Fraktul: I think the point is that Mav and his team have chosen to utilize this forum to respond to user queries in the past and for whatever reason on this issue have not chosen to respond at all. To some extent this is a problem of their own making since they have set user expectations accordingly.

While responding on these forums might not be a typical support channel for most ISPs WxC have chosen to take this approach, and kudos to them for doing so. By the same token you can hardly criticizes people for now wanting responses to issues via this channel now however :)

Also to be fair Xnet do a we bit of plugging of their service on here so again their should be a bit of quid pro quo :)

In their defense Xnet have been pretty prompt in responding to users in the past on these forums. Maybe Mav is still over at Bathurst?

freitasm:

Fraktul: I think the point is that Mav and his team have chosen to utilize this forum to respond to user queries in the past and for whatever reason on this issue have not chosen to respond at all. To some extent this is a problem of their own making since they have set user expectations accordingly.

While responding on these forums might not be a typical support channel for most ISPs WxC have chosen to take this approach, and kudos to them for doing so. By the same token you can hardly criticizes people for now wanting responses to issues via this channel now however :)

Also to be fair Xnet do a we bit of plugging of their service on here so again their should be a bit of quid pro quo :)

In their defense Xnet have been pretty prompt in responding to users in the past on these forums. Maybe Mav is still over at Bathurst?

Although this is a fair comment, people should not consider this the first point of support. The reason for this is because there are no processes in place to follow up on faults, measure quality, communicate directly, etc.

This is one of the reasons I think the bigger players such as Vodafone and Telecom are afraid of getting into a more official position in the forums.

Week 8, and yes still having problems. WxC have said by end of this week though, so here is hoping!


Speed test statistics
---------------------
Download speed: 484032 bps
Upload speed: 557696 bps
Quality of service: 35 %
Download test type: socket
Upload test type: socket
Maximum download pause: 573 ms
Average download pause: 27 ms
Minimum round trip time to server: 75 ms
Average round trip time to server: 186 ms

Week 8, and yes still having problems. WxC have said by end of this week though