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  # 1305508 14-May-2015 22:14
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50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. At what point am I able to terminate the contract on the basis of service not being provided?


Connection is up you have internet access? 6Mbp/s is well above regulated speed even though it's not ideal but the HFC nodes are getting upgraded and the work is part way thru now,

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  # 1305518 14-May-2015 22:26
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Out of curiosity, what's considered "regulated speed"? I'm not terribly familiar with the term, so I hope that doesn't come off as snarky! Usually I've heard/read that people expect their ISPs to try to keep 70% or higher of advertised speed at all times, but that seems more like a general recommendation than advice that's set in stone.

 
 
 
 


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  # 1305521 14-May-2015 22:31
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johnr:
50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. At what point am I able to terminate the contract on the basis of service not being provided?


Connection is up you have internet access? 6Mbp/s is well above regulated speed even though it's not ideal but the HFC nodes are getting upgraded and the work is part way thru now,


Sometimes you are such an apologist. Do you really consider this acceptable service when someone is paying for a 130 Mbps service?? Is this what Vodafone thinks? How bout people pay part of the bill? Not ideal but part way through the bill?





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  # 1305528 14-May-2015 22:41
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stocksp:
johnr:
50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. At what point am I able to terminate the contract on the basis of service not being provided?


Connection is up you have internet access? 6Mbp/s is well above regulated speed even though it's not ideal but the HFC nodes are getting upgraded and the work is part way thru now,


Sometimes you are such an apologist. Do you really consider this acceptable service when someone is paying for a 130 Mbps service?? Is this what Vodafone thinks? How bout people pay part of the bill? Not ideal but part way through the bill?


If someone was paying for a managed speed with an SLA then no but the Speed is up to 130Mbp/s as we know this speed will always not be obtained for many reasons,

Remember I am only the messenger and get regular updates from the team doing the upgrade work

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  # 1305529 14-May-2015 22:43
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Kodiack: Out of curiosity, what's considered "regulated speed"? I'm not terribly familiar with the term, so I hope that doesn't come off as snarky! Usually I've heard/read that people expect their ISPs to try to keep 70% or higher of advertised speed at all times, but that seems more like a general recommendation than advice that's set in stone.


32kbps per user over a 15 minute average

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  # 1305548 15-May-2015 05:45
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johnr:
stocksp:
johnr:
50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. At what point am I able to terminate the contract on the basis of service not being provided?


Connection is up you have internet access? 6Mbp/s is well above regulated speed even though it's not ideal but the HFC nodes are getting upgraded and the work is part way thru now,


Sometimes you are such an apologist. Do you really consider this acceptable service when someone is paying for a 130 Mbps service?? Is this what Vodafone thinks? How bout people pay part of the bill? Not ideal but part way through the bill?


If someone was paying for a managed speed with an SLA then no but the Speed is up to 130Mbp/s as we know this speed will always not be obtained for many reasons,

Remember I am only the messenger and get regular updates from the team doing the upgrade work


but if this is happening every night between 6pm and 10pm when you are at home trying to use the internet its really not acceptable service is it, especially if you are at work all day.

you can not tell me that from Vodafone's position this is ok service.

yes the service is up to 130/100mbps but having 1/15th of the maximum speed for big chunks of the day is BS. anyone can see that and if in vodafones eyes its ok, then i would the canceling my contract ASAP i wouldnt want to be with an ISP that thinks its ok to have 6mbps speeds for big chunks of the day when your home from work. if they try and sting you termination fees i would be taking the issue further. I would say you have pretty reasonable grounds for a claim.

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  # 1305562 15-May-2015 07:39
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maybe be a poor example but

what happenes if your water supply came in at a trickle during the evening peak period? enough so you could slowly fill a sink to do the dishes, but not enough to have a shower.

you still have water right? so its acceptable for it to only be a trickle.

50-75% of the advertised speed i could accept but not less than 10%. its shameful. especially considering its not a technology like xdsl that doesn't need to negotiate a speed with the cabinet which could vary due to distance/crosstalk etc.

 
 
 
 


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  # 1305592 15-May-2015 09:15
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50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. ...


Obviously cable performance varies widely with location.
I'm on a saturated cable connection in Wellington, and have had problems with severe on-peak speed dips for several months.
Last night my (100/10Mbps) connection was faster than 90Mbps at 9pm, for the first time this year.




Sideface


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  # 1305597 15-May-2015 09:26
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Sideface:
50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. ...


Obviously cable performance varies widely with location.
I'm on a saturated cable connection in Wellington, and have had problems with severe on-peak speed dips for several months.
Last night my (100/10Mbps) connection was faster than 90Mbps at 9pm, for the first time this year.


You must be connected to one of the HFC Nodes that very recently got upgraded

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  # 1305599 15-May-2015 09:27
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johnr:
Kodiack: Out of curiosity, what's considered "regulated speed"? I'm not terribly familiar with the term, so I hope that doesn't come off as snarky! Usually I've heard/read that people expect their ISPs to try to keep 70% or higher of advertised speed at all times, but that seems more like a general recommendation than advice that's set in stone.


32kbps per user over a 15 minute average


JohnR where is the legslative information regarding this?  Or is it just a document that 'people use' in the industry?  I have made mention of the commerce commission before and I think it is worthy of mention again.  They released the 'Guidelines for Broadband Suppliers'

W
ithin this document is the following key bits


Consumers considering buying a broadband service are likely to take into account representations about broadband speed and performance before deciding to purchase broadband. It is important that these representations are accurate and do not give a false or misleading impression about the quality of the service.



Advertised download or upload speeds should be realistic and consistently achievable by consumers. They should not reflect theoretically achievable or maximum speeds as it is unlikely that customers will be able to get these speeds regularly given factors such as the customer’s distance from the exchange, the number of people using the service and the quality of the customer’s wiring. Broadband suppliers should have a reasonable expectation of being able to provide services that they advertise. Representations that suppliers can provide speeds “up to” a theoretical maximum may breach the Fair Trading Act if that maximum speed is not realistically achievable by consumers.


The key words in this are 'regularly' and 'achievable'.  I guess the release of documents like this are to stop cowboys from overselling their bandwidth capabilities but advertising the same level of service as everyone else.  Its not something only affecting Vodafone now, but they have had a major headstart on everyone else in failing to provide the level of speed advertised 'regularly'. 

I am yet to see any supplier warn new subscribers of the realistically achievable speed they can regularly expect.
 




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  # 1305603 15-May-2015 09:31
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Sideface:
50n0f508: A month since these troubles began and still no improvement. Tonight is one of the worst; 6Mbps. ...


Obviously cable performance varies widely with location.
I'm on a saturated cable connection in Wellington, and have had problems with severe on-peak speed dips for several months.
Last night my (100/10Mbps) connection was faster than 90Mbps at 9pm, for the first time this year.


Do you think your node has been upgraded, or that the bittorrent bandits you share the node with were stuck in Wellington all night?








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  # 1305609 15-May-2015 09:40
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itxtme:

JohnR where is the legslative information regarding this?  Or is it just a document that 'people use' in the industry?  I have made mention of the commerce commission before and I think it is worthy of mention again.  They released the 'Guidelines for Broadband Suppliers'

W
ithin this document is the following key bits




Related:
http://www.wigleylaw.com/assets/pdfs/2007/commerce-commission-issues-new-guidelines-for-broa.pdf


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  # 1305611 15-May-2015 09:43
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Jase2985:
itxtme:

JohnR where is the legslative information regarding this?  Or is it just a document that 'people use' in the industry?  I have made mention of the commerce commission before and I think it is worthy of mention again.  They released the 'Guidelines for Broadband Suppliers'

W
ithin this document is the following key bits




Related:
http://www.wigleylaw.com/assets/pdfs/2007/commerce-commission-issues-new-guidelines-for-broa.pdf



That reads like a document written for OZ

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  # 1305614 15-May-2015 09:46
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so? its using Australia as an example, because we implemented almost the same legislation as they did.

and it still applies here

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  # 1305616 15-May-2015 09:46
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Was interesting to see Vodafone on the morning news and evening news with their terrible stats. Lets hope the upgrades proceed at speed!

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