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493 posts

Ultimate Geek
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  Reply # 105627 19-Jan-2008 05:53
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I might add something else here too if that customerlink is $22.50 a month it wouldnt be good for my $25.00 a month saving that I am going to make not having POTS. I am certainly glad that I dropped my landline number.

Nate wants an iphone
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  Reply # 105641 19-Jan-2008 09:02
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kfella2000: I might add something else here too if that customerlink is $22.50 a month it wouldnt be good for my $25.00 a month saving that I am going to make not having POTS. I am certainly glad that I dropped my landline number.


Customerlink is only a temporary solution while your number is being ported. Under the ideal situations, you'll only require it for a few days.




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58 posts

Master Geek


  Reply # 105643 19-Jan-2008 09:34
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Don't telecom charge a full month for customer link even though it's only needed for a few days ?
If so whats the point ? supposed to be saving money not spending more on telecom.
As I say drop the telecom number, use xNet's number, eveyone will just have to get use to calling a new number, why should I keep the old telecom number to satisfy everyone else when their not paying the bills :)
it's like a cell phone really, you have one, you lose it, every one has that number but you can't do anything about it (unless it's a contract phone), you buy another one and give people the new number, happy as larry :)

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  Reply # 105645 19-Jan-2008 09:52
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starspangle: Don't telecom charge a full month for customer link even though it's only needed for a few days ?
If so whats the point ? supposed to be saving money not spending more on telecom.
As I say drop the telecom number, use xNet's number, eveyone will just have to get use to calling a new number, why should I keep the old telecom number to satisfy everyone else when their not paying the bills :)
it's like a cell phone really, you have one, you lose it, every one has that number but you can't do anything about it (unless it's a contract phone), you buy another one and give people the new number, happy as larry :)


It does say that on the website, however I believe that some have suggested here that they'd only charge for the days that it was used for.

In any case, at the very worse, you'd pay ~$25 for the ability to keep your number, you know the one your work, friends, family, insurance, banks etc use to contact you on. And as its a one off (and Xnet were looking into alternatives from the monthly charge from memory too) charge, once you've ported it, its yours on VFX.

There isn't any ongoing charges. Once its ported - thats it... the savings are yours.

My way of thinking about porting is:
Is the cost of ringing (time, calling costs etc) everyone that uses that number to call you MORE than the cost of customerlink for a few days (or at worse, one month)?

If you figure that out, you'll know whether its worth porting your number or not.

Cellphone porting is a relatively new thing here and the same applies above - is the cost of ringing (time, calling costs) or texting everyone that may know this number or uses it to call you more than the cost of simply porting it from Vodafone to Telecom or vice versa. With mobile porting, its a lot simplier however the same concept applies.

Finally. I think you'll find that most people would opt to have their number which has followed them for years rather than run the 'my number has changed' routine. People who call you should not have to care whether you changed to Vodafone, Telecom, Ihug, Slingshot, Orcon, XNET - all they are doing is calling 'your' number like they have been doing for years.




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Master Geek


  Reply # 105647 19-Jan-2008 10:05
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Thats true but there's the internet, theres no need to call txt or what ever, send an email like I did, if they didn't get it then they'll txt me soon enough asking for it :)

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  Reply # 105664 19-Jan-2008 12:02
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Can someone please tell me the process for getting NDSL while having a TELSTRACLEAR phone bill (originally telecom).

If someone has done his successfully while KEEPING their phone number (having it ported to VFX with NDSL )please tell me how. I beleive its diffrerent to the way it works with telecom.


I've got VFX and am on a FS/FS plan already with xnet.


xnet said its impossible to do it from telstra however someone on this forum has.


PS, i did manage to eventially get a customerlink thing going from telstra but they didnt give me a temporary number and said that i had to choose the number i wanted to have my calls forwarded to (temporary number) (so picked a friends landline which already had BB on it)

surly i need a temporary/dummy number that doesnt really exist to have NDSL provisioned onto.

thanks

493 posts

Ultimate Geek
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  Reply # 105668 19-Jan-2008 12:23
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cokemaster:
kfella2000: I might add something else here too if that customerlink is $22.50 a month it wouldnt be good for my $25.00 a month saving that I am going to make not having POTS. I am certainly glad that I dropped my landline number.


Customerlink is only a temporary solution while your number is being ported. Under the ideal situations, you'll only require it for a few days.


Thanks for clearing that one up Just going by the breakdown of costs and refunds in that earlier post it looked like the customerlink was an ongoing monthly charge. It makes sense now like in my case only a saving of $2.50 compared to the $25 I am saving now it would not have been worth while for me if the customerlink was a permanent monthly charge. But having VFX for just over a year now most of my family and friends know my VFX number anyway hence not having my landline number ported.

493 posts

Ultimate Geek
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  Reply # 105671 19-Jan-2008 12:34
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insane: Can someone please tell me the process for getting NDSL while having a TELSTRACLEAR phone bill (originally telecom).

If someone has done his successfully while KEEPING their phone number (having it ported to VFX with NDSL )please tell me how. I beleive its diffrerent to the way it works with telecom.


I've got VFX and am on a FS/FS plan already with xnet.


xnet said its impossible to do it from telstra however someone on this forum has.


PS, i did manage to eventially get a customerlink thing going from telstra but they didnt give me a temporary number and said that i had to choose the number i wanted to have my calls forwarded to (temporary number) (so picked a friends landline which already had BB on it)

surly i need a temporary/dummy number that doesnt really exist to have NDSL provisioned onto.

thanks


Have you got your broadband with Xnet or Telstraclear cause if you have your broadband with Xnet you should be able to get naked DSL. But if you have your broadband with Telstraclear you will have to transfer to Xnet first then after you are hooked up with xnet you can then apply for naked DSL with them or Xnet fusion as it is called

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  Reply # 105687 19-Jan-2008 15:17
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insane:
I've got VFX and am on a FS/FS plan already with xnet.

493 posts

Ultimate Geek
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  Reply # 105693 19-Jan-2008 16:18
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insane:
insane:
I've got VFX and am on a FS/FS plan already with xnet.


Well if you have VFX and broadband with xnet you shouldnt have no problems getting naked DSL as it shouldnt matter who you have your landline phone with as that gets switched off. I had my landline phone with Ihug and broadband with Xnet and I had no problems getting naked DSL. Here it is straight off their website

5. Current Xnet Broadband and VFX Customer

A customer with both Xnet Broadband and VFX can churn to the new product without charge or contract. Note: there can be an outage of up to 6 hours

 

So I would suggest you call them again and tell them you have your broadband and VFX with them and you want to change to Xnet fusion.


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  Reply # 105695 19-Jan-2008 16:32
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insane: PS, i did manage to eventially get a customerlink thing going from telstra but they didnt give me a temporary number...

So... just to get something straight here:

Your old number has been Customer Linked, and they didn't swap your line to a temporary number, so is your broadband still working?

All services on your line should have been collapsed by this, so I can't see how your broadband is still working unless it's on a different line.

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  Reply # 105699 19-Jan-2008 17:12
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well i only asked for the customerlink thing to start on the 21st and the lady was like that will happpen on the 21 or 22nd . atm I'm at the friends place that I've setup to be the temporary number.


I'm just really wanting to know how the customerlink thing is supposed to happen as I'm with TELSTRA CLEAR.

I know i can get NDSL, thats not a problem. I'm trying to do it while retaining my phone number.


Can someone please explain the customerlink process and what happens.

from what I understand is suposed to happen is that :

1. I'm suppesed to ask for a dummy/temp number.
2. I customerlink my current home number to this temp number that I'm given.
3. I get the ndsl provisioned on the temp number as DSL needs a number to be provsioned onto.
4. I then get my original land line number which is sitting in customerlink status ported to my VFX number so I'm left with NDSL and a VFX number of my original land line.


Question is telstra didnt give me a temporary/dummy number, they made me choose a temporary existing land line number of which i choose a friends. I was not given the option to get a temporary/dummy number given to me.


I'm afraid that :

1. my current home connection will drop on the 21st or 22nd
2. my calls will get forwared to the frinds number that i chose
3. that NDSL wont be able to be provisioned as I dont have a free temp/dummy number to put it onto.

can i get NDSL provisioned onto my existing VFX number?

thanks guys, I know this is confusing as I'm with telstra and not telecom.




493 posts

Ultimate Geek
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  Reply # 105701 19-Jan-2008 17:21
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insane:


I'm afraid that :

1. my current home connection will drop on the 21st or 22nd
2. my calls will get forwared to the frinds number that i chose
3. that NDSL wont be able to be provisioned as I dont have a free temp/dummy number to put it onto.

can i get NDSL provisioned onto my existing VFX number?

thanks guys, I know this is confusing as I'm with telstra and not telecom.





Yes you can as naked dsl uses the 2 copper lines that comes into your house and the VFX service works on the dsl service The only thing that will change is that your landline will no longer have a dial tone on it. Only your VFX service will have a dial tone

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  Reply # 105703 19-Jan-2008 18:07
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insane: well i only asked for the customerlink thing to start on the 21st and the lady was like that will happpen on the 21 or 22nd . atm I'm at the friends place that I've setup to be the temporary number.

OK, thats alright then, you will have another broadband connection and phone line to use in the meantime.

insane: I'm afraid that :

1. my current home connection will drop on the 21st or 22nd

YES, that is exactly what WILL happen.

insane: 2. my calls will get forwared to the frinds number that i chose

Right again Smile

insane: 3. that NDSL wont be able to be provisioned as I dont have a free temp/dummy number to put it onto.

NO, you've got this bit all wrong...

NDSL doesn't need a phone number to be provisioned onto.

It gets provisioned onto a PAIR OF WIRES not a phone number.  That is the whole point of NDSL.

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  Reply # 105739 20-Jan-2008 00:17
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ah right, so I'm pretty much set then in terms of getting NDSL then? I've just got to sign up for NDSL within the timeframe that I've set for the customerlink to be active.

I was told though that orders being placed on the 15th were getting RFS dates of the 23rd. Thats not good...

I called telstra and asked for my customer link to only happen a week later on the 28th but i think I've left it too late to change it so my net might go down for a week.


urg, hope it all works out in the end.


thanks for the help guys



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