Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Vodafone New Zealand › [WXC/VFX] WxC Naked DSL offering --- Xnet Fusion
View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23
67 posts

Master Geek
+1 received by user: 2


  Reply # 103911 9-Jan-2008 22:56
Send private message

all they did was put my current phone number on to customer link and give me a tempory number.  The worst thing is, telecom asured me adsl would transfer to the new phone number, and i would not loose my internet



3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 104157 11-Jan-2008 09:06
Send private message

kfella2000: Just wondering if you could clarify one more thing for me Phil. On fusion FAQs it says that we are entitled to one free listing in white pages and that if we dont want this to ring 0800123456. I rang this as I dont want my phone number in the white pages. The man I spoke to said that if we do want a listing that we have to apply for it and that it wont be put in the white pages unless I apply. So could you please clarify which is the correct of the two. Thanks



Sorry for the delay in this, we have just refinded the process based on a couple of comments here.

When you sign up from now on,  part of the Voice Verification process will be to info you of the Whitepages Listings

For a New VFX Line

Would you like to have your new VFX phone number as your primary listed number in the White Pages?  Would you like it as a 2nd phone number? There is a charge for having more than 1 listing, you can arrange this with the Yellow Pages Group directly on 0800 803 803.



For Ported Number

Are you aware that your current listing will remain the same for White Page directories? If they want to change (i.e. have it listed if it isn’t already, or cancel listing) this, they can call Yellow Pages Group directly on 0800 803 803


This is in effect as of now so should cover the 2 scenarios




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 
 
 
 


1544 posts

Uber Geek
+1 received by user: 47

Trusted
Subscriber

  Reply # 104178 11-Jan-2008 11:21
Send private message

Well my ongoing saga with ihug continues. Two days in a row now I have called them to speak with the business team to arrange for a customer link. Both times I have been told I would be called back. Both times no one has.

I decided that they were not interested in helping out so I filled out the online telecom form to switch to them so I could then customer link. I did this on Wednesday morning, to be contacted within 24 hours. Guess what, no one contacted me. I had to ring Telecom this morning and do it manually and after struggling with their voice recognition software for a few minutes finally got it sorted. Won't be done until next week and it is going to cost me $49 for a Telecom joining feeYell

3539 posts

Uber Geek
+1 received by user: 125

Trusted

  Reply # 104179 11-Jan-2008 11:26
Send private message

marmel: ...it is going to cost me $49 for a Telecom joining feeYell

That sucks Money mouth

Telecom told me the same thing when I enquired about bringing my Home Phone Line back from TelstraClear.  I couldn't believe it!  Given that the line is still connected in your case, which other Telco charges you a "Joining Fee" to bring your business to them?  This is unbelievably bad PR on Telecom's part Yell

58 posts

Master Geek


  Reply # 104181 11-Jan-2008 11:27
Send private message

Did you try caslling the business support group ?
I know what ihug is like I use to work there and it was standard practice that the business team only dealt with business matters, but if you got the right person in the business team they would deal with it.
I just find it strange that ihug don't do this customer link for residential customers, but then again it could have something to do with telecom and an agreement with ihug, thats usually the case with ihug.

21987 posts

Uber Geek
+1 received by user: 4647

Trusted
Subscriber

  Reply # 104184 11-Jan-2008 11:31
Send private message

grant_k:
marmel: ...it is going to cost me $49 for a Telecom joining feeYell

That sucks Money mouth

Telecom told me the same thing when I enquired about bringing my Home Phone Line back from TelstraClear. I couldn't believe it! Given that the line is still connected in your case, which other Telco charges you a "Joining Fee" to bring your business to them? This is unbelievably bad PR on Telecom's part Yell


To make it worse, its $49 even if you want to change the name on a telecom account to someone else, I was going to take over a friends telecom account, till they wanted $49 so we just changed it to another provider for free. Its like telecom dont want new customers or something.

Has anyone sucessfully added customerlink without issues with their adsl service yet?




Richard rich.ms

1544 posts

Uber Geek
+1 received by user: 47

Trusted
Subscriber

  Reply # 104185 11-Jan-2008 11:32
Send private message

I dealt with the residential and business teams at Ihug, no one could help. In fact the first guy I spoke to in residential didn't even know what ndsl was.

The rejoining fee at Telecom sucks but as I am going to cancel the service shortly anyway and switch to ndsl I figure I owe them something for their five minute effort punching a few keys on the keyboard.

493 posts

Ultimate Geek
+1 received by user: 9


  Reply # 104235 11-Jan-2008 14:23
Send private message

maverick:
kfella2000: Just wondering if you could clarify one more thing for me Phil. On fusion FAQs it says that we are entitled to one free listing in white pages and that if we dont want this to ring 0800123456. I rang this as I dont want my phone number in the white pages. The man I spoke to said that if we do want a listing that we have to apply for it and that it wont be put in the white pages unless I apply. So could you please clarify which is the correct of the two. Thanks



Sorry for the delay in this, we have just refinded the process based on a couple of comments here.

When you sign up from now on, part of the Voice Verification process will be to info you of the Whitepages Listings

For a New VFX Line

Would you like to have your new VFX phone number as your primary listed number in the White Pages? Would you like it as a 2n phone number? There is a charge for having more than 1 listing, you can arrange this with the Yellow Pages Group directly on 0800 803 803.

Thanks for that Phil. By the sounds of it because I was not asked if I wanted a listing that my number wont be published. Much appreciated Laughing

58 posts

Master Geek


  Reply # 104241 11-Jan-2008 14:55
Send private message

My cut over for NDSL is today some time according to xNet, has anyone experienced the who 6 hr outage, or have most people experienced way less than that ?
I'm just wondering becuase it's like 3pm now, 6 hr outage sounds like it either won't come back on til really late tonight or maybe won't be done till tomorrow

493 posts

Ultimate Geek
+1 received by user: 9


  Reply # 104242 11-Jan-2008 14:59
Send private message

My outage was only 20 - 25 minutes

58 posts

Master Geek


  Reply # 104243 11-Jan-2008 15:03
Send private message

Did you know it had been done, like were you online when it was all disconnected and cut over?
I just wish they would hurry up and do it already haha, I don't want to start doing things online that I need to do and then suddenly have no connection in the moddle of it all.

493 posts

Ultimate Geek
+1 received by user: 9


  Reply # 104244 11-Jan-2008 15:12
Send private message

I only knew it was being done by checking my POTS phone service and found I had no dial tone anymore and then I checked my internet conection and found it out but was restored as I said about 20 odd minutes later

58 posts

Master Geek


  Reply # 104245 11-Jan-2008 15:32
Send private message

Oh ok, well both of mine are still working at the moment so I guess I'll have to pray the hurry up and cut it over

165 posts

Master Geek


  Reply # 104948 15-Jan-2008 12:08
Send private message

Can anyone point me in the direction of a link to see what local calling areas consist of?

Will it be 5c/min from Pukekohe to Auckland?  It is a toll call with Telecom, but not with Telstra on their Big Back Yard plan.

Cheers

Woody

3539 posts

Uber Geek
+1 received by user: 125

Trusted

  Reply # 104953 15-Jan-2008 12:22
Send private message

woody99: Can anyone point me in the direction of a link to see what local calling areas consist of?

Will it be 5c/min from Pukekohe to Auckland?  It is a toll call with Telecom...

WxC's Local Calling Areas are exactly the same as Telecom i.e. it will be a Toll Call from Pukekohe to Auckland.

An alternative is to sign up to VFX using a billing address in the Auckland Local Calling Area, and then move your VoIP equipment to Pukekohe Smile

1 | ... | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19

Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58

2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35

Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35

Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19

HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12

Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09

Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07

Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03

New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59

Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05

DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51

RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50

Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48

Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.