Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




75 posts

Master Geek


# 165553 13-Feb-2015 10:19
Send private message

Hoping someone can shed some light on this one:

We have Vodafone ADSL2 in Tauranga. The connection has been stable for a long time.
One day last week and now for 3 days running we have woken up to no internet. Eventually some time late morning the internet will reconnect.

When I look at the router status it has ADSL sync, sometimes shows a PPPoA connection and IP address, other times it shows that PPPoA is not connected. Restarting the router has no effect. The router is always left on.

Once it decides to reconnect it works perfectly for the rest of the day and throughout the evening.

I requested some help from Vodafone through their website contact form yesterday and have had no response yet.

So ... Help?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

xpd

Chief Trash Bandit
10081 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 1237126 13-Feb-2015 10:33
Send private message

Ring Vodafone - might wait a while for someone to pickup but at least once they do they can get the issue looked into.
Email response is usually around 48hrs in my experience.





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

http://storm.xpd.co.nz - NZ Rock at its finest (WIP)

 

Add me on Steam




75 posts

Master Geek


  # 1237297 13-Feb-2015 13:45
Send private message

Thanks - I may just wait for the 48 hours if I can avoid sitting on hold all evening...

 
 
 
 


5457 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1237305 13-Feb-2015 13:51
Send private message

redherring: Thanks - I may just wait for the 48 hours if I can avoid sitting on hold all evening...


It won't hurt to try phoning - my last two calls were answered in 5 minutes (including time spent going through the options maze)




Sideface


xpd

Chief Trash Bandit
10081 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 1237320 13-Feb-2015 14:00
Send private message

redherring: Thanks - I may just wait for the 48 hours if I can avoid sitting on hold all evening...


I dont know if they work weekends.... could be a long email wait :-p





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

http://storm.xpd.co.nz - NZ Rock at its finest (WIP)

 

Add me on Steam




75 posts

Master Geek


  # 1237773 14-Feb-2015 09:41
Send private message

Had some internet this morning but it was slow and some things didn't load. it dropped out completely about 9AM.

Decided to make the call - 37 minutes and counting...

19282 posts

Uber Geek
Inactive user


  # 1237774 14-Feb-2015 09:44
Send private message

Have you done an isolation test or tried another modem? I suspect this is only impacting you in the area

You say internet was slow was this testing over WiFi or LAN cable plugged direct into the modem and are you on a ADSL1 or ADSL2+ connection?

Please post modem line stats

Thanks



75 posts

Master Geek


  # 1237780 14-Feb-2015 09:59
Send private message

Thanks for the reply Johnr - got through finally (49 minutes) so will see if it can be resolved over the phone...

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 1237781 14-Feb-2015 10:01
Send private message

redherring: Thanks for the reply Johnr - got through finally (49 minutes) so will see if it can be resolved over the phone...


It will come down to you doing some basic fault checking, different modem , isolation test ETC......

Do you use line filters or do you have a master filter installed?

https://community.vodafone.co.nz/t5/Broadband-landline-packs/Read-Me-Broadband-Troubleshooting-amp-Isolation-Test/td-p/90598

19282 posts

Uber Geek
Inactive user


  # 1237784 14-Feb-2015 10:09
Send private message

Also look up PeterReader here on Geekzone and see his post and you should be able to get to the bottom of the issue

:)



75 posts

Master Geek


  # 1237787 14-Feb-2015 10:15
Send private message

OK - apparently this is a "hard one" and they need to try to catch it with a 24 hour line test.

It's working again now - line looks like this (I have no idea what most of this means):



I guess I will have to try the isolation test next time it drops out.

Don't have a master splitter, just standard ADSL filter.



19282 posts

Uber Geek
Inactive user


  # 1237789 14-Feb-2015 10:19
Send private message

Do you have naked broadband or clothed?

If naked then remove the line filter (You may need a new $5 cable between modem and telephone socket)

Speak to @coffeebaron about a master filter install or dedicated jack point for xDSL

http://www.geekzone.co.nz/sbiddle/8357

19282 posts

Uber Geek
Inactive user


  # 1237792 14-Feb-2015 10:25
Send private message

My parents had a similar issue ended up been the telephone jack point, Years of no issue and then major issues

Got @coffeebaron around sorted it all out in no time



75 posts

Master Geek


  # 1237798 14-Feb-2015 10:34
Send private message

OK, will see if the line test shows anything first.
We have some pretty old wiring around our house, a few years ago a Chorus tech had to dig up and replace a chunk of it.
I've swapped the modem for a different one to see if that improves anything.



19282 posts

Uber Geek
Inactive user


  # 1237799 14-Feb-2015 10:37
Send private message

And are you on a naked or clothed broadband connection?



75 posts

Master Geek


  # 1237804 14-Feb-2015 10:52
Send private message

clothed - also forgot to mention, results are consistent whether wired or wireless on multiple devices.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58


Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.