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1245 posts

Uber Geek
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Topic # 166178 5-Mar-2015 08:05
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Probably a question for John or someone who can help out a fellow GZ

I have enrolled authority to direct debit from my card on my account and Vodafone confirmed having processed this on the 9th Feb. Bill due dates are on 18th of the month. I understood this was all set and I didn't have to log on to my account to pay off the balance each month.

I just received my March invoice and there is now a line item charge of $15 + GST for a late payment fee. But hang on, Vodafone has the authority to take funds out of my card already.

I'll provide account details for investigation. Tried the call centre and it has been 15 mis of reggae music and my ears started to bleed


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  Reply # 1251479 5-Mar-2015 08:09
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only 15 miuntes?, you going to have to wait about 40+ for someone, probably best to keep waiting. not the most productive thing to do but at least you will get it sorted

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  Reply # 1251482 5-Mar-2015 08:19
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At time of set-up of VCC / DD was $$$ owing / overdue on the account? We can't take overdue amounts at time of set-up only due amounts after

 
 
 
 


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Master Geek
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  Reply # 1251491 5-Mar-2015 08:39
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VCC/DD take effect from the first bill generated after they have been processed, this is indicated on the bill itself in the payment section at the bottom of the first page

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  Reply # 1251494 5-Mar-2015 08:42
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khull: ...But hang on, Vodafone has the authority to take funds out of my card already.

Direct debits take effect from the next invoice that's generated, the direct debit needs to be loaded before the invoice is generated for that invoice to be paid by the direct debit.



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  Reply # 1251495 5-Mar-2015 08:44
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johnr: At time of set-up of VCC / DD was $$$ owing / overdue on the account? We can't take overdue amounts at time of set-up only due amounts after


Hi John, no overdue amounts when I got the confirmation from Vodafone via txt



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  Reply # 1251504 5-Mar-2015 08:45
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VodafoneDylan:
khull: ...But hang on, Vodafone has the authority to take funds out of my card already.

Direct debits take effect from the next invoice that's generated, the direct debit needs to be loaded before the invoice is generated for that invoice to be paid by the direct debit.


That is rather unfortunate - shouldn't the process be is to clear the balance BEFORE accepting the users to set up the DD into the system?



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  Reply # 1251516 5-Mar-2015 09:09
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Finally got through to call centre and it the kind folk have sorted me out after clarifying the situation

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  Reply # 1251519 5-Mar-2015 09:16
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Hopefully. Double-check your bill next month.

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