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956 posts

Ultimate Geek
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  # 1221931 25-Jan-2015 17:15
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Ford:
Is that too much to ask from a company that keeps increasing its share prices and paying more dividends to its shareholders each year.


Is it too much to ask for an individual to pay the full amount due, as opposed to what they feel like paying?

19282 posts

Uber Geek
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  # 1221932 25-Jan-2015 17:16
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Or make payments in advance so you know the account is up to date when the due date rolls around

 
 
 
 


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  # 1221933 25-Jan-2015 17:22
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Why is it so difficult for some people to understand that you pay your account in full by the due by date? I wonder how much man power is wasted chasing up such people who believe that they decide how much of the bill is paid and on what date.




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  # 1221941 25-Jan-2015 17:34
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Disconnections don't happen if payment is a few days late, or many days late. There is quite an amount of time that elapses from the due date till disconnection.



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Ultimate Geek

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  # 1221949 25-Jan-2015 17:48
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I won't hold my breath for any compensation, but should I be awarded any I've asked Vodafone to donate it to a worthy cause.


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  # 1221953 25-Jan-2015 17:56
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Ford: I won't hold my breath for any compensation, but should I be awarded any I've asked Vodafone to donate it to a worthy cause.



You could become a registered charity.




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  # 1221955 25-Jan-2015 18:05
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Ford: I won't hold my breath for any compensation, but should I be awarded any I've asked Vodafone to donate it to a worthy cause.

Still not sure why you feel you're owed compensation. Did you pay them on time? No. Did they disconnect you? Yes, for that very reason. Could they see your payment when you said it had been made? No - and having worked there (on the Faults side) the number of customers that said "oh, I paid you, please reconnect me" and they were outright lying was not good. Should you get compensation because you didn't pay the amount as requested, on time, in full? I don't think so.

The fact you have gotten away with this for the last 6 years (I think you said) with no issues is it possibly wasn't picked up on, until now.

Just my 2c.

 
 
 
 


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  # 1221971 25-Jan-2015 18:35
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Ford: I won't hold my breath for any compensation, but should I be awarded any I've asked Vodafone to donate it to a worthy cause.



How much money would you like Vodafone to cough up?




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  # 1221976 25-Jan-2015 18:54
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Ford: I won't hold my breath for any compensation, but should I be awarded any I've asked Vodafone to donate it to a worthy cause.



I'm dumbfounded by your arrogance.

You have dozens of people on here, including Vodafone and Spark employees and others who work in the industry, and not one person agrees with you about your entitlement to compensation.

How many people need to say to you "pay the full amount not what you feel like paying" before you acknowledge that you're in the wrong here?

I can't imagine how frustrating it must be and how much time and resources are wasted chasing you up for outstanding monies because you don't pay the full amount due. Then Vodafone disconnect you because of this and you have the cheek to demand reconnection and compensation?




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Uber Geek
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  # 1221979 25-Jan-2015 18:59
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Wow, My afternoon got a whole lot more humorous.
Sorry mate but you have let yourself down in every way, Vodafone sends email and phones you before the account is suspended (that meaning the lines are intact but internet and tolls are revoked)
After that you need to pay everything before the account is active again. 
They will disconnect you if you dont pay the overdue and dont setup a payment plan or alike in 20 days or something.
Good luck switching providers if your in debt to an ISP. 
It wouldn't be worth compensating someone for 12 hours of missed free pr0n anyway.

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  # 1221980 25-Jan-2015 19:07
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They dont compensate when the issue is entirely user side.

If they do compensate I will be angry because that money they will compensate you with is money that other customers pay them.

Also I can tell you that vodafone let things go way longer than other telcos when you don't pay them on time. Try this with slingshot and you will be off the net a lot sooner.




Richard rich.ms

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  # 1221986 25-Jan-2015 19:39
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Forgot to add, while it's nice you would give any compensation you receive to charity, that doesn't get you off the hook for expecting any in the first place.



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Ultimate Geek

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  # 1221988 25-Jan-2015 19:45
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Well, everyone has an opinion.

I'm not saying its Vodafone's fault my account was behind.
I don't deny my responsibility to pay my account on time.

What I don't agree with is Vodafone telling me they had not received any payment, when there is evidence that I had paid them just as I said I did, I don't agree with Vodafone leaving me on hold for more than 30 minutes without explanation or even to come back from time to time and say - "are you still happy to hold"

I don't agree with Vodafone telling me they had contacted me when I had never spoken to them at all and never had received any message from them.

A small percentage of my customers don't always pay me on time. I would never cut services to them without speaking to them first. I've never had to do it.

So if paying Vodafone every month without fail and have a payment go through a little later because of the weekend and subsequently ringing Vodafone and paying my account in full makes me a bad arrogant person, well then I declare Yes I am a bad arrogent person. I can live with that.

I am sure Vodafone in their defence can say I slammed all their people to the wall when they would not reinstate my broadband after I had paid them in full.

Ford

 


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  # 1221990 25-Jan-2015 19:48
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They couldn't see your payment, it was your word versus theirs. The fact that you were already in arrears would not have helped. As above, customers say all the time "oh, I paid you, take me at my word" when they are flat out lying down the phone. They would then have to chase up this debt, again, and incur more cost because you didn't pay on time.
While yes, they could have handled your call better, they are not in the wrong here.
I would forget any compensation you feel you are owed, and move on - I still fail to see how you are owed anything. What are you seeking anyway? A month's free connection or something?

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  # 1221993 25-Jan-2015 19:51
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quickymart: The fact you have gotten away with this for the last 6 years (I think you said) with no issues is it possibly wasn't picked up on, until now.


If it hasn't been an issue until now it seems that the normal account was under $100 often enough for the occasional $106 account to be covered as Ford claimed. Telcos may huff and puff that all accounts must be paid in full but smoothing out account payments is common amongst electricity retailers.

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