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19 posts

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  # 1331613 25-Jun-2015 17:57
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cool,
what do i need to do to fix it?
whywould traffic coming back in to this ip address from the internet be routing via christchurch..
Has vodafone allocated me an ip address from a chirstchurcdh BRAS



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  # 1331614 25-Jun-2015 17:59
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johnr: I have not confirmed anything has changed so yes it will be the same, Issue seems to be with your connection and that is why I emailed you asking for a trace route to the host


Please refer to my first post.

 
 
 
 


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  # 1331615 25-Jun-2015 17:59
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tbbbb: cool,
what do i need to do to fix it?
whywould traffic coming back in to this ip address from the internet be routing via christchurch..
Has vodafone allocated me an ip address from a chirstchurcdh BRAS


We have spoken about this via DM and I emailed you on your email address but you gave me another email address so will email you again tomorrow for the INFO

:)



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  # 1331630 25-Jun-2015 18:15
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hi john,

I have already given you all of the information you need to find and fix the fault.

Not sure what else you would require

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  # 1331633 25-Jun-2015 18:19
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You need to sit quietly and wait for the very helpful, and may I say very professional, people to do whatever it is they do. If they need anything else they will ask you for it.

It is good to see you have dropped the attitude you arrived with. I was about to start taking bets on how long it would be before you got banned.




Location: Dunedin

 




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  # 1331634 25-Jun-2015 18:25
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thanks andrew,

what a helpful comment



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  # 1331642 25-Jun-2015 18:39
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hio77: For the record..

VF ADSL unlimited plan in auckland .. on a 118.92.0.0/16 ip..


Tracing route to 203.97.30.155 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms pfsense.lanrouter [10.3.57.1]
2 43 ms 6 ms 6 ms 118-92-7-254.dsl.dyn.ihug.co.nz [118.92.7.254]
3 8 ms 7 ms 7 ms be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-a
ddr.arpa [203.109.180.226]
4 7 ms 8 ms 7 ms be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-a
ddr.arpa [203.109.180.225]
5 7 ms 6 ms 6 ms 203.97.78.53
6 6 ms 6 ms 6 ms 203.97.30.155

Trace complete.

Had to make best guess with destination ip here.
Tracing route to 54.240.192.107 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms pfsense.lanrouter [10.3.57.1]
2 10 ms 21 ms 13 ms 118-92-7-254.dsl.dyn.ihug.co.nz [118.92.7.254]
3 8 ms 7 ms 14 ms be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.226]
4 8 ms 7 ms 7 ms be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.225]
5 31 ms 31 ms 31 ms 10.123.80.58
6 32 ms 32 ms 58 ms as16509.nsw.ix.asn.au [218.100.52.9]
7 32 ms 47 ms 35 ms 54.240.192.71
8 32 ms 32 ms 32 ms 54.240.192.107

Trace complete.

Tracing route to 203.99.67.67 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms pfsense.lanrouter [10.3.57.1]
2 7 ms 6 ms 6 ms 118-92-7-254.dsl.dyn.ihug.co.nz [118.92.7.254]
3 7 ms 9 ms 6 ms be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.226]
4 7 ms 6 ms 10 ms be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa [203.109.180.225]
5 * 11 ms 11 ms 203.97.78.53
6 23 ms 6 ms 6 ms lnk-degussa.atm12-3-129.u12.brh.telstraclear.net[203.98.23.238]
7 7 ms 7 ms 7 ms 203.99.66.10
8 8 ms 8 ms 7 ms 203.99.67.67

Trace complete.


Certainly looks to be just related to your connection.


Cheers

i will reboot the router to get a new ip.

it will be interesting to find out from vodafone what the root cause is

 
 
 
 


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  # 1331654 25-Jun-2015 19:05
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why dont you just wait and see what happens from the work John and his merry band of men and women sort out?



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# 1331656 25-Jun-2015 19:09
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thanks,
rebooting the router has made no difference.
Waiting for vodafone is all i can do,
Hopefully they don't ask me for more information i've already provided

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  # 1331657 25-Jun-2015 19:12
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and if they do, you will just shake your head quietly to yourself and then politely provide it again

sometimes things take a little time and can be a little frustrating but the right people know your issue and its being looked at.

'That VDSL Cat'
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  # 1331659 25-Jun-2015 19:15
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Rebooting wont if it is what it appears to be..

The trick to getting that resolved would be, firstly mention something isnt right. - Clearly you have done this step already.

Secondly, provide any requested information - Clearly you have done this already.

Lastly, Sit and wait. Network changes dont happen instantly. - This appears to be the stage your up to.


Be glad JohnR is supporting you here, he could have left you out cold having to deal with calling up vodafone to get  this ball rolling.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




19 posts

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  # 1331660 25-Jun-2015 19:18
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thanks,
I am greatful for johnr and the service he is providing.
hopefully he can get the issue through to the right person at vodafone

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  # 1331696 25-Jun-2015 20:14
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@tbbbb We have got to the bottom of the issue now and we need a response from Core design to migrate your traffic from Chch back to Auckland

Thanks



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  # 1332168 26-Jun-2015 15:18
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any update

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  # 1332170 26-Jun-2015 15:22
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tbbbb: any update


This is not a 2 second change please leave it with us, It needs to go thru design as advised above

You have not lost service and your internet connection is working as it should so it's not going to be a knee jerk reaction to change anything

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