Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ... | 16
BDFL - Memuneh
64690 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

# 90554 10-Oct-2007 21:30
Send private message

Fraktul: I think the point is that Mav and his team have chosen to utilize this forum to respond to user queries in the past and for whatever reason on this issue have not chosen to respond at all. To some extent this is a problem of their own making since they have set user expectations accordingly.

While responding on these forums might not be a typical support channel for most ISPs WxC have chosen to take this approach, and kudos to them for doing so. By the same token you can hardly criticizes people for now wanting responses to issues via this channel now however :)

Also to be fair Xnet do a we bit of plugging of their service on here so again their should be a bit of quid pro quo :)

In their defense Xnet have been pretty prompt in responding to users in the past on these forums. Maybe Mav is still over at Bathurst? Wink


Although this is a fair comment, people should not consider this the first point of support. The reason for this is because there are no processes in place to follow up on faults, measure quality, communicate directly, etc.

This is one of the reasons I think the bigger players such as Vodafone and Telecom are afraid of getting into a more official position in the forums.





1200 posts

Uber Geek

Trusted

# 90570 11-Oct-2007 00:43
Send private message


Well it looks like things have improved. My work connection in Ponsonby was steady at 4.5MBits all of today which was a relief because I had a few GB of ISO setup CD's to download from IBM and my work connection is sitting at 2.5MBits tonight when I finally got home from the pub (It's always been a problem connection...)

Much improved results from only 24 hours ago as I was getting 1/10 of these speeds on both connections yesterday.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

 
 
 
 


183 posts

Master Geek
Inactive user


  # 90575 11-Oct-2007 06:33
Send private message

Mine was worse last night than the night before.

836 posts

Ultimate Geek

Trusted

  # 90617 11-Oct-2007 11:10
Send private message

freitasm:
Fraktul: I think the point is that Mav and his team have chosen to utilize this forum to respond to user queries in the past and for whatever reason on this issue have not chosen to respond at all. To some extent this is a problem of their own making since they have set user expectations accordingly.

While responding on these forums might not be a typical support channel for most ISPs WxC have chosen to take this approach, and kudos to them for doing so. By the same token you can hardly criticizes people for now wanting responses to issues via this channel now however :)

Also to be fair Xnet do a we bit of plugging of their service on here so again their should be a bit of quid pro quo :)

In their defense Xnet have been pretty prompt in responding to users in the past on these forums. Maybe Mav is still over at Bathurst? Wink


Although this is a fair comment, people should not consider this the first point of support. The reason for this is because there are no processes in place to follow up on faults, measure quality, communicate directly, etc.

This is one of the reasons I think the bigger players such as Vodafone and Telecom are afraid of getting into a more official position in the forums.



Definitely, you should always log your faults, get a fault number and name of the person you spoke with to ensure your fault is on record and can be dealt with in the most effective manner.

I should have perhaps used the term "information distribution" instead of "support".

205 posts

Master Geek

Trusted

  # 91405 17-Oct-2007 19:24
Send private message

anyone else still affected??

1274 posts

Uber Geek


  # 91407 17-Oct-2007 19:34
Send private message

Yes




rm *


5546 posts

Uber Geek

Trusted
Lifetime subscriber

  # 91411 17-Oct-2007 19:48
Send private message

Week 8, and yes still having problems. WxC have said by end of this week though, so here is hoping!


Speed test statistics
---------------------
Download speed: 484032 bps
Upload speed: 557696 bps
Quality of service: 35 %
Download test type: socket
Upload test type: socket
Maximum download pause: 573 ms
Average download pause: 27 ms
Minimum round trip time to server: 75 ms
Average round trip time to server: 186 ms





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 
 
 
 


1274 posts

Uber Geek


  # 91413 17-Oct-2007 19:51
Send private message

It's definitely been better this week (up to 300kBps internationally!)
But it's still poor compared to national though.




rm *


183 posts

Master Geek
Inactive user


  # 91417 17-Oct-2007 20:43
Send private message

Also still having problems.

Week 8, and yes still having problems. WxC have said by end of this week though


Well it was going to be by the end of last week too, so I dont know what to do.



It's actually slightly better this week - although still totally unacceptable.

Nate wants an iphone
3906 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 91420 17-Oct-2007 20:49
Send private message

What I find strange is how quiet this is compared to other ISP's issues.....




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


183 posts

Master Geek
Inactive user


  # 91424 17-Oct-2007 22:26
Send private message

I think people are generally patient with XNet because XNet has treated customers so well in the past. However, if XNet dont fix this issue in a timely fashion, they will lose their excellent reputation. I dont want to see that happen, and I doubt any XNet ISP's really want to change ISP, so I hope XNet can solve this issue sooner rather than later.

510 posts

Ultimate Geek


  # 91444 18-Oct-2007 00:24
Send private message

This was mine at 12.25am


This is the best it has been.




"In the end, it's not the years in your life that count. It's the life in your years." -
  --  Abraham lincoln

1274 posts

Uber Geek


  # 91538 18-Oct-2007 16:14
Send private message

Full speed late at night? Normal!
It's peak times that are the problem.


As for patient? I'm only patient because the CSR I got either denies there is a problem, doesn't reply to my emails, and I wasn't home when they were called.




rm *


205 posts

Master Geek

Trusted

  # 91539 18-Oct-2007 16:20
Send private message


Mines fine at 4:21pm domestically


And ok over the ditch 4:23pm

Lets see how it fairs later in the evening. Maybe its been fixed?

205 posts

Master Geek

Trusted

  # 91540 18-Oct-2007 16:26
Send private message

even to the USA is ok


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ... | 16
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.