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modcar
73 posts

Master Geek


  #103911 9-Jan-2008 22:56
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all they did was put my current phone number on to customer link and give me a tempory number.  The worst thing is, telecom asured me adsl would transfer to the new phone number, and i would not loose my internet

maverick

3594 posts

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WorldxChange

  #104157 11-Jan-2008 09:06
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kfella2000: Just wondering if you could clarify one more thing for me Phil. On fusion FAQs it says that we are entitled to one free listing in white pages and that if we dont want this to ring 0800123456. I rang this as I dont want my phone number in the white pages. The man I spoke to said that if we do want a listing that we have to apply for it and that it wont be put in the white pages unless I apply. So could you please clarify which is the correct of the two. Thanks



Sorry for the delay in this, we have just refinded the process based on a couple of comments here.

When you sign up from now on,  part of the Voice Verification process will be to info you of the Whitepages Listings

For a New VFX Line

Would you like to have your new VFX phone number as your primary listed number in the White Pages?  Would you like it as a 2nd phone number? There is a charge for having more than 1 listing, you can arrange this with the Yellow Pages Group directly on 0800 803 803.



For Ported Number

Are you aware that your current listing will remain the same for White Page directories? If they want to change (i.e. have it listed if it isn’t already, or cancel listing) this, they can call Yellow Pages Group directly on 0800 803 803


This is in effect as of now so should cover the 2 scenarios




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

marmel
1731 posts

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  #104178 11-Jan-2008 11:21
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Well my ongoing saga with ihug continues. Two days in a row now I have called them to speak with the business team to arrange for a customer link. Both times I have been told I would be called back. Both times no one has.

I decided that they were not interested in helping out so I filled out the online telecom form to switch to them so I could then customer link. I did this on Wednesday morning, to be contacted within 24 hours. Guess what, no one contacted me. I had to ring Telecom this morning and do it manually and after struggling with their voice recognition software for a few minutes finally got it sorted. Won't be done until next week and it is going to cost me $49 for a Telecom joining feeYell



grant_k
3539 posts

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  #104179 11-Jan-2008 11:26
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marmel: ...it is going to cost me $49 for a Telecom joining feeYell

That sucks Money mouth

Telecom told me the same thing when I enquired about bringing my Home Phone Line back from TelstraClear.  I couldn't believe it!  Given that the line is still connected in your case, which other Telco charges you a "Joining Fee" to bring your business to them?  This is unbelievably bad PR on Telecom's part Yell

starspangle
58 posts

Master Geek


  #104181 11-Jan-2008 11:27
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Did you try caslling the business support group ?
I know what ihug is like I use to work there and it was standard practice that the business team only dealt with business matters, but if you got the right person in the business team they would deal with it.
I just find it strange that ihug don't do this customer link for residential customers, but then again it could have something to do with telecom and an agreement with ihug, thats usually the case with ihug.

richms
25137 posts

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  #104184 11-Jan-2008 11:31
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grant_k:
marmel: ...it is going to cost me $49 for a Telecom joining feeYell

That sucks Money mouth

Telecom told me the same thing when I enquired about bringing my Home Phone Line back from TelstraClear. I couldn't believe it! Given that the line is still connected in your case, which other Telco charges you a "Joining Fee" to bring your business to them? This is unbelievably bad PR on Telecom's part Yell


To make it worse, its $49 even if you want to change the name on a telecom account to someone else, I was going to take over a friends telecom account, till they wanted $49 so we just changed it to another provider for free. Its like telecom dont want new customers or something.

Has anyone sucessfully added customerlink without issues with their adsl service yet?




Richard rich.ms

marmel
1731 posts

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  #104185 11-Jan-2008 11:32
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I dealt with the residential and business teams at Ihug, no one could help. In fact the first guy I spoke to in residential didn't even know what ndsl was.

The rejoining fee at Telecom sucks but as I am going to cancel the service shortly anyway and switch to ndsl I figure I owe them something for their five minute effort punching a few keys on the keyboard.



kfella2000
495 posts

Ultimate Geek


  #104235 11-Jan-2008 14:23
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maverick:
kfella2000: Just wondering if you could clarify one more thing for me Phil. On fusion FAQs it says that we are entitled to one free listing in white pages and that if we dont want this to ring 0800123456. I rang this as I dont want my phone number in the white pages. The man I spoke to said that if we do want a listing that we have to apply for it and that it wont be put in the white pages unless I apply. So could you please clarify which is the correct of the two. Thanks



Sorry for the delay in this, we have just refinded the process based on a couple of comments here.

When you sign up from now on, part of the Voice Verification process will be to info you of the Whitepages Listings

For a New VFX Line

Would you like to have your new VFX phone number as your primary listed number in the White Pages? Would you like it as a 2n phone number? There is a charge for having more than 1 listing, you can arrange this with the Yellow Pages Group directly on 0800 803 803.

Thanks for that Phil. By the sounds of it because I was not asked if I wanted a listing that my number wont be published. Much appreciated Laughing


starspangle
58 posts

Master Geek


  #104241 11-Jan-2008 14:55
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My cut over for NDSL is today some time according to xNet, has anyone experienced the who 6 hr outage, or have most people experienced way less than that ?
I'm just wondering becuase it's like 3pm now, 6 hr outage sounds like it either won't come back on til really late tonight or maybe won't be done till tomorrow

kfella2000
495 posts

Ultimate Geek


  #104242 11-Jan-2008 14:59
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My outage was only 20 - 25 minutes

starspangle
58 posts

Master Geek


  #104243 11-Jan-2008 15:03
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Did you know it had been done, like were you online when it was all disconnected and cut over?
I just wish they would hurry up and do it already haha, I don't want to start doing things online that I need to do and then suddenly have no connection in the moddle of it all.

kfella2000
495 posts

Ultimate Geek


  #104244 11-Jan-2008 15:12
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I only knew it was being done by checking my POTS phone service and found I had no dial tone anymore and then I checked my internet conection and found it out but was restored as I said about 20 odd minutes later

starspangle
58 posts

Master Geek


  #104245 11-Jan-2008 15:32
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Oh ok, well both of mine are still working at the moment so I guess I'll have to pray the hurry up and cut it over

woody99
165 posts

Master Geek


  #104948 15-Jan-2008 12:08
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Can anyone point me in the direction of a link to see what local calling areas consist of?

Will it be 5c/min from Pukekohe to Auckland?  It is a toll call with Telecom, but not with Telstra on their Big Back Yard plan.

Cheers

Woody

grant_k
3539 posts

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  #104953 15-Jan-2008 12:22
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woody99: Can anyone point me in the direction of a link to see what local calling areas consist of?

Will it be 5c/min from Pukekohe to Auckland?  It is a toll call with Telecom...

WxC's Local Calling Areas are exactly the same as Telecom i.e. it will be a Toll Call from Pukekohe to Auckland.

An alternative is to sign up to VFX using a billing address in the Auckland Local Calling Area, and then move your VoIP equipment to Pukekohe Smile

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