Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


  Reply # 1333745 29-Jun-2015 22:03 Send private message

Call hold times are right down across the board, Was speaking to the director of service this evening and more staff coming online in Auckland and Chch for FAB tech next week, They are just about to finish training

ajw

1306 posts

Uber Geek
+1 received by user: 99


  Reply # 1333764 29-Jun-2015 22:04 Send private message

johnr:
ajw: I have signed up to emailed invoices in my profile but no email arrives to inform me a bill has arrived and for the second month in a row they have cocked up the billing figure. Vodafone is getting worse.



Have you called and spoken about this? DM some details and I can get it checked out


Have just sorted this out with a philipino operator.

 

 



19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


  Reply # 1333765 29-Jun-2015 22:06 Send private message

ajw:
johnr:
ajw: I have signed up to emailed invoices in my profile but no email arrives to inform me a bill has arrived and for the second month in a row they have cocked up the billing figure. Vodafone is getting worse.



Have you called and spoken about this? DM some details and I can get it checked out


Have just sorted this out with a philipino operator.


Have you called or not?

Lets clear one thing up not all staff are based overseas! I had to call last week for a move and it was handled very well and this staff member was based overseas

ajw

1306 posts

Uber Geek
+1 received by user: 99


  Reply # 1333768 29-Jun-2015 22:11 Send private message

johnr:
ajw:
johnr:
ajw: I have signed up to emailed invoices in my profile but no email arrives to inform me a bill has arrived and for the second month in a row they have cocked up the billing figure. Vodafone is getting worse.



Have you called and spoken about this? DM some details and I can get it checked out


Have just sorted this out with a philipino operator.


Have you called or not?

Lets clear one thing up not all staff are based overseas! I had to call last week for a move and it was handled very well and this staff member was based overseas


As I said was sorted out with the overseas operator 30 minutes ago.

19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


  Reply # 1333769 29-Jun-2015 22:12 Send private message

ajw:
johnr:
ajw:
johnr:
ajw: I have signed up to emailed invoices in my profile but no email arrives to inform me a bill has arrived and for the second month in a row they have cocked up the billing figure. Vodafone is getting worse.



Have you called and spoken about this? DM some details and I can get it checked out


Have just sorted this out with a philipino operator.


Have you called or not?

Lets clear one thing up not all staff are based overseas! I had to call last week for a move and it was handled very well and this staff member was based overseas


As I said was sorted out with the overseas operator 30 minutes ago.


You did not mention 30 minutes ago, Some of the DM's I get online can be very interesting as well and very difficult to make heads or tails of them

437 posts

Ultimate Geek
+1 received by user: 79


  Reply # 1333795 30-Jun-2015 00:08 2 people support this post Send private message

nate:
johnr: If your bill was $600 it would not then be 21%


It be fixed is what has been perplexed.  Surely it should be % based?


It's not just covering costs. It's a disincentive (penalty) for paying late. Nothing wrong with it IMO. You get at least a fortnight to pay the bill after all.

6364 posts

Uber Geek
+1 received by user: 1995

Subscriber

  Reply # 1333809 30-Jun-2015 06:37 One person supports this post Send private message

MaxLV:
nate:
johnr: If your bill was $600 it would not then be 21%


It be fixed is what has been perplexed.  Surely it should be % based?


It's not just covering costs. It's a disincentive (penalty) for paying late. Nothing wrong with it IMO. You get at least a fortnight to pay the bill after all.


nothing wrong but against the law. needs to only cover the cost of the service

you have to do the whole prompt payment discount to be able to charge more (the normal value) if you pay late

2270 posts

Uber Geek
+1 received by user: 440

Trusted
Subscriber

  Reply # 1333818 30-Jun-2015 07:12 Send private message

It comes down to paying your bill on time.
If you have a bill then pay it, if you can't pay it on time ring the company and talk to them otherwise if you keep doing it then maybe you should not have the service.

I don't really think under $20 is that much for a fee, after all you have to put systems in place, have staff look after them etc. Would suck however if you bill was only $40 a month and you get hit with it.

If it was me I would have made it 10% of bill or $15 whichever is the largest out of the 2.











Departed
9869 posts

Uber Geek
+1 received by user: 4139

Trusted
Subscriber

  Reply # 1333819 30-Jun-2015 07:17 One person supports this post Send private message

mrtoken: It comes down to paying your bill on time.
If you have a bill then pay it, if you can't pay it on time ring the company and talk to them otherwise if you keep doing it then maybe you should not have the service.

I don't really think under $20 is that much for a fee, after all you have to put systems in place, have staff look after them etc. Would suck however if you bill was only $40 a month and you get hit with it.

If it was me I would have made it 10% of bill or $15 whichever is the largest out of the 2.












My professional experience shows a large percentage of our society cannot pay a bill with in two weeks and $20 is a hit on the food etc budget.




Mike
IT Management Consultant, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning,
We will remember them.

 

 


2270 posts

Uber Geek
+1 received by user: 440

Trusted
Subscriber

  Reply # 1333822 30-Jun-2015 07:35 Send private message

MikeB4:
mrtoken: It comes down to paying your bill on time.
If you have a bill then pay it, if you can't pay it on time ring the company and talk to them otherwise if you keep doing it then maybe you should not have the service.

I don't really think under $20 is that much for a fee, after all you have to put systems in place, have staff look after them etc. Would suck however if you bill was only $40 a month and you get hit with it.

If it was me I would have made it 10% of bill or $15 whichever is the largest out of the 2.




My professional experience shows a large percentage of our society cannot pay a bill with in two weeks and $20 is a hit on the food etc budget.

It is sad it has got to that point, I know I use to be the same and got sick of it.
I guess it comes down to what people judge as important, paying for the services/bills or Putting things on credit (hp, credit cards etc) and booking up more debt.





Departed
9869 posts

Uber Geek
+1 received by user: 4139

Trusted
Subscriber

  Reply # 1333856 30-Jun-2015 08:42 Send private message

mrtoken:
MikeB4:
mrtoken: It comes down to paying your bill on time.
If you have a bill then pay it, if you can't pay it on time ring the company and talk to them otherwise if you keep doing it then maybe you should not have the service.

I don't really think under $20 is that much for a fee, after all you have to put systems in place, have staff look after them etc. Would suck however if you bill was only $40 a month and you get hit with it.

If it was me I would have made it 10% of bill or $15 whichever is the largest out of the 2.




My professional experience shows a large percentage of our society cannot pay a bill with in two weeks and $20 is a hit on the food etc budget.

It is sad it has got to that point, I know I use to be the same and got sick of it.
I guess it comes down to what people judge as important, paying for the services/bills or Putting things on credit (hp, credit cards etc) and booking up more debt.






You will be surprised at the percentage that do not have HP's, the sad thing is though because many do not have the cash in the bank to replace the couch etc even buying second hand,
the only alternative is usually  HP.
Organisations like VF could go down the positive path like offering early payment discount like many of the power companies. Its an incentive to drip feed through AP an average amount.




Mike
IT Management Consultant, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning,
We will remember them.

 

 


768 posts

Ultimate Geek
+1 received by user: 520

Trusted

  Reply # 1333891 30-Jun-2015 09:27 Send private message

MikeB4: 


Organisations like VF could go down the positive path like offering early payment discount like many of the power companies. Its an incentive to drip feed through AP an average amount.


But a prompt payment discount is just a another word for someone having late fees.

Lets say both your power and Vodafone bill is due on the 1st and prompt payment discount from power is $17.50

Vodafone Example.

Bill = $100 if you pay by your billing date 
Bill after the 1st $117.50 ($17.5 late fee)

Power Company 

Bill if paid by the 1st = $100 (Includes Prompt Payment Discount)
Bill if paid after the 1st = $117.50 (No Late fee applied)

f

Departed
9869 posts

Uber Geek
+1 received by user: 4139

Trusted
Subscriber

  Reply # 1333897 30-Jun-2015 09:32 Send private message

Andib:
MikeB4: 


Organisations like VF could go down the positive path like offering early payment discount like many of the power companies. Its an incentive to drip feed through AP an average amount.


But a prompt payment discount is just a another word for someone having late fees.

Lets say both your power and Vodafone bill is due on the 1st and prompt payment discount from power is $17.50

Vodafone Example.

Bill = $100 if you pay by your billing date 
Bill after the 1st $117.50 ($17.5 late fee)

Power Company 

Bill if paid by the 1st = $100 (Includes Prompt Payment Discount)
Bill if paid after the 1st = $117.50 (No Late fee applied)

f


Power Co's dont add % to the cost of product used they apply a time bombed discount there is a difference, a positive difference and good marketing




Mike
IT Management Consultant, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 

 

 

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning,
We will remember them.

 

 


768 posts

Ultimate Geek
+1 received by user: 520

Trusted

  Reply # 1333915 30-Jun-2015 10:01 Send private message

MikeB4: 

Power Co's dont add % to the cost of product used they apply a time bombed discount there is a difference, a positive difference and good marketing



But they do, Take Engery Online for an example. Prompt Payment discount of 20%, That's an additional 20% charge if you don't pay by the date stated. So if you pay late you get a 20% late payment charge. It's just worded differently to make it sound better

119 posts

Master Geek
+1 received by user: 10


  Reply # 1333940 30-Jun-2015 10:32 Send private message

Vodafone are allgood, I was overseas and couldn't pay my bill on time and when I arrived and paid they waived it off. Just give them a call if you receive it and they'll help you out.

1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54


Accelerate 2017 to focus on navigating disruption with a design thinking mindset
Posted 10-May-2017 18:49


James Pascoe Group switches to Rimini Street for support of SAP aplications
Posted 10-May-2017 18:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.