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3539 posts

Uber Geek
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  Reply # 103661 8-Jan-2008 20:44
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modcar: Be careful. I got my number put on customer link, and get a tempory replacement number.  Telecom asured me I would not loose ADSL, however, they were wrong.

This work was ment to be completed at 7pm last night, however, someone "forgot about it" so it didn't get done till i phoned 3 times, 2pm today.

Yes, the same thing happened to me, although this was a few months back before the advent of Naked DSL.

From my experience it is inevitable that you will lose broadband for a short time during the transition.  Best idea is to have your Mobile Data Card handy, or make do with dial-up as you have done.  At least your phone calls are taken care of in the meantime by Customer Link.

No doubt Telecom will get the process much more seamless in the months to come, but it's early days yet, and hoping for a no-break transition is being a little too optimistic IMO.

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Master Geek


  Reply # 103663 8-Jan-2008 20:49
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The thing I don't get with telecom is they own AATP in aussie and can do this NDSL seamlessly there, why can they not do it here, the aussie systems isn't much more different from here.
In OZ they Disconnect your phone service and 3 minutes later your NDSL is connected, but it still takse up to 5 days to port the landline number.

 
 
 
 


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Ultimate Geek
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  Reply # 103664 8-Jan-2008 20:49
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modcar: Be careful. I got my number put on customer link, and get a tempory...

You're better off than I am. Telecom decided to pack a sad and broke my landline and ADSL.
Xnet have been great, doing all they can to get things back up and running.
Anything to keep their $40~ a month for a dial tone I suppose.Innocent
Currently at a friends house for my internet fix.

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  Reply # 103666 8-Jan-2008 20:55
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I'm a bit confused over the custom link situation when i want to keep my existing phone number and port it to my existing VFX service when i signup for Fusion as everything will be disconnected here until the NDSL comes on.

I rang up yesterday to signup for fusion and keep my existing telecom phone number after reading this forum :-)
WXC sales team said to do that I had to ring Telecom and Custom Link my existing telecom number first.
So, ok I did that and telecom said - Why do you want to do that for as if we custom link then your phone line and the broadband on it will be disconnected straight away.
So I rang back the Sales team at WXC to confirm that this was what they wanted me to do to change over.
Yes they said if you want to keep your existing number..
But then I told them how my line would be disconnected and with no phone line my broadband also gets disconnected :-(
So they suggested I custom link the existing Number and get a temporary number which will keep my broadband going until the NDSL comes up in 6 to 10 days time.
Ok, so I go back to telecom tonight and they say, Hmm thats a strange situation but yes we can do that and your broadband connection will keep running and not disconnect when the custom link goes on and there will be an outage of 4 hrs for custom link plus 2 hrs for the temp number,
but If we do that its $49.95 for the temporary number plus the porting fee plus the monthly line rental until you tell us to disconnect everything once the NDSL is on ?

Ok, so I'm thinking there must be a better way than this and after talking to the lady at telecom, we worked out the best way to do it was this which hopefully will work.

1 ) Apply for the WXC Fusion using my existing VFX telephone number.
2 ) When the NDSL comes up in 6 to 10 days time my existing telecom line will disconnect and my existing VFX number will be on the line with fusion.
3 ) Then ring telecom straight away and get my old telecom number custom linked and transfer it to the VFX line as they don't take that number off my billing untill i actually ring and tell them I am disconnecting..

This way they say everything will stay working apart from the 6 hr outage when NDSL goes on and my old number will take 4 days to switch after that and everything won't disconnect when I custom link as that number won't be online by that time anyway.

She also said that as NDSL was new they didn't really have any procedures fixed in place to help people change easily as yet which is understandable..
She also said that she thought it was up to me to ring telecom and disconnect my existing services after the NDSL goes on or I would keep getting charged for it..

How is everyone else doing it in the situation where you want to keep your existing telecom number when your switch to Fusion ?

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  Reply # 103671 8-Jan-2008 21:09
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Just to be a total pedant here...

The service is called CUSTOMER LINK (not Custom Link) as per this web page:

http://www.telecom.co.nz/content/0,8748,24317-202108,00.html

cafeg: Ok, so I'm thinking there must be a better way than this and after talking to the lady at telecom, we worked out the best way to do it was this which hopefully will work.

1 ) Apply for the WXC Fusion using my existing VFX telephone number.
2 ) When the NDSL comes up in 6 to 10 days time my existing telecom line will disconnect and my existing VFX number will be on the line with fusion.

No doubt others including Maverick will have something to say about this suggestion, but I will get in first and say that IMO it cannot possibly work because your VFX number does not relate to a physical Telecom line and hence there is no way it can be provisioned for Xnet Fusion.

The lady at Telecom is probably not aware of the fact that VFX numbers are virtual (in that they relate to a VoIP connection) rather than physical (i.e. relating directly to a Telecom line).

cafeg: 3 ) Then ring telecom straight away and get my old telecom number custom linked and transfer it to the VFX line as they don't take that number off my billing untill i actually ring and tell them I am disconnecting..

AFAIK, if you follow this suggestion, you will risk losing your existing landline number back into the pool of unallocated Telecom numbers.  At this point, the number no longer belongs to you and you will be unable to port it.

That's my understanding of the present situation and for this reason, WxC have suggested that people wishing to port their landline number to Xnet Fusion go through the "Customer Link" process as the very first step.  It will be much safer that way and retention of your landline number is guaranteed.

In my experience, Telecom are very quick at actioning Customer Link requests, and they will only charge you for the period you are actually using the service i.e. if you use it for 7 days during the NDSL changeover process, it will only cost you $5.25.  Very cheap insurance IMO.

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Ultimate Geek
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  Reply # 103674 8-Jan-2008 21:20
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ahh, ok.. as I said she wasn't sure herself.

which brings me to he question, if I customer link my existing line does everything get disconnected straight away ?

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  Reply # 103676 8-Jan-2008 21:23
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cafeg: which brings me to he question, if I customer link my existing line does everything get disconnected straight away ?

Yes it does unless you use that option of the "Dummy Number" as mentioned in Xnet's post yesterday:

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=18338

I have not tried this option myself, but I wouldn't be surprised if there is still a short outage, although hopefully not as long as the full NDSL transition.

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Ultimate Geek
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  Reply # 103682 8-Jan-2008 21:37
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Thanks for that..

So why can't I use my existing VFX Number as the dummy number and get all calls going to the number to be customer linked transfered to the existing VFX Number then do the customer link and order NDSL..
After all the existing VFX number is a callable and working NZ number even though it is virtual as you say ?

(after reading that ihug line-link post in the other forum I thought this might be possible. )

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  Reply # 103692 8-Jan-2008 21:56
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cafeg: ...So why can't I use my existing VFX Number as the dummy number...

I can't say for sure, not having tried it, but I suspect you will find that Telecom require a valid landline number (within their NAD allocation) to be used rather than a VFX number which is within WxC's allocation.
cafeg: and get all calls going to the number to be customer linked transfered to?the existing VFX Number...
Yep, I'm with you on this part. That's exactly what I did and it worked fine.
Keep in mind that there are two parts to this process:

1) Switching your existing landline (with ADSL) to a new "Dummy Number".

2) Customer Linking your old landline number to any number you choose (I would recommend using your VFX number seeing as you already have it up and running).

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Master Geek


  Reply # 103694 8-Jan-2008 22:02
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As far as i know about Telecom numbers, you can port your old landline numer over to your VFX at a later stage.
Once your number has been disconnected from the telecom network it is decommissioned for up to 5 years, after this time they wuill put it back up for connection.
My landlaine number I have now was out of service for 7 years before I got it, apparently they do this so that the number will dissappear from other peoples phone books ect.
But yeah it can always be ported sometime after NDSL is connected.

Nate wants an iphone
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  Reply # 103695 8-Jan-2008 22:06
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starspangle: As far as i know about Telecom numbers, you can port your old landline numer over to your VFX at a later stage.


Porting must occur off an active service, whether it be a landline or Customerlink. Once you release your number and go to another provider, that provider will allocate you a number from one of the ranges that they have assigned for new connections.




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  Reply # 103697 8-Jan-2008 22:08
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cokemaster: Porting must occur off an active service, whether it be a landline or Customerlink.

Thanks for confirming that CM. I always understood that was the case, and it's nice to hear it directly from someone "in the know".

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  Reply # 103699 8-Jan-2008 22:29
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If thats the case then xNet staff need to stop telling customers that their landline number can be ported at a later stage.
But I do know for a fact the once a telecom number is disconnected it's decommissioned for a few years before being put back into service.
xNet staff working is

If you wish to port your landline number over at a later stage to your VFX there will be a once off charge for this and you can port it at any time.

Thats what i was told by the girl at xNet who signed me up for NDSL yesterday afternoon because I told her I won't be porting the number.

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  Reply # 103700 8-Jan-2008 22:39
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What they are encouraging is that if you want the number.
1. Change your active phone number to a customerlink
2. Set up your POTS line with Telecom with a temporary number.
3. Sign up Naked DSL + VFX. Start porting request for old number (now customerlink'ed)
4. When NakedDSL goes live for you, your temporary number + connection will be disabled.
5. When VFX ports your number across, your customerlink'ed old number will be transferred.

If you don't want your old number then:
1. Sign up for Naked DSL.
2. Enjoy.

Telephone numbers are strange things, while it is true that they can sit there for years, it is also true that they can be picked up relatively sooner. I know that when I got my private line provisioned here, for about 2 months I got consistant calls for someone who I didn't know (it is a very easy enough to remember) so if you 'release' it, you risk not being able to pick it up again.




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  Reply # 103701 8-Jan-2008 22:53
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cokemaster: What they are encouraging is that if you want the number.
1. Change your active phone number to a customerlink
2. Set up your POTS line with Telecom with a temporary number.
3. Sign up Naked DSL + VFX. Start porting request for old number (now customerlink'ed)
4. When NakedDSL goes live for you, your temporary number + connection will be disabled.
5. When VFX ports your number across, your customerlink'ed old number will be transferred.

If you don't want your old number then:
1. Sign up for Naked DSL.
2. Enjoy.

That's a good concise summary, thanks for clearing up the sequence of events Smile

cokemaster: Telephone numbers are strange things, while it is true that they can sit there for years, it is also true that they can be picked up relatively sooner. I know that when I got my private line provisioned here, for about 2 months I got consistant calls for someone who I didn't know (it is a very easy enough to remember) so if you 'release' it, you risk not being able to pick it up again.

Yes, the same thing has happened to me with at least 3 different phone numbers at different properties.

Generally, I have found that phone numbers are recycled quite quickly, often within just a few weeks.  The only exception to this was with a number which had been used by a company who went bust.  Because that number was the next in the sequence from our number, I asked Telecom if we could have it re-assigned.  No, they said, because the account had not been paid.  Consequently, this number was unable to be used for several years.

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