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  #1479393 26-Jan-2016 21:33
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Kodiack:  <snip>

 

 We're feeling the congestion tonight.

 

 

 

Even worse than last night ...

 

100/10 Mbps cable, Island Bay at 9:30pm:

 

 

 





Sideface


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  #1479404 26-Jan-2016 22:06
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Thanks Dylan.

 
 
 
 


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  #1479405 26-Jan-2016 22:07
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You guys do realise that these speed test results are usually pretty much meaningless? I've just got 114 up and 10 down but real-world performance will vary... unless all you do is speed tests.

 

"After conducting more than 100 network speed tests from many different providers over the course of several days, I'm confident my ISP is delivering speeds approximating -- and perhaps exceeding -- those it promised when I signed up for the service. Whether any of the speed tests I tried truly represent real-world network traffic is debatable."

 

http://www.cnet.com/how-to/how-to-find-a-reliable-network-speed-test/

 

I'm no fan of VF, but let's be sensible here. What's real? Ookla to a local server or ZD? http://www.zdnet.com/broadband-speedtest/ I suspect neither. Or any other speed test.

 

The thing that will help the techs diagnose issues is real-world info - what sites are slow and when.


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  #1479447 26-Jan-2016 22:39
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 The thing is, we've consistently seen considerable drops in speed test results when our connections are at their absolute worst. When my latency is spiking or sites are loading slowly, there's a good chance that speed test results will turn up abnormal too.

 

Vodafone already knows that the issue is congestion. That's why they're upgrading nodes.

 

Besides, there's already an entirely separate thread for when issues involve more specific sites in general. ;)

 

Most of us have complained about latency, slow download speed, and poor website performance. Often things are at their worst around peak hour. We've been documenting this for, what, almost a year now?


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  #1479468 26-Jan-2016 23:35
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@Bowering I appreciate the information but I'm sure most of us are very aware of the unreliability of speed tests. If you read back far enough in this thread you'll see the speed tests are backed by real world experiences (Netflix quality degradation etc).

What's real here is the experiences of a number of Vodafone customers which they have already validated and are working on fixing.

Your comments suggest you don't understand the nature of the congestion issues or how they manifest.

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  #1479470 26-Jan-2016 23:39
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ramboky: @Bowering I appreciate the information but I'm sure most of us are very aware of the unreliability of speed tests. If you read back far enough in this thread you'll see the speed tests are backed by real world experiences (Netflix quality degradation etc).

What's real here is the experiences of a number of Vodafone customers which they have already validated and are working on fixing.

Your comments suggest you don't understand the nature of the congestion issues or how they manifest.

 

You folks know @Bowering worked for TelstraClear and Vodafone, right?

 

 





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  #1479475 26-Jan-2016 23:48
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Haha, well doesn't that make me look like an idiot...

The fact remains though, the speed tests are matching real world experiences, the techs already know the issue and they're working on it. This thread is really just a way of venting, not a means of giving diagnostic information to Vodafone.

 
 
 
 


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  #1479477 26-Jan-2016 23:53
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I am sure Vodafone is thankful for receiving lots of data points over the last twelve (or more) months. 

 

I am sure the techs would like to have done more in the first wave (October'15). Capacity planning is an art and science however limited by the budget and direction coming from the top...

 

The real problem here is how long it took for the company to admit there was a fault and decide the problem should be addressed. At least externally. How long this has been known internally is anyone's guess.





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  #1479481 27-Jan-2016 00:02
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I still don't think Vodafone have been particularly honest about their congestion issues, contributors to this thread aside. Vodafone continued to market and put on specials for new signups, making zero mention of the issues to new customers, right throughout the worst of the congestion issues. From where I'm standing they've done their best to pretend it wasn't happening at all.

I said it months ago and I'll say it again now, for an ISP to have not foreseen the increase in traffic from the launch of Netflix and other streaming services and prepare accordingly smacks of management incompetence.

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  #1479491 27-Jan-2016 00:10
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ramboky: I still don't think Vodafone have been particularly honest about their congestion issues, contributors to this thread aside. Vodafone continued to market and put on specials for new signups, making zero mention of the issues to new customers, right throughout the worst of the congestion issues. From where I'm standing they've done their best to pretend it wasn't happening at all.

I said it months ago and I'll say it again now, for an ISP to have not foreseen the increase in traffic from the launch of Netflix and other streaming services and prepare accordingly smacks of management incompetence.

 

We agree on this.

 

And as I said before, if cable wasn't fixed when fibre arrived here... Well, I have a booking time and as soon as the fibre is lit I call and cancel the cable service. Can't stand companies that act like this.

 

Again, have to stress it - this is the company and its management, not the people who help around here. I can't thank this people enough.

 

 





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  #1479498 27-Jan-2016 00:35
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I couldn't agree more regarding the Vodafone people here, John and Dylan have been great. I've worked in IT long enough to know it's almost always management and not the engineers or support staff who are behind messes like this.

Like you, if I had the option I would have left Vodafone months ago.

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  #1479519 27-Jan-2016 02:29
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ramboky:

 

 

 

You don't have congestion problems and you never did, so how about you toddle off somewhere else and stop with the trolling.

 

 

Just because my speedtest tells me my speed is normal you think I don't suffer? I have not been able to complete a movie on Netflix for a very long time without buffering. Youtube buffers, websites are slow, downloading is at a snail's pace. I tried replacing my modem but I was told its congestion issues and its being worked on. This happens during the evenings. I have logged faults and gone through the same processes as everyone else only to be told its congestion. You are always so quick to jump on my back, if you don't like what I have to say, keep scrolling. The above post was a lite hearted attempt at humor, given how long this issue is taking to resolve. Chill cool


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  #1479542 27-Jan-2016 08:01
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@Scotty1986 The nature of your issues and the status of their resolution seems to contradict itself with every post. If I remember correctly your last issue was a poorly tightened cable connection to your modem, not congestion. You're the same guy who, day after day, posted speed tests to show you weren't experiencing congestion at all.

If I misunderstood, you have my apologies. But I still see your post as the trolling of someone with no congestion issues at all.

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  #1479700 27-Jan-2016 10:37
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ramboky: The fact remains though, the speed tests are matching real world experiences, the techs already know the issue and they're working on it. This thread is really just a way of venting, not a means of giving diagnostic information to Vodafone.

 

This hits the nail on the head.

 

Admittedly, many of my recent posts in this thread aren't to help diagnose things further. We all know there's an issue. The nice thing about this community is that we're surrounded by other people with similar frustrations. We can let off some steam and have our complaints acknowledged by people that are struggling with the exact same thing. In a way, it's comforting to know that I'm not alone.

 

Additionally, my many months of speed tests in this thread were also a huge reason that we were compensated so well when we contacted Vodafone. We've effectively documented these issues for a very long time, and being able to objectively show those results helped the agent make an educated decision.

 

Plus, as I mentioned in my previous post, we usually run speed tests after we notice things are running poorly. If I run a random speed test during off-peak hours when things are behaving, chances are it will be comfortably hitting 115+ Mbps. But when latency shoots up and website performance plummets, usually there's at least some sort of abnormality in the speed tests as well.

 

Are speed tests the most reliable forms of measurement out there? Heck no; they're far from it! Are they better than simple, possibly subjective complaining? I'd certainly like to think so.


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  #1479706 27-Jan-2016 10:46
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The thing is vodafone allowed it to get this bad, They are still selling the service to people when it cannot deliver what is expected of a "UFB" connection. Sure, the people there are fixing it up, but it shouldnt have taken this long or been allowed to get this bad in the first place.





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