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4465 posts

Uber Geek
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# 173755 4-Jun-2015 20:26
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I moved to a shared plan for my new phone and my wife's iPhone last month. Took a few days but got there in the end. I was expecting a pro-rated data plan as my billing cycle has - since I moved to on-account in 2000 - rolled over on the 2nd of the month (minutes, texts, data, the lot).

I'm on the Red+ Essentials plan with 4.5GB of data, just right for my wife and myself. However upon checking the My Vodafone site from my phone on the 2nd (and 3rd) it did not show that my data had updated, in fact it just kept on rolling over.

Called just now and spoke to a man in the Philippines. While very polite he said it was either (a) my data had not renewed or (b) I had used all my data (the app says I've used around 3GB out of 4.5GB) - but he couldn't tell me which. He was also surprised I could access My Vodafone, as he said he couldn't.

He has temporarily applied 1GB of data to my account and said he was going to pass this to the "billing department" to look into (thank God he didn't want to transfer me, 15 minutes on hold at a very busy time was bad enough), but I'm worried my issue is going to get lost in the jungle.

Can someone from VF please have a look? Happy to PM my information to anyone who would like to see what is going on here; is the My Vodafone app correct, or no? When does my data renew?

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19282 posts

Uber Geek
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  # 1317614 4-Jun-2015 22:46
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I can take a look if you like

4465 posts

Uber Geek
+1 received by user: 1054

  # 1317643 5-Jun-2015 02:13
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Yes thanks John. Will send you the information.
Interestingly, my invoice came in overnight and it shows quite a lot of pro-rata charges, which I expected. I can't get into the My Vodafone app now.

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