the bank. I rung ASB bank and they advised they don't assign reference numbers to payments made by internet banking so they could only confirm over the phone that I had made the payment to Vodafone.

The call centre person I spoke to today was in the Philipines.  She said a third party called me to advise that I had been contacted about my overdue account. I asked who was the third party and who did they speak to at my place.

She went away and came back and said it was their automated service that placed the call. She said it was on their records that I had been contacted on the 18th December. I said I wouldn't have been home and if your automated service had called it would have reached my answer phone. I said no message was left on it saying I had an overdue amount outstanding. I said do you deem contact to be made if your automated service rings my number and its answered by an answer phone and you don't leave a message. She didn't answer.

To someone's earlier post that Vodafone can't ring everyone when their accounts are overdue, they could send out automated texts saying - hey if you don't pay within 3 days this amount $xxx we will be cutting your services on xxx date.

Is that too much to ask from a company that keeps increasing its share prices and paying more dividends to its shareholders each year.

There is no other cable service in Christchurch unfortunately. I never had issues like this for the 6 or so years I was with Telstra.

Whatever the outcome - on the 19th I was still put on hold for more than 30 minutes at a time while they supposedly went away to sort out my issue. Is that what is deemed acceptable business practice in NZ?

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  Reply # 1221929 25-Jan-2015 17:05
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3rd party is the auotmated voice dialer also the payment could not of shown on the account the same day, I know how the payment system works very well and if the payment was made on the 19th then it will not be applied to the account till the following day

" Is that too much to ask from a company that keeps increasing its share prices and paying more dividends to its shareholders each year "

If you think this is a reasonable excuse not to barr over due accounts then sorry but that is very lame

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  Reply # 1221930 25-Jan-2015 17:09
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Ford: I have read all the comments.
I have today rung Vodafone and they confirmed they did receive my payment of $100 on the same day that my service was disconnected on the 19th January and yet everyone I spoke to on the evening of the 19th seem to thing that the payment had not been received.

There was a remainder outstanding balance of $106.27 which I paid for with my credit card over the phone on the evening of 19th Jan which was accepted by vodafone and they still would not restore my internet because there was no confirmation of the $100.00 because I could not supply a reference number from the bank. I rung ASB bank and they advised they don't assign reference numbers to payments made by internet banking so they could only confirm over the phone that I had made the payment to Vodafone.

The call centre person I spoke to today was in the Philipines.  She said a third party called me to advise that I had been contacted about my overdue account. I asked who was the third party and who did they speak to at my place.

She went away and came back and said it was their automated service that placed the call. She said it was on their records that I had been contacted on the 18th December. I said I wouldn't have been home and if your automated service had called it would have reached my answer phone. I said no message was left on it saying I had an overdue amount outstanding. I said do you deem contact to be made if your automated service rings my number and its answered by an answer phone and you don't leave a message. She didn't answer.

To someone's earlier post that Vodafone can't ring everyone when their accounts are overdue, they could send out automated texts saying - hey if you don't pay within 3 days this amount $xxx we will be cutting your services on xxx date.

Is that too much to ask from a company that keeps increasing its share prices and paying more dividends to its shareholders each year.

There is no other cable service in Christchurch unfortunately. I never had issues like this for the 6 or so years I was with Telstra.

Whatever the outcome - on the 19th I was still put on hold for more than 30 minutes at a time while they supposedly went away to sort out my issue. Is that what is deemed acceptable business practice in NZ?

Ford



Simple solution to stop this happening in the future

Pay the bill when its due , don't wait for it to go into arrears , most banks say it may take a day or so to reach the other persons bank, plan ahead

I very much doubt you will receive , or are due any compensation from Vodafone





 

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