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Topic # 165782 20-Feb-2015 14:24
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On the 19th Feb I received an email from Vodafone stating:

"You have used 80% of your included megabytes on your Vodafone HighSpeed Internet plan for the period to 18/03/2015"

Now this came as quite a surprise as this meant I had used 80GB in a day and a bit as the current period started on the 18th Feb. So I went to the Vodafone site to get more details on my usage and yes according to them I had indeed used that much including 71GB on the 18th Feb and if I drilled down a little further, according to them I used 20GB (19.44 to be exact) in the space of one hour (13:44 - 14:44), 77GB in a 14 hour period (18th feb 12:44 - 19th Feb 1:44).

This all seems like one big mistake to me, and looking back at my previous months usage (I could only find data on the Vodafone site going back to September), the most I have ever used in one day prior to this was 12 GB. Now somehow I have managed to use 71GB in a day including 20GB in one hour.

I run a small tech business from home, mainly fixing computers including doing rebuilds, malware removal, building new PC's that sort of stuff. I tend towards the extreme when it comes to online security - block javascript by default and allow as required for trusted sites, have modified hosts file to stop/block access to a lot of the less reputable sites, that sort of thing. While I don't consider myself an expert I definitely consider myself well above average when it comes to PC's and networking etc, so I'd like to think I would know if I were using 20GB in an hour and I am adamant that I wasn't doing anything that would use up that sort of bandwidth at that time or any time for that matter.

I would like to know your thoughts. I know my Warpspeed is suposed to be capable of 100 Mbps so in theory I guess it's technically possible to download 20GB in an hour, but is something like that realistic. I know there can be quite a bit of difference between burst speeds and sustained speeds. My quick calculation (and I may well be off here) suggests I would need to sustain a speed of 40 Mbps over the hour to download the 20GB. Is something like that likely? Is it even possible without going out of ones way to set up ideal conditions? The hour in question (13:44 - 14:44) I certainly wasn't doing anything out of the ordinary, no peer to peer or anything like that, just normal day to day 'surfing the web'.

I have contacted Vodafone and they are investigating, but given their line of questioning: Were you using peer to peer at the time, how many devices did you have connected at that time, are you running antivirus software, please provide a list of sites you frequent etc. I fear that they are being all too quick just to try and prove that I could have done this, and aren't making any effort to look into the possibility that there may be an error in their reporting.

One thing that did cross my mind and I did mention it to Vodafone is that I exceeded my monthly 100 GB limit for the last period (18th Jan - 17th Feb) and as a result I used additional blocks (4 additional blocks of 2,048 megabytes). Perhaps somehow the usage/reporting from last month has 'leaked' into this months. It does seem strange that the 71GB occurs in the first day of the new billing cycle.

Anyway,I'd love to hear your thoughts and opinions.

CSV file containing the usage data for the period in question is available here:

https://www.dropbox.com/s/979vhk7wej8s9c4/HighSpeed_Service_WarpSpeed_100G_18_Feb_2015-17_Mar_2015.csv?dl=0

Thanks

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  Reply # 1243090 20-Feb-2015 14:27
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Yes it is possible.

Fix your post please - put it into few paragraphs... Make it easy for us to read.





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  Reply # 1243091 20-Feb-2015 14:27
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Have you scanned connected PCs for any malware using something like Malwarebytes?

 
 
 
 


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Reply # 1243095 20-Feb-2015 14:33
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you could move to unlimited plan ( for a wee bit extra $ ) and not worry about data anymore never !

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  Reply # 1243097 20-Feb-2015 14:34
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Holy formatting postman.

Yes, 20GB in an hour is easily plausible. If you're on a 100Mbps plan you could do more than 40GB/hour in theory.




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  Reply # 1243117 20-Feb-2015 15:19
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i was easily pushing 20GB an hour on my 60/10 vdsl.

71GB in one day out of the blue is a sizeable amount to pull without being aware of it.


As others have pointed out, have you checked for malware? rouge devices on your wireless?




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Wannabe Geek


  Reply # 1243121 20-Feb-2015 15:24
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Apologies for the original formatting. I posted it into the editor from a text editor and it all came across with paragraphs and all but when posted it came out...well, one big mess. Having more luck now with Chromium now, was using Firefox before. Anyway, sorry about that.

Thanks you for your input so far.

I will run Malwarebytes on the windows machine and check mac and Linux box as well, just to be certain no malware.

So technically it's definitely possible with 100 Mbps, but I never get anywhere that sort of speed when I'm actually trying to download anything significant.

I know that I wasn't doing anything at the time that would use that kind of bandwidth, and to the best of my knowledge my systems are malware free. I await the Malwarebytes report, but I do do malware removal as a big part of my job so I am fairly confident it will come up clean (famous last words). And no, none of the computers I deal with in terms of malware removal are ever connected to the network in question.

It all just seems very unusual to me and I would have to have been doing something extraordinary (and something I would remember from two days ago) for me to suddenly be using more bandwidth in an hour than I ever have in a day. It just doesn't make any sense to me. The only possible thing to me is malware, but I have ruled that out to the best of my ability.

Any advice then on how I can convince Vodafone to take a closer look at their end to see if they have made some sort of error with the reporting?

Thanks everyone.


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  Reply # 1243122 20-Feb-2015 15:26
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"20GB trafic in an hour on Vodafone cable. Is it even possible? "

Yes, it is.
I have done this many times on VF cable 100/10.
Go Unlimited.




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  Reply # 1243131 20-Feb-2015 15:37
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Also, what router are you using? Does it firewall and is it enabled/active?

More importantly check if your router DNS service is open to the world. Go to http://www.openresolver.jp/en/ and test it there.





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  Reply # 1243160 20-Feb-2015 16:02
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I won't go into how it is possible because being told that repeatedly isn't going to help you.

What  I can do is tell you bit about my experience of dealing with these situations when I used to take them as complaint calls at VF.

Could you be the tip of the iceberg which reveals a problem tracking data? Yes you could. Statistically its not all that likely though. Data counting errors are not a regular occurence and most of the time VF engineers have picked up on it before the customer.

Have you wasted your time with that call to VF then? No, certainly not. If there is an error that VF doesn't know about you have created an example which can lead to identifying it. That the CSR on the phone doesn't seem do be doing much to look into that possibility is because he/she isn't a ticket gets created and the appropriate people who can do something to investigate it will. That is why a CSR then moves onto the things he can do to help which is try to narrow down and solve a customers problem.

Essentially as long as VF are running the checks I've seen run many times for this sort of thing you probably don't really need to convince anyone to look at it harder. It is more likely from my experience to be a perspective thing because the agent spent all his time talking about the stuff on your end which is advice and help he could give than the work somebody else is doing. 




Please note: I have a professional bias towards Vodafone.

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  Reply # 1243163 20-Feb-2015 16:17
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Check out adwcleaner and run that on the windows machine

http://download.cnet.com/AdwCleaner/3000-7786_4-75851221.html

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  Reply # 1243202 20-Feb-2015 17:18
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Do you use Spotify? My VDSL was uploading around 3GB of data daily when I had Spotify on my desktop and kept songs for offline listening.

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  Reply # 1243217 20-Feb-2015 17:50
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Vodafone are probably suggesting that it could be your machine as this happens quite often, and 98% of the time, it is the customer's machine. Something on there is generating all this traffic, very quietly in the background, and the end user is (usually) completely unaware this is what has happened. Until they get the bill, of course.

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  Reply # 1243223 20-Feb-2015 17:54
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Just looking through it, it seems as though not a lot happened until just after noon when you suddenly went from a few hundred MB per hour for a few GB.

Yes the spike between 12:44 and 13:44 was large, but then, for the rest of the day until around 01:44 the next day, you had a consistent 4-5 GB per hour.

The only thing you can do is to try and relate it to the day's activities/work.

Whatever was happening, was happening all afternoon/evening.

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  Reply # 1243237 20-Feb-2015 18:25
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sep11guy: you could move to unlimited plan ( for a wee bit extra $ ) and not worry about data anymore never !


Having unlimited data doesn't mean you should no longer care of your service is being hijacked by a virus, malware etc. Wasting bandwidth is inconsiderate. Ignoring the possibility your computer has a virus/trojan which could be compromising your banking details or bandwidth for nefarious purposes is irresponsible or dangerous/.

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  Reply # 1243238 20-Feb-2015 18:40
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"20GB traffic in an hour on Vodafone cable. Is it even possible? "

Putting aside your current problem for a moment - if you need to ask this question, then something is seriously wrong with your cable connection.
20GB in one hour should be a given.




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