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3267 posts

Uber Geek

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  # 89571 4-Oct-2007 22:35
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My speed is about 1/4 of normal speed (normal is over 4Mbps), and I also attribute it to the school holidays.  Normally my day time and evening speed is about the same, but not at the moment.  The alternative to having lower speed during holidays is to always have low speed.  In South Africa they are now "trialling" 4Mbps, most ISPs offer only something like 256k, 384k, 768k and 2M (can't be bothered checking the exact speeds just before bed time).

XNet runs primarily a VoBB service as well as broadband.  VoBB will get the best quality service, normal web browsing comes second and everything else will come after that.  They do act very quickly to expand bandwidth when required.  They need to in order to sustain VoBB and BB service quality, and did so a few weeks/months ago.

Last weekend I was at my in-laws which are rural, I was amazed at the internet speed day and night.  But they would not get the same congestion (where they are) as most suburban exchanges during the holidays.  They simply do not get the sudden large numbers of school kids sitting at home surfing the web.  For 3 days I spent a lot of time on their internet connection and not once did it slow down.

On the side:
All South Africans will be amused by the acronym ANC, as it also stands for African National Congress which is a political party that played a significant roll in ending the apartheid era.  You will jokingly be told not to use the ANC, that they are trouble.  (Note I'm neutral over the issue, do not label me as a racist.)




You can never have enough Volvos!


268 posts

Ultimate Geek

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  # 89598 5-Oct-2007 09:36
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Asianetcom - an international provider with known ongoing issues with latency and speed. XNet used to not use them, which was a virtue. But recently, XNet started purchasing a certain amount of capacity from this unreliable provider, to the detriment of their customers.


Mike,

My ISP also uses ANC as there primary international supplier, however I do not see the issues you raise.

I get consistent speedtest results from LA, Sydney etc, (normally between 3.6 and 3.9mbit down and 900 to 1000kbps up - the plan is 4mbit down and 1mbit up) and see no performance issues, day or night.

The last mile here is not ADSL however, but it wireless.

Cheers



 
 
 
 


68 posts

Master Geek


  # 89601 5-Oct-2007 10:27
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Neil

Another South african here on the forum. Welcome to GZ. Its a real nice place for us geeks.



183 posts

Master Geek
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  # 90159 8-Oct-2007 19:20
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I've received an email back regarding my speeds - apparantly there is a known congestion issue being worked through, which should be solved by the end of the week. I'm going to be generous and give them until the end of the month - if it hasn't improved, I'll be moving to TC, Orcon, or perhaps Ihug.

173 posts

Master Geek


  # 90162 8-Oct-2007 19:45
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MikeGayner:
Asianetcom - an international provider with known ongoing issues with latency and speed. XNet used to not use them, which was a virtue. But recently, XNet started purchasing a certain amount of capacity from this unreliable provider, to the detriment of their customers.


Asianetcom? This wouldn't be the former Asiacom/ Asia Global Crossing/ Global Crossing - the fourth largest chapter 11 bankruptcy in the US history? http://www.happinessonline.org/InfectiousGreed/p15.htm

Brought out by Netcom (number 2 China Telco) and Singaporean Teledata or something like that. Hard to remember who had the bigger loss - these guys or Worldcom.

510 posts

Ultimate Geek


  # 90164 8-Oct-2007 19:53
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MikeGayner: I've received an email back regarding my speeds - apparantly there is a known congestion issue being worked through, which should be solved by the end of the week. I'm going to be generous and give them until the end of the month - if it hasn't improved, I'll be moving to TC, Orcon, or perhaps Ihug.


And what happens if the ISP you move to ends up having problems as well or just their general speed is crap. Are you just going
to keep moving from ISP to ISP in the endless search Of what you want. You may need to move to Japan or Hong Kong.Smile




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

183 posts

Master Geek
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  # 90191 8-Oct-2007 21:54
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I'm happy to change ISP's until I find a good one. XNet have admitted (finally) to having a congestion issue, and as I said, I'm happy to stay with them if it's fixed within the next month. Considering their hope is to have it fixed in a week, I feel I'm being generous by offering this time frame.

I have no vendetta against XNet - I'm just annoyed that my service was so good to start with, and has deteriorated to the point where tonight I'm getting a ping of 200ms to Aussie servers, and 600kbps on XNet's own speedtest right now. It's utterly unacceptable as it is.

 
 
 
 


183 posts

Master Geek


  # 90236 9-Oct-2007 10:46
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MikeGayner: I'm happy to change ISP's until I find a good one.

you have found a good isp, if they can't deliver I wouldn't think anyone else will

MikeGayner: XNet have admitted (finally) to having a congestion issue, and as I said, I'm happy to stay with them if it's fixed within the next month. Considering their hope is to have it fixed in a week, I feel I'm being generous by offering this time frame.

I have no vendetta against XNet - I'm just annoyed that my service was so good to start with, and has deteriorated to the point where tonight I'm getting a ping of 200ms to Aussie servers, and 600kbps on XNet's own speedtest right now. It's utterly unacceptable as it is.


To me "congestion" and poor results to Xnet's speedtest suggests a problem between your exchange and xnet, not something they have any direct control over, and going to be an issue whoever you buy your dsl from.

183 posts

Master Geek
Inactive user


  # 90260 9-Oct-2007 14:24
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bjhoogs:
MikeGayner: I'm happy to change ISP's until I find a good one.

you have found a good isp, if they can't deliver I wouldn't think anyone else will

MikeGayner: XNet have admitted (finally) to having a congestion issue, and as I said, I'm happy to stay with them if it's fixed within the next month. Considering their hope is to have it fixed in a week, I feel I'm being generous by offering this time frame.

I have no vendetta against XNet - I'm just annoyed that my service was so good to start with, and has deteriorated to the point where tonight I'm getting a ping of 200ms to Aussie servers, and 600kbps on XNet's own speedtest right now. It's utterly unacceptable as it is.


To me "congestion" and poor results to Xnet's speedtest suggests a problem between your exchange and xnet, not something they have any direct control over, and going to be an issue whoever you buy your dsl from.


Well, the issue has come from the horse's mouth, so I think it's safe to say that if XNet are willing to admit there's an issue, there's probably an issue. And considering I'm far from the only person experiencing problems, and considering just weeks ago my performance was excellent, I think your arguement is poor indeed.

836 posts

Ultimate Geek

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  # 90263 9-Oct-2007 14:48
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bjhoogs:
MikeGayner: I'm happy to change ISP's until I find a good one.

you have found a good isp, if they can't deliver I wouldn't think anyone else will

MikeGayner: XNet have admitted (finally) to having a congestion issue, and as I said, I'm happy to stay with them if it's fixed within the next month. Considering their hope is to have it fixed in a week, I feel I'm being generous by offering this time frame.

I have no vendetta against XNet - I'm just annoyed that my service was so good to start with, and has deteriorated to the point where tonight I'm getting a ping of 200ms to Aussie servers, and 600kbps on XNet's own speedtest right now. It's utterly unacceptable as it is.


To me "congestion" and poor results to Xnet's speedtest suggests a problem between your exchange and xnet, not something they have any direct control over, and going to be an issue whoever you buy your dsl from.


Not true, if they ran out of capacity on their UBS STM links to Telecom that would be entirely their fault ;)

3267 posts

Uber Geek

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  # 90271 9-Oct-2007 15:22
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They have admitted to congestion, but that is not to say it is congestion on their side of the service.  It can also be congestion of the exchange and that Telecom might have given them a timeframe of one week to get it resolved.  Who knows, perhaps equipment failure at the exchange.  If you are with XNet and you get a slow ping to their speed test, then there is probably something wrong with the connection before it gets to them and not their equipment itself.




You can never have enough Volvos!


183 posts

Master Geek
Inactive user


  # 90275 9-Oct-2007 16:13
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Again, Niel, as I've said, XNet have already stated that they are having an issue, so why continue to blame everyone but them? As I said, it's unlikely my exchange suddenly turned to crap overnight at exactly the same time XNet has admitted they are having an issue. I'm not here trying to give XNet a hard time - I posted my response to an email query here so that others having the same issue (and there are a few) will have an idea what's going on - god knows XNet doesn't post anything on their website.

All I want is the same quality internet from XNet I was getting a few weeks ago - once good service has resumed, I'll be a happy camper. So far my experience with XNet trumps that which I've had with other companies, but lately I'm not feeling so good about them. If service is resumed by the end of the month, they'll most certainly be back in my good books earning praises.


1274 posts

Uber Geek


  # 90302 9-Oct-2007 18:07
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I'm going to be generous and give them until the end of the month - if it hasn't improved, I'll be moving to TC, Orcon, or perhaps Ihug.

Same thing here.
If my international speeds are 90% of the national speeds, I'll be switching ISP.
And I am willing to keep switching until I get proper service: a good speed, a nice amount of bandwidth, and replies to my emails. (Something I no longer get with Xnet.)

And by the way, STOP giving us the "it's your exchange" bull.
Care to explain 540kBps national (Recoil) + 40kBps international (Akamai) with that theory?

This post is not intended to be nasty or offensive in any way. Unless you're the guy who won't reply to my help emails Yell





rm *


1200 posts

Uber Geek

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  # 90322 9-Oct-2007 20:11
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I noticed this as well today, I'm on the first unbundled exchange in NZ (Ponsonby) so I assume Telecom put a lot of flash gear in their to fend of competition.

We have always got our 7 MBits speeds day or night, rain or shine, but today we are down to a consistent 1MBits from xnet's own speedtest and has been all day.

It's painful, I'm downloading 600MB Dell ISO Setup CD's at 13kb/s...10 Hours to go...

I hope it gets resolved soon, as once you have fast broadband it's a pain to use anything else.

To be fair, xnet is the best ISP I've ever had. They have built up a lot of karma with me.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

183 posts

Master Geek
Inactive user


  # 90324 9-Oct-2007 20:23
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It's worse than ever tonight, I cant even access YouTube because it times out both using a browser or through tracert. International and national download speeds are no higher than 300kbps, but usually much lower. This is just ridiculous, and XNet dont even have the courtesy of putting a notice on their website about it.

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