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295 posts

Ultimate Geek


  # 1479840 27-Jan-2016 13:29
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No cable internet atm in Brooklyn. Tried to reboot several times now but no go. Its been like 20 mins. I know there is upgrade happening but hoping this is for the best.

Any outage in other welly area??

82 posts

Master Geek

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  # 1479875 27-Jan-2016 14:33
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Kodiack:

 

ramboky: The fact remains though, the speed tests are matching real world experiences, the techs already know the issue and they're working on it. This thread is really just a way of venting, not a means of giving diagnostic information to Vodafone.

 

This hits the nail on the head.

 

Admittedly, many of my recent posts in this thread aren't to help diagnose things further. We all know there's an issue. The nice thing about this community is that we're surrounded by other people with similar frustrations. We can let off some steam and have our complaints acknowledged by people that are struggling with the exact same thing. In a way, it's comforting to know that I'm not alone.

 

Additionally, my many months of speed tests in this thread were also a huge reason that we were compensated so well when we contacted Vodafone. We've effectively documented these issues for a very long time, and being able to objectively show those results helped the agent make an educated decision.

 

Plus, as I mentioned in my previous post, we usually run speed tests after we notice things are running poorly. If I run a random speed test during off-peak hours when things are behaving, chances are it will be comfortably hitting 115+ Mbps. But when latency shoots up and website performance plummets, usually there's at least some sort of abnormality in the speed tests as well.

 

Are speed tests the most reliable forms of measurement out there? Heck no; they're far from it! Are they better than simple, possibly subjective complaining? I'd certainly like to think so.

 

 

Don't disagree with this. I probably should have added to my earlier post about speed tests that other info might help solve issues quicker (if the root cause is unknown). For example, ping and traceroute data might be more useful to the techs and Voda staff watching this and many other sites than speed test results (http://www.howtogeek.com/138771/htg-explains-how-latency-can-make-even-fast-internet-connections-feel-slow/).

 

It can also be useful to know what's going on with the connected devices and home network. It probably doesn't apply to any Geekzoners, but the techs need to eliminate those cases where complaints about speed dropping are caused because the old man's logged off the PC and gone upstairs to use the laptop on wireless because the kids are making too much noise now that they're playing online games and watching videos on their devices now dinner's over. It does happen!


 
 
 
 


767 posts

Ultimate Geek

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  # 1479883 27-Jan-2016 14:54
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VodafoneDylan:

 

VodafoneDylan:

 

Hi everyone

 

Just posted - http://community.vodafone.co.nz/t5/Network-status/Cable-broadband-upgrades-in-Wellington-region/m-p/196588#M1018

 

node W02 in Avalon

 

node W46 in Wainuiomata/Lower Hutt

 

node W80 in Kapiti

 

Scheduled to be worked on today, in that order. May be more as well, will update as I hear news.

 

 

 

 

Unfortunately the team ran into a couple of delays today so this work has been postponed to tomorrow. I'll update as I receive further confirmation from the project manager.

 

 

 

 

 

 

They're proceeding with those three nodes now.


767 posts

Ultimate Geek

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  # 1480098 27-Jan-2016 17:44
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VodafoneDylan:

 

VodafoneDylan:

 

VodafoneDylan:

 

Hi everyone

 

Just posted - http://community.vodafone.co.nz/t5/Network-status/Cable-broadband-upgrades-in-Wellington-region/m-p/196588#M1018

 

node W02 in Avalon

 

node W46 in Wainuiomata/Lower Hutt

 

node W80 in Kapiti

 

Scheduled to be worked on today, in that order. May be more as well, will update as I hear news.

 

 

 

 

Unfortunately the team ran into a couple of delays today so this work has been postponed to tomorrow. I'll update as I receive further confirmation from the project manager.

 

 

 

 

 

 

They're proceeding with those three nodes now.

 

 

 

 

 

 

And... those three nodes are done. Rather complicated ones apparently.

 

 

 

There is more work planned soon for Wellington and Christchurch. I'm not sure if there will be an interruption to service while it's carried out, but will be sure to pass on info as I receive it. There will be further testing completed before exact timeframes are confirmed.


618 posts

Ultimate Geek


  # 1480114 27-Jan-2016 18:03
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Guess we're probably not on any of those nodes. Already seeing degraded speeds and it's only 6 pm. D:

 






491 posts

Ultimate Geek

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  # 1480910 28-Jan-2016 21:11
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And at 9pm it's cracking along:

 


19282 posts

Uber Geek
Inactive user


  # 1480912 28-Jan-2016 21:17
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Todays planned work could not go ahead due to another issue (in media today) and resources were streched so this work is now planned for tomorrow

Thanks

 
 
 
 


618 posts

Ultimate Geek


  # 1480958 28-Jan-2016 23:03
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Home connection died at pretty much 11 pm on the dot.

Vodafone, please... :(





5400 posts

Uber Geek

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  # 1480965 28-Jan-2016 23:24
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Kodiack: Home connection died at pretty much 11 pm on the dot. ...

 

My "100/10" cable went down at 11pm precisely, after a slow night in the 50s.

 

The pleasant surprise was that it came back a minuter later, at twice the speed:

 

 

... presumably because some other local users had been disconnected?





Sideface


491 posts

Ultimate Geek

Subscriber

  # 1480967 28-Jan-2016 23:26
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@freitasm What's your WiFi password? My connection blows.

295 posts

Ultimate Geek


  # 1481112 29-Jan-2016 11:08
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sigh.. and yet no internet again in Brooklyn.. this has been happening for 3 consecutive days.. I hope this upgrade is really worth it..

 

Vodafone, if you are doing this upgrade, can we use our mobile data as alternative internet without being charge.. it was like couple of hours of no internet per day...


767 posts

Ultimate Geek

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  # 1481122 29-Jan-2016 11:16
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Chrizvi:

 

sigh.. and yet no internet again in Brooklyn.. this has been happening for 3 consecutive days.. I hope this upgrade is really worth it..

 

Vodafone, if you are doing this upgrade, can we use our mobile data as alternative internet without being charge.. it was like couple of hours of no internet per day...

 

 

There aren't any customer impacting cable changes happening today and no known issues listed for Brooklyn. Please troubleshoot as normal and get in touch with tech support if needed.


295 posts

Ultimate Geek


  # 1481126 29-Jan-2016 11:34
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VodafoneDylan:

 

Chrizvi:

 

sigh.. and yet no internet again in Brooklyn.. this has been happening for 3 consecutive days.. I hope this upgrade is really worth it..

 

Vodafone, if you are doing this upgrade, can we use our mobile data as alternative internet without being charge.. it was like couple of hours of no internet per day...

 

 

There aren't any customer impacting cable changes happening today and no known issues listed for Brooklyn. Please troubleshoot as normal and get in touch with tech support if needed.

 

 

hmm it is back up after 30 mins. Im pretty sure it is the voda cable issue as the modem just keep blinking on the third LED and just keep restarting again...

 

I will log a fault tomorrow if this is still issue..


295 posts

Ultimate Geek


  # 1481133 29-Jan-2016 11:44
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And it is down again... Modem just rebooted and stuck on the third led blinking. This is the cisco modem.

I will log a fault but hoping I could get in touch with people.

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