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# 173674 1-Jun-2015 17:51
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anyone else, what's up?

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  # 1315644 1-Jun-2015 17:55
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try posting some more details, like location, what is slow, how you are testing, wired or wireless, modem stats.

your post is useless with out that info as the problem could be with in your own network.

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  # 1315666 1-Jun-2015 18:40
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More basic detail please, On my parents VDSL connection 45Mbp/s down and 10 Mbp/s up so no issues (they use about 500 - 600MB per month

Approx location?
How you are testing?
Where are you testing to?
Modem SYNC stats?

 
 
 
 


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  # 1315802 1-Jun-2015 22:25
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Where's PeterReader?

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  # 1315842 2-Jun-2015 07:44
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quickymart: Where's PeterReader?


Even he needs enough detail in the first post to stick his head up :-)

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  # 1315843 2-Jun-2015 07:45
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quickymart: Where's PeterReader?


he only comes out when people actually provide a little detail in their posts, he cant suggest stuff based on nothing :)

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  # 1315845 2-Jun-2015 07:47
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Jase2985:
quickymart: Where's PeterReader?


he only comes out when people actually provide a little detail in their posts, he cant suggest stuff based on nothing :)


I thought he has a crystal ball or could mind read

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  # 1315847 2-Jun-2015 07:49
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Since PeterReader is missing please answer the following.

PeterReader: Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




 
 
 
 


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  # 1315850 2-Jun-2015 07:54
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johnr:
Jase2985:
quickymart: Where's PeterReader?


he only comes out when people actually provide a little detail in their posts, he cant suggest stuff based on nothing :)


I thought he has a crystal ball or could mind read


Only VF employees get the crystal ball, not robots.

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  # 1315861 2-Jun-2015 08:31
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RunningMan:
johnr:
Jase2985:
quickymart: Where's PeterReader?


he only comes out when people actually provide a little detail in their posts, he cant suggest stuff based on nothing :)


I thought he has a crystal ball or could mind read


Only VF employees get the crystal ball, not robots.


Please don't perpetuate that myth. With each new employee I have to explain that they do not in fact get issued a crystal ball and that they will indeed need to ask the customers questions to find out what is wrong. It always leaves them vastly disappointed.




Please note: I have a professional bias towards Vodafone.

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  # 1315891 2-Jun-2015 09:17
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I switched to VF-adsl2 back in Feb, and it was great.
I signed up with Netflix and I loved it.
Now it is rubbish. 
Its perfectly fine right now, but later it will slow to a crawl. And after 3pm it's most definitely rubbish.
I've stopped using Netflix and have reverted to downloading.
The downloading (used to be at 1.4MB/s) now runs at 120KB/s at best.
The download now takes ages but once finished I can view without buffering (my internal network is gigabit wired).

Fibre is not available in my area, yet.
Based in Pukekohe. 

I suspect the increase in streaming traffic is a factor.
I also suspect this performance decrease would happen regardless of which ISP I was with.

:(




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  # 1315896 2-Jun-2015 09:21
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kiwifidget: I switched to VF-adsl2 back in Feb, and it was great.
I signed up with Netflix and I loved it.
Now it is rubbish. 
Its perfectly fine right now, but later it will slow to a crawl. And after 3pm it's most definitely rubbish.
I've stopped using Netflix and have reverted to downloading.
The downloading (used to be at 1.4MB/s) now runs at 120KB/s at best.
The download now takes ages but once finished I can view without buffering (my internal network is gigabit wired).

Fibre is not available in my area, yet.
Based in Pukekohe. 

I suspect the increase in streaming traffic is a factor.
I also suspect this performance decrease would happen regardless of which ISP I was with.

:(


Peak time slow down for xDSL should now be resolved if not then get examples peak and off-peak and tests only done over Ethernet and we can take a look

John

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  # 1315903 2-Jun-2015 09:33
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johnr: 

Peak time slow down for xDSL should now be resolved if not then get examples peak and off-peak and tests only done over Ethernet and we can take a look

John


Hi Johnr, do you want me to use Ookla for the testing, or something else?




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  # 1315912 2-Jun-2015 09:52
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kiwifidget:
johnr: 

Peak time slow down for xDSL should now be resolved if not then get examples peak and off-peak and tests only done over Ethernet and we can take a look

John


Hi Johnr, do you want me to use Ookla for the testing, or something else?


That is fine to Vodafone Auckland,

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  # 1315928 2-Jun-2015 10:08
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johnr:
kiwifidget:
johnr: 

Peak time slow down for xDSL should now be resolved if not then get examples peak and off-peak and tests only done over Ethernet and we can take a look

John


Hi Johnr, do you want me to use Ookla for the testing, or something else?


That is fine to Vodafone Auckland,

How do I specify the Vodafone Auckland bit, I've always just used whatever server it finds?




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  # 1315984 2-Jun-2015 10:38
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You can change server on the Web page

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