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Master Geek


  # 94908 12-Nov-2007 19:24

So how much will it cost to call the owner of one of these devices?

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# 94910 12-Nov-2007 19:26
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# 94923 12-Nov-2007 20:07
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As ihug state.... lol


ihug's talk plans are fantastic value, offering you worry free calling, but we want to make it clear that this service is for residential voice calls only and isn't intended to be for...
- monitoring your baby
- listening to the other half of your long distance relationship sleep at night
- running a call centre out of your garage
- or replacing your stereo by listening to hold music through your speakerphone.

I just discovered my Orcon "unlimited national tolls" are only 1 hour in call length each! whoops, big bill.

I much perfer a leniant "fair use" to capping individual calls if you forgot to hang up or the line goes bad as I have just discovered.

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  # 95312 15-Nov-2007 10:13
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Over at Stuff Juha has reviewed the unit and basically slammed it. Is there anybody on here who's played with one of these and have any nicer things to say about it? He complained about the voice quality being poor - Vodafone aren't doing anything crazy like using the HR codec just for At Home to save bandwidth are they?

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  # 95315 15-Nov-2007 10:20
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The call quality is what you'd expect of a GSM device, Juha just has exceptionally crappy Vodafone coverage at his place. All in all At Home seems fairly reasonable, nothing bad to say about it but it's certainly nothing spectacular.

I tested my SIM in my N95, and it worked. Juha tested his and it didn't. Guess they forgot to restrict mine to the device's IMEI.

I must say though, that the Vodafone At Home team are _very_ helpful - they called me yesterday just to say it looks like I accidentially got charged for some calls to Wellington, but they've credited them, and not to worry if I see funky stuff happening on the bill. They also called me when I first got the device to ask me if I "needed help setting it up" :)

If only the main Vodafone call centre was as helpful!

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  # 95324 15-Nov-2007 10:52
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I'm surprised Vodafone aren't offering a fax service, could be a great way to get an extra $4.95 per month! :-)

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Master Geek


  # 95381 15-Nov-2007 17:27
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Its an interesting device alright - although I really would like to know what specific tipping point (e.g. 100 minutes vs 1000 minutes etc) would be classed as fair use....Looks like the NZ Herald has picked up on this... http://www.nzherald.co.nz/section/story.cfm?c_id=5&objectid=10476254  does anyone know how many calls can be made before fair use kicks in?

 
 
 
 


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  # 95383 15-Nov-2007 17:38
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patdude123: Its an interesting device alright - although I really would like to know what specific tipping point (e.g. 100 minutes vs 1000 minutes etc) would be classed as fair use....Looks like the NZ Herald has picked up on this... http://www.nzherald.co.nz/section/story.cfm?c_id=5&objectid=10476254  does anyone know how many calls can be made before fair use kicks in?


Its called common sense

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  # 95391 15-Nov-2007 18:55
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johnr:
patdude123: Its an interesting device alright - although I really would like to know what specific tipping point (e.g. 100 minutes vs 1000 minutes etc) would be classed as fair use....Looks like the NZ Herald has picked up on this... http://www.nzherald.co.nz/section/story.cfm?c_id=5&objectid=10476254  does anyone know how many calls can be made before fair use kicks in?


Its called common sense

Or false Advertising (again, and for once not Telecom :-)

Actually, if you read Paul Brislen's description of fair use, it's "...reference to average customer profiles..." meaning that there will always be people in excess of this policy.

 

It looks like Vodafone as doing a comcast and taking a average usage profile, cropping the top x% and calling this unreasonable usage, which as vodafone itself states is a customer unknown and non-published figure.

 

And for trying not to take this offtopic, this was discussed in the Woosh thread about unlimited plans, and my argument about ISP's ruining this for users, by thinking they can provide unlimited plans, and then finding out via their accounting departments they can't, and cutting off a whole bunch of customers... Looks like in six months time we will have this play out all over again with Vodafone @ Home.

 

Why is it so hard for Vodafone to state that Reasonable usage = x Minutes/Month???

 

 

 

 





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  # 95394 15-Nov-2007 19:08
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Since Paul brought up Telecoms terms and conditions, on the talk it up page (which allows for a lot of free calls upto 2 hours).

Reasonable Use Policy

Telecom considers the use of more than 6,000 minutes per Talk It Up plan to be excessive and inconsistent with normal residential usage patterns.


In any case, this is not about Telecom but about Vodafone @home.




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  # 95396 15-Nov-2007 19:14
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PaulBrislen: As I just posted to Jama's blog:

I think you'll find most telcos include a fair use clause. As I recall it, Telecom will tell you you're not allowed to swear on the phone... OMG! It's not "unlimited".

 

You really are clutching at straws if  the only exception to Telecom's local calling clause is public decency.

 

PaulBrislen:

I think a fair use policy of "don't leave your connection open permanently" constitutes unlimited for just about every reasonable expectation of it. It's a voice-calling land line replacement, not an ISDN line.

 

I do to, problem is, that ISNT what you contract states, it states you take a rolling average of use, and then a certain (unpublished) number above that is dumped in the unlimited-but excessive catagory.

 

Like what comcast does in the states for broadband usage, no one knows the limit untill they are cut off - great system! 

 

Although I could still be fuming at your policy of prebuy 1GB = $50 post buy 1GB = $10240. Excellent price gorging. :-( I hit too many customers hit by this every week and have to explain Vodafone's policies to them.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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  # 95397 15-Nov-2007 19:16
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cokemaster: Telecom considers the use of more than 6,000 minutes per Talk It Up plan to be excessive and inconsistent with normal residential usage patterns.
Kudos to Telecom for drawing a line in the sand.  6000 minutes per month is a GENEROUS allowance which should accommodate 99% of customers.  Anyone who goes over that limit knows what the consequences are, and if they want to continue receiving the benefits of this type of calling plan, it will be in their interests to avoid going over the limit.

This is a MUCH better approach than hiding behind a "Fair Use" policy which is undefined and can be raised or lowered arbitrarily at any time without customers having any recourse, or indeed having any knowledge that they are likely to exceed the unpublished "Fair Usage" threshold.

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  # 95417 15-Nov-2007 22:05
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And "fair use" is WAY better than having a "we will start charging you immediatly" if your use is more than XX hours per month or "60 minutes per call" as I have just been stung by.

But it should be resonable limits, 6000 minutes is plenty and more than that would really start to show on the bottom line (or be a dodgy telemarketer)

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# 95589 16-Nov-2007 22:25
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Juha busted me in Friday Fryup. I do like the title of The world's forgotten boy

Stirring? Yes I am 'Unlimited' is not unlimited when it is subject to 'fair usage'.

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