Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




60 posts

Master Geek


Topic # 166066 1-Mar-2015 17:13
Send private message

Anyone else having trouble with their cable connection? We've had no net for two days.. went slowly for a few hours on Friday and then stopped working entirely. Now chewing up tonnes of mobile data to keep us going.

Contacted Vodafone on Facebook but they aren't interested. 

Tried to call faults but there was a 55 minute wait. 

Cheers,
J

Filter this topic showing only the reply marked as answer Create new topic
4482 posts

Uber Geek
+1 received by user: 2849

Lifetime subscriber

  Reply # 1248917 1-Mar-2015 17:16
Send private message

No problems in Island Bay (on VF HSC 100/10)
Normal speeds (I test several times daily)
Make the call.

EDIT  The longest outage that I've had in the last 2 years lasted less than 2 hours.




Sideface




60 posts

Master Geek


  Reply # 1248924 1-Mar-2015 17:18
Send private message

Interesting. A colleague of mine was getting 4 Mbit/s download yesterday on his cable connection. All very strange.

 
 
 
 


994 posts

Ultimate Geek
+1 received by user: 426

Trusted
Subscriber

  Reply # 1248937 1-Mar-2015 17:19
Send private message

No issues in Mt Cook either. Bite the bullet and wait for Faults to answer.





8005 posts

Uber Geek
+1 received by user: 2661

Subscriber

  Reply # 1248938 1-Mar-2015 17:20
3 people support this post
Send private message

unless you can log a fault no one can look into it for you. you just have to stay on the line. its sucks, but it is what it is



60 posts

Master Geek


  Reply # 1248941 1-Mar-2015 17:23
Send private message

Yep on hold now. Bit easier with the smartwatch on speaker!



60 posts

Master Geek


  Reply # 1248944 1-Mar-2015 17:25
Send private message

The hilarious thing is that the retention team at VF were supposed to call me on Monday (their instructions, not mine)... it's now Sunday and have heard nothing. Blimey guys. 

1874 posts

Uber Geek
+1 received by user: 481

Lifetime subscriber

  Reply # 1248946 1-Mar-2015 17:29
Send private message

I thought there is call back to a mobile phone so you don't have to wait on the line.



60 posts

Master Geek


  Reply # 1248949 1-Mar-2015 17:33
Send private message

Mmm the cable number 0508 doesn't have the option AFAIK.

BDFL - Memuneh
62065 posts

Uber Geek
+1 received by user: 12670

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1248975 1-Mar-2015 18:53
Send private message

Certainly working in Johnsonville. Unless you can find other people in your specific area having problems I'd say it's something on your conneciton.

Some troubleshooting:

- Have turned off/on again: modem, router, PCs?
- Is just a PC not working or everything in the house?
- Can you log into your router and confirm it is still configured with the correct IP address for your connection and using the Vodafone DNS?
- If the router is correctly configured have you tried connecting a PC directly to the modem and configured it with your IP address and Vodafone DNS to see if it is not your router having problems?







60 posts

Master Geek


  Reply # 1248981 1-Mar-2015 19:21
Send private message

I fixed it! I discovered that VF changed my Static IP. With some digging/testing/troubleshooting I've put in the newly discovered Static IP and it's working. 

BDFL - Memuneh
62065 posts

Uber Geek
+1 received by user: 12670

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1248982 1-Mar-2015 19:22
Send private message

Good work.

However, how did you discover the new static IP?

And how can Vodafone just change someone's static IP on cable without notice?





295 posts

Ultimate Geek
+1 received by user: 20


  Reply # 1248983 1-Mar-2015 19:22
Send private message

All good here in Brooklyn.
Check outside if somebody digging or something.

I must say voda cable is totally awesome. Love it.

4482 posts

Uber Geek
+1 received by user: 2849

Lifetime subscriber

  Reply # 1248992 1-Mar-2015 19:40
Send private message

jamesmcd: I fixed it! I discovered that VF changed my Static IP. With some digging/testing/troubleshooting I've put in the newly discovered Static IP and it's working. 

Unusual.
I've been on four different VF cable plans at the same (physical) address for 2 years, and my IP address has not changed.




Sideface


BDFL - Memuneh
62065 posts

Uber Geek
+1 received by user: 12670

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1248993 1-Mar-2015 19:44
Send private message

I had the same IP address for almost nine years. Only changed it because we moved, and the previous connection had the same IP address for eight years.

Very strange. Are you sure you didn't change the router by mistake and found the correct one somewhere later?






262 posts

Ultimate Geek
+1 received by user: 5


  Reply # 1249014 1-Mar-2015 20:33
Send private message

No issues here in Strathmore, and like Mauricio above, we've been through several suburbs over the last 8 years with the same IP address.
Have also changed plans numerous times with no effect on the address.

My mum moved from Miramar to Johnsonville a couple of years ago, and still has the same IP address from about 2001

Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.