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11 posts

Geek


  Reply # 92587 26-Oct-2007 17:49
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I think its time I added my name to this thread too.

Unfortunatly Ive had problems since Ive signed up with Xnet. Ive been getting very bad national pings/traffic at night and international traffic may as well not exist. Im on the fs/256 plan with no cap.

Ive rung the helpdesk and at first they said they think its telecoms equipment and got me to run a few tests, which revealed some results which looked extremely poor. When I submitted them back Xnet finally admitted they were having problems with congestion etc...

Heres the sort of speed im experiencing, Im sure many of you are familiar with this:

Speed test statistics
---------------------
Download speed: 368736 bps
Upload speed: 65760 bps
Quality of service: 30 %
Download test type: socket
Upload test type: socket
Maximum download pause: 993 ms
Average download pause: 103 ms
Minimum round trip time to server: 254 ms
Average round trip time to server: 346 ms

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 101 | 101 | 0 | 0 | 10 | 0 |
| int-l35-akl-dsl02.wxnz.net - 3 | 100 | 97 | 100 | 116 | 200 | 121 |
| ge-1-0-0-57-jcore3.wxnz.net - 5 | 100 | 95 | 100 | 113 | 150 | 120 |
| northnet.net.nz - 2 | 100 | 98 | 100 | 112 | 121 | 110 |
|________________________________________________|______|______|______|______|______|______|


However, one other very big problem im currently having is that many servers/websites (international) are just simply not working (well, not within reasonable time limits.) Has anyone else not been able to access MSN Messenger for a few days? I havent. Because it times out before it has a chance, I was actually able to access the webmessenger.msn.com website yesterday and it only took 15 minutes to load.

I did a tracert on messenger.hotmail.com (the msn messenger server) and found this:

tracert messenger.hotmail.com

Tracing route to dp.msnmessenger.akadns.net [65.54.239.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 89 ms 77 ms 75 ms int-l35-akl-dsl02.wxnz.net [58.28.15.71]
3 71 ms 72 ms 69 ms ge-1-0-0-57-jcore3.wxnz.net [58.28.13.49]
4 78 ms 71 ms 80 ms ge-0-0-0-akl-core1.wxnz.net [58.28.8.8]
5 74 ms 66 ms 74 ms Gi9-1.gw1.akl1.asianetcom.net [203.192.166.105]
6 75 ms 71 ms 73 ms ge-3-3-0-0.gw4.akl1.asianetcom.net [202.147.55.210]
7 195 ms 196 ms 201 ms po7-3.gw2.sjc1.asianetcom.net [202.147.55.158]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


If you have a look at the results, you can see that nothings getting past the asianetcom server (which is known for having ongoing issue after issue). I rang the helpdesk to notify them of this and ask for a timeframe for a fix for the problem with international traffic which they bluntly told me that there was no problem with international traffic that they were aware of.

Is anyone else having problems as major as mine? It would be nice to know im not the only one.

For the meantime though, im getting better pings in counterstrike with dialup than I am for my broadband.

1263 posts

Uber Geek
+1 received by user: 65


  Reply # 92588 26-Oct-2007 17:50
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Int'l works fine for me. Well, fine an in it works.
Reasonable normal browsing speeds, too.




rm *


 
 
 
 


11 posts

Geek


  Reply # 92589 26-Oct-2007 17:55
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Detruire: Int'l works fine for me. Well, fine an in it works.
Reasonable normal browsing speeds, too.


is MSN or http://webmessenger.msn.com/ working for you?

1263 posts

Uber Geek
+1 received by user: 65


  Reply # 92590 26-Oct-2007 17:57
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I'm logged into MSN, and have been without a drop since 4:30.
Last couple of night, I've been logged in for a solid 5 hours.

No drops noticed.




rm *


11 posts

Geek


  Reply # 92592 26-Oct-2007 18:00
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Detruire: I'm logged into MSN, and have been without a drop since 4:30.
Last couple of night, I've been logged in for a solid 5 hours.

No drops noticed.


That is definitly odd. The technical support desk said that they havent had any other problems with it, but when they did a tracert to msn they got the same result. How is your national speed etc? now im getting the feeling im being bumped onto their crap end of the service.

69 posts

Master Geek
+1 received by user: 3


Reply # 92597 26-Oct-2007 19:17
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Not all tracert's complete. I get the same result as well.

tracert messenger.hotmail.com

Tracing route to dp.msnmessenger.akadns.net [65.54.239.140]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    58 ms    58 ms    58 ms  int-l35-akl-dsl02.wxnz.net [58.28.15.71]
  3    57 ms    56 ms    57 ms  ge-1-0-0-57-jcore3.wxnz.net [58.28.13.49]
  4    63 ms    65 ms    65 ms  ge-0-0-0-akl-core1.wxnz.net [58.28.8.8]
  5    86 ms    88 ms    89 ms  Gi9-1.gw1.akl1.asianetcom.net [203.192.166.105]

  6    93 ms    94 ms    99 ms  ge-1-1-0-0.gw4.akl1.asianetcom.net [202.147.55.2
26]
  7   185 ms   185 ms   183 ms  po7-3.gw2.sjc1.asianetcom.net [202.147.55.158]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
etc etc

Web Messenger, hotmail, MSN Messenger etc is all working fine.

But try a tracert to, say, pop3.xtra.co.nz. (or www.xtra.co.nz) Same thing.

tracert 203.96.92.6

Tracing route to pop3.xtra.co.nz [203.96.92.6]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    80 ms    92 ms    91 ms  int-l35-akl-dsl02.wxnz.net [58.28.15.71]
  3    60 ms    57 ms    57 ms  ge-1-0-0-57-jcore3.wxnz.net [58.28.13.49]
  4    58 ms    58 ms    60 ms  ge-0-0-0-akl-core2.wxnz.net [58.28.8.9]
  5    57 ms    68 ms    58 ms  vlan-1144-aksw7.global-gateway.net.nz [203.96.116.53]
  6    69 ms    68 ms    68 ms  xtra-dom-4.aksw7.global-gateway.net.nz [203.96.120.158]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
etc etc



There's nothing wroing with asianetcom either, try a tracert to google.com

tracert google.com

Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2   105 ms    93 ms    88 ms  int-l35-akl-dsl02.wxnz.net [58.28.15.71]
  3    59 ms    56 ms    58 ms  ge-1-0-0-57-jcore3.wxnz.net [58.28.13.49]
  4    77 ms    76 ms    73 ms  ge-0-0-0-akl-core1.wxnz.net [58.28.8.8]
  5    68 ms    70 ms    68 ms  Gi9-1.gw1.akl1.asianetcom.net [203.192.166.105]

  6    72 ms    69 ms    81 ms  ge-1-1-0-0.gw4.akl1.asianetcom.net [202.147.55.2
26]
  7   217 ms   191 ms   190 ms  po7-3.gw2.sjc1.asianetcom.net [202.147.55.158]
  8   206 ms   209 ms   198 ms  72.14.197.37
  9   249 ms   239 ms   261 ms  209.85.249.227
 10   262 ms   270 ms   253 ms  64.233.174.81
 11   279 ms   293 ms   303 ms  66.249.94.133
 12   279 ms   301 ms   319 ms  64.233.175.42
 13   282 ms   289 ms   284 ms  py-in-f99.google.com [64.233.167.99]

Trace complete.

So I'm not sure what is happening with other peoples connections Undecided

1263 posts

Uber Geek
+1 received by user: 65


  Reply # 92600 26-Oct-2007 19:30
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Yet again, there's something wrong with ANC's connections.

My national speeds are fine, and AFAIK full-speed.




rm *


183 posts

Master Geek
Inactive user


  Reply # 92602 26-Oct-2007 19:37
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MikeGayner: *fingers crossed* It's 6.15pm, and my issues appear to be fixed. Currently experiencing excellent speeds. Will keep y'all posted.


Well, I retract this statement. I'm back to having ridiculously high pings and slow speeds on overseas IP's.







edit: Just spoke with a gentleman from Xnet who sounded like he just wants to go home. He was unable to help as he 'just works here part time', and knows little about the issue, and nothing about when it might be fixed. He did, however, read a quote from an internal memo saying that Xnet head cheeses dont believe the issue is of adequate importance to bother contacting users, and believe the service being provided is not below 'acceptable levels'.

Xnet are starting to sound a lot like their larger counterparts, eg ihug.

1263 posts

Uber Geek
+1 received by user: 65


  Reply # 92604 26-Oct-2007 19:55
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Oh great... here come the erattic LOCAL ping Yell




rm *


1945 posts

Uber Geek
+1 received by user: 386

Subscriber

  Reply # 92616 26-Oct-2007 22:23
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I thought Xnet were the good guys?

There is no doubt that the speed crashes at night, although Paris is REALLY bad night and day!!

Server/Day/Night
Auckland/4234/4235
Sydney/4118/944
LA/2782/489
Paris/74/127
London/1574/198

Glad I don't have to communicate with Paris!

1263 posts

Uber Geek
+1 received by user: 65


  Reply # 92622 26-Oct-2007 23:56
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They were the good guys. Now they're just another ISP who take ages to fix problems. Or just ignore it.
"It's just not normal"




rm *


449 posts

Ultimate Geek
+1 received by user: 11


  Reply # 92630 27-Oct-2007 09:01
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An interesting thought when seeing Xnet management quoted as saying service is acceptable.
Exactly what do they think is acceptable?
Over the last week using speedtest.net to the  Auckland server my results vary.
ping      from 24 to 159
upload   from 484 to 789
download from 808 to 6613 

I know  high trafic means slower times but is what I am geting acceptable.

cheers,
George

11 posts

Geek


  Reply # 92633 27-Oct-2007 09:59
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MikeGayner:
MikeGayner: *fingers crossed* It's 6.15pm, and my issues appear to be fixed. Currently experiencing excellent speeds. Will keep y'all posted.


Well, I retract this statement. I'm back to having ridiculously high pings and slow speeds on overseas IP's.

edit: Just spoke with a gentleman from Xnet who sounded like he just wants to go home. He was unable to help as he 'just works here part time', and knows little about the issue, and nothing about when it might be fixed. He did, however, read a quote from an internal memo saying that Xnet head cheeses dont believe the issue is of adequate importance to bother contacting users, and believe the service being provided is not below 'acceptable levels'.

Xnet are starting to sound a lot like their larger counterparts, eg ihug.


Looks like I signed up at the wrong time, Ive heard nothing but praises about Xnet and their service. Im still happy with the service I guess the Helpdesk techs just arent aware of whats going on, Man it would suck to be those guys.

I simply dont see how the big boys at xnet think this isnt an important issue, And I certainly dont see how it is acceptable?!. I bet theyre not using xnet adsl off-peak, playing games or using VoIP services.

Ill give them the benefit of the doubt and keep the connection for a couple of weeks and hope the issue is fixed by then, I really dont like the hassle of switching ISP's but I depend on a decent connection for gaming, downloading, surfing and using MSN. So far I cant use MSN, Theres no point playing games with 300 ping (most servers kick me), and downloading is frustrating at 12kbytes/sec when im paying for a full-speed connection.

</moan>

11 posts

Geek


  Reply # 92634 27-Oct-2007 10:02
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aschteev: Not all tracert's complete. I get the same result as well.


Its because the hops are taking more than x ms to get there, Set the timeout higher and it will eventually. It takes my computer about 8 minutes for the information from messenger.hotmail.com to get there and back. Not enough time for msn to respond because I have a full contact list.

115 posts

Master Geek


  Reply # 92637 27-Oct-2007 10:35
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Well Im having no problem with speed at night, you might want to consider the source, xnet cant controll anything once the bandwidth leaves new zealand, you need to consider supply and demand, If the place that is suppling can't meet your demand you wont get your speed, Now as far as I know xnet does not own all of the internet and therefore cant tell people overseas to supply faster to us.

Now stop bagging xnet because your "speedtests" arnt very good, think about where your downloading from, how many other people are downloading from them etc.

I have no problems getting great speeds at night 600k/s+ when I download from my private server hosted in the US which I know has dedicated bandwidth that only I am using.

see my point?

Supply and demand people.

edit: Heres a tip, most servers overseas will limit the speed per single connection, if you want good speeds stop using sythetic benchmarks like speedtest and get a download agent that splits the files.

A great one is downthemall which is a plugin for firefox and is very light weight and easy to use, this will increase your speeds at night.

gl hf

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