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  Reply # 1332202 26-Jun-2015 15:52
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tbbbb: any update


Jase2985: sometimes things take a little time and can be a little frustrating but the right people know your issue and its being looked at.


Just sit back and wait, they will let you know when its been fixed.



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  Reply # 1332258 26-Jun-2015 16:40
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Cheers

 
 
 
 




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  Reply # 1333784 29-Jun-2015 22:48
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bump

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  Reply # 1333792 29-Jun-2015 23:44
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As has been said before - I'm sure John will update you when there is an update to be provided.

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  Reply # 1333796 30-Jun-2015 00:56
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Hopefully Vodafone aren't actually re-designing their core network here... it simply looks like during provisioning, customer has been mapped to the wrong handover. undecided

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  Reply # 1333806 30-Jun-2015 06:26
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yitz: Hopefully Vodafone aren't actually re-designing their core network here... it simply looks like during provisioning, customer has been mapped to the wrong handover. undecided


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  Reply # 1333808 30-Jun-2015 06:33
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tbbbb: bump


i know you want a resolution, but you issue probably isnt a high priority, people that are paying for connections and cant connect at all probably take a little bit more of a priority over you.

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  Reply # 1333812 30-Jun-2015 06:48
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tbbbb: bump


No need to bump the thread, As advised bottom of page2 it's with the design team they know why the traffic is going via ChCh and the way to correct it, Now it needs to follow the correct process, It's not a fault so it's handled different and yes will take longer


Thanks



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  Reply # 1333983 30-Jun-2015 11:03
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How long am i expected to wait for this to happen?


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  Reply # 1333997 30-Jun-2015 11:09
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Well if you aren't content on waiting, then go get employed by VF, then do it yourself while at work.   :)




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  Reply # 1334003 30-Jun-2015 11:13
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tbbbb: How long am i expected to wait for this to happen?



Planned work / changes go into a list of things to be done in order (your change is on this list) Faults are worked on with much higer priority and don't require change request

If this was changed under fault and went pear shaped then you would be starting another thread that you don't have an internet connection,

It's not just your connection that is going to be migrated to improve the routing

John

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  Reply # 1334011 30-Jun-2015 11:18
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johnr:
tbbbb: How long am i expected to wait for this to happen?



Planned work / changes go into a list of things to be done in order (your change is on this list) Faults are worked on with much higer priority and don't require change request

If this was changed under fault and went pear shaped then you would be starting another thread that you don't have an internet connection,

It's not just your connection that is going to be migrated to improve the routing

John


The English or Marketing version of this would be something like, "It won't happen over night but it will happen!" 
I personally would not be expecting anything immediate and probably not something that would meet your definition of soon.
These are just my guesses based on some experience with this type of change request.




Please note: I have a professional bias towards Vodafone.

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Reply # 1334012 30-Jun-2015 11:19
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Jaxar:
johnr:
tbbbb: How long am i expected to wait for this to happen?



Planned work / changes go into a list of things to be done in order (your change is on this list) Faults are worked on with much higer priority and don't require change request

If this was changed under fault and went pear shaped then you would be starting another thread that you don't have an internet connection,

It's not just your connection that is going to be migrated to improve the routing

John


The English or Marketing version of this would be something like, "It won't happen over night but it will happen!" 
I personally would not be expecting anything immediate and probably not something that would meet your definition of soon.
These are just my guesses based on some experience with this type of change request.


Thank you and you are correct and it's quite a change going in as well



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  Reply # 1335549 2-Jul-2015 10:06
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Thanks,
It is nice to know this is not a fault and that your network is designed to operate this way.
Given that that you cannot provide any reasonable expectation on when this would be resolved, Would i have reasonable grounds to get out of the 12 month contract i just resigned with your company?

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  Reply # 1335559 2-Jul-2015 10:18
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tbbbb: Thanks,
It is nice to know this is not a fault and that your network is designed to operate this way.
Given that that you cannot provide any reasonable expectation on when this would be resolved, Would i have reasonable grounds to get out of the 12 month contract i just resigned with your company?


Is your internet connection working? Yes I would say ' no ' as you are on a consumer grade internet connection best effort and as I have advised a CR is in the system to move all impacted connections to a new HOL you just need to hold tight and wait for the migration (not just your connection will be migrated)

The routing has very very little impact to your actual internet connection 99% of users would not even know or care

John

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