Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3


144 posts

Master Geek
+1 received by user: 11


  Reply # 1279483 9-Apr-2015 09:27
Send private message

johnr:

First invoice are you sure it's not got part month charges on it?


Yes it has got part Month charges in it, but taking those out there are a stack of extras and add ons. 

I signed up for unlimited Broadband at $89/month
Phone at $10/month
Sky at $48 per month
And I get a $10 discount for being a mobile customer.
total of $137 per month.

the bill for 1 month + part month is $307.67 including $3.84 of phone charges so is $303.83 for services. 

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1279494 9-Apr-2015 09:47
Send private message

kiwiandy:
johnr:

First invoice are you sure it's not got part month charges on it?


Yes it has got part Month charges in it, but taking those out there are a stack of extras and add ons. 

I signed up for unlimited Broadband at $89/month
Phone at $10/month
Sky at $48 per month
And I get a $10 discount for being a mobile customer.
total of $137 per month.

the bill for 1 month + part month is $307.67 including $3.84 of phone charges so is $303.83 for services. 


Looking into this now,

 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1279610 9-Apr-2015 13:26
Send private message

Sarah from Vodafone has tried to contact you but no answer, Looking at the invoice everything seems correct

" charged for 28 days of Internet, Phone line and Sky and also been charged one month in advance as this is his first bill for services "


2527 posts

Uber Geek
+1 received by user: 939

Subscriber

  Reply # 1279619 9-Apr-2015 13:45
Send private message

It's probably two months worth of fees, plus the extras like the postage & handling for the modem etc.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1279639 9-Apr-2015 14:02
Send private message

Inphinity: It's probably two months worth of fees, plus the extras like the postage & handling for the modem etc.


Correct it's the first months invoice which is generally always bigger

903 posts

Ultimate Geek
+1 received by user: 85
Inactive user


  Reply # 1279642 9-Apr-2015 14:09
Send private message

Ive been with vodafone for around 7 years now and they have always been good to me.When there was a problem it got sorted asap 



144 posts

Master Geek
+1 received by user: 11


  Reply # 1279679 9-Apr-2015 14:42
Send private message

Inphinity: It's probably two months worth of fees, plus the extras like the postage & handling for the modem etc.


Thanks for your input, but I am not stupid.

I can assess what the cost of the monthly fees are, and the modem postage costs were paid on a previous bill.

when i get time I will scan and post my bill here as it will probably get resolved quicker than waiting for a VF CS rep to answer me!



144 posts

Master Geek
+1 received by user: 11


  Reply # 1279680 9-Apr-2015 14:43
Send private message

johnr: Sarah from Vodafone has tried to contact you but no answer, Looking at the invoice everything seems correct

" charged for 28 days of Internet, Phone line and Sky and also been charged one month in advance as this is his first bill for services "



As per my PM...
Sarah called me while I was on another call, she cannot tell the difference between no answer and a call that diverts immediately to voicemail?

As i showed in my post on the forum the number have have been invoiced doesnt match up with what I signed up for.. even taking into account the part month.. at a MAXIMUM for 2 months my invoice should be 2 x 137.. buts its a lot more than that!

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1279710 9-Apr-2015 15:09
Send private message

kiwiandy:
johnr: Sarah from Vodafone has tried to contact you but no answer, Looking at the invoice everything seems correct

" charged for 28 days of Internet, Phone line and Sky and also been charged one month in advance as this is his first bill for services "



As per my PM...
Sarah called me while I was on another call, she cannot tell the difference between no answer and a call that diverts immediately to voicemail?

As i showed in my post on the forum the number have have been invoiced doesnt match up with what I signed up for.. even taking into account the part month.. at a MAXIMUM for 2 months my invoice should be 2 x 137.. buts its a lot more than that!


You have call waiting Active so the incoming call would of rung as per normal and not gone straight to Voicemail (checked HLR)

4474 posts

Uber Geek
+1 received by user: 849

Trusted
Lifetime subscriber

  Reply # 1279711 9-Apr-2015 15:11
Send private message

kiwiandy:
johnr: Sarah from Vodafone has tried to contact you but no answer, Looking at the invoice everything seems correct

" charged for 28 days of Internet, Phone line and Sky and also been charged one month in advance as this is his first bill for services "



As per my PM...
Sarah called me while I was on another call, she cannot tell the difference between no answer and a call that diverts immediately to voicemail?

As i showed in my post on the forum the number have have been invoiced doesnt match up with what I signed up for.. even taking into account the part month.. at a MAXIMUM for 2 months my invoice should be 2 x 137.. buts its a lot more than that!


then you should really put the breakdown of the costs here.

which part is incorrect?

the total/sum is automatic...





746 posts

Ultimate Geek
+1 received by user: 342

Trusted

  Reply # 1279757 9-Apr-2015 15:42
Send private message

Hi KiwiAndy

Sara has emailed you a breakdown of the details.

Cheers

Dylan

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1279917 9-Apr-2015 18:39
Send private message

@kiwiandy has the call from Sara cleared this up?

Thanks

4474 posts

Uber Geek
+1 received by user: 849

Trusted
Lifetime subscriber

  Reply # 1280064 9-Apr-2015 22:06
Send private message

Keen to know the outcome...







144 posts

Master Geek
+1 received by user: 11


  Reply # 1280123 10-Apr-2015 06:54
Send private message

VodafoneDylan: Hi KiwiAndy

Sara has emailed you a breakdown of the details.

Cheers

Dylan


Hi Dylan
I did get an email from Sara in which she gave me an elaboration on what the charges were.
It seems there are some "hidden charges" ie HD ticket and skywatch magazine.. that I was not aware of when I signed up... I thought the advertised $48 a month was it...
Although she claims that everything is correct I did notice that I didnt get a credit for free sky movies so it is still incorrect.

I think it would be better for vodafone to send an email giving a breakdown of all monthly charges when signing up.
I was expecting it to be Braodband $89, + Home phone $10, + Sky $48 + any call costs, not + + + for other hidden charges that are not stated clearly on the website.
Cheers
Andy

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1280165 10-Apr-2015 08:33
Send private message

kiwiandy:
VodafoneDylan: Hi KiwiAndy

Sara has emailed you a breakdown of the details.

Cheers

Dylan


Hi Dylan
I did get an email from Sara in which she gave me an elaboration on what the charges were.
It seems there are some "hidden charges" ie HD ticket and skywatch magazine.. that I was not aware of when I signed up... I thought the advertised $48 a month was it...
Although she claims that everything is correct I did notice that I didnt get a credit for free sky movies so it is still incorrect.

I think it would be better for vodafone to send an email giving a breakdown of all monthly charges when signing up.
I was expecting it to be Braodband $89, + Home phone $10, + Sky $48 + any call costs, not + + + for other hidden charges that are not stated clearly on the website.
Cheers
Andy


Please reply to the email from Sara

Thanks

1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.