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Forums › Vodafone New Zealand › [WXC/VFX] VFX/Naked DSL Number Porting
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  # 98736 7-Dec-2007 13:25
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sloth: Looks like I'm gonna need to get new hardware though (WAG54GP2) as my Draytek Vigor 2800G doesn't have the extra phone ports. Is that right?

So long as your Draytek Router has a spare Ethernet port (or you have a hub with a spare port), you have a choice concerning this.  It so happens I have a PAP2T for sale @ $80, details here:

http://www.geekzone.co.nz/forums.asp?ForumId=77&TopicId=17044

New price @ Dick Smith is $119, so this will be the cheapest way to get up and running with VFX Smile

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  # 98747 7-Dec-2007 14:09
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grant_k:
sloth: I'm about to move from one part of ChCh to another. I've got my home phone with Telecom at the moment and would like to keep this number, take it to my new house and go straight on to NDSL/VFX. Is that possible?

Yes, this question arose a while back and it definitely is possible, but you need to follow the steps below in the correct order, or you will lose your current number "back into the pool":

1)  Sign up for VFX now before you move so you have another local ChCh number to forward calls to.

2)  Log in to the VFX portal and set up "Call Forwarding Not Reachable" to send all calls to your mobile.

3)  When you are ready to move, arrange for Telecom to change your number to a "Customer Link" number.  This will cost $20 per month and it forwards all your calls to whichever number you request -- in your case, the new VFX number you have just set up in step (1).

4)  At this point, your phone line and broadband will stop working, but any calls to your old number should be forwarded to your mobile.

5)  Arrange for Naked DSL broadband to be connected at your new house and request that the bundled VFX service uses your existing number set up in step (1).

6)  Once you have broadband, check that VFX is working.

7)  Request WxC to port your old Telecom number to VFX.

8)  Request Telecom to disconnect the Customer Link service (should already have happened as a result of step (7) but check with Telecom just in case they don't stop billing you $20 per month).

That is an updated version of the process I went through earlier this year in order to keep my existing Telecom number, move broadband to another line and finally port my old Telecom number to VFX.  There was the odd hitch with the porting process, but I was one of the first customers in NZ to port my landline, so I expect everything should work smoothly now.  In my case, it took around 4 hours for the porting process to be completed which I thought was not actually too bad Cool

Another way to do this (at least in theory should work).

1. Ask Telecom to change your phone number.
2. Also ask them to setup your existing number as a "dual" number on the line.
3. Port your "dual number" that was initially your main number over to VFX

A possible snag with this along the way is a temporary ADSL outage. I think your ADSL connection is tied to the main phone number, which is effectively being replaced, thus collapsing your ADSL service, that will then get reprovisioned against the new "main" phone number.

The other snag maybe - can your port dual or faxibility numbers? I'm sure you can.

Oh, and then when you move, you already have your VFX number and you just cancel Telecom, setup Xnet Fusion :)

Phil, you may be able to offer some advice on this scenario?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

 
 
 
 


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  # 98748 7-Dec-2007 14:18
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coffeebaron: A possible snag with this along the way is a temporary ADSL outage. I think your ADSL connection is tied to the main phone number, which is effectively being replaced, thus collapsing your ADSL service, that will then get reprovisioned against the new "main" phone number.

Yes, I went through this process as well, and it was a bad idea.

Our office was without broadband for 9 days after Telecom de-provisioned the original number, connected the new number as a voice-only line, and then we had to go back in the queue for provisioning on our new number Yell Yell Yell Yell 

It caused me a lot of grief, which is why I have recommended leaving the broadband connection as it is until Sloth is ready to make the move.

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# 98789 7-Dec-2007 17:28
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Some help please....  I'm moving too, and well, thanks for all the advice so far....

I've just gotten off the phone with WorldxChange...  The service reps I spoke with (sales, then transferred to customer service, then back again) was well, polite, but everyone seemed confused on what to do.....

For the record, my username is jesseycy, and I have done the following:

1.  Applied for Xnet VFX.  Got a new number (09-950xxxx)!  :)
2.  Told Telecom to change my current home phone number (09-533xxxx) to a customer linked number, and to forward all calls to my Xnet VFX (09-950xxxx)....  DONE!

Then.....  I called WorldxChange, to "move my broadband" to my new address.  Naked DSL!  That's where the problems start....


2 weeks ago, when I called, the service rep told me to "ask" for Naked DSL for my new place.  Told me that it's not yet official, that service is not guaranteed, etc.  But that was the best way to go about it (and it is!).....   Well, today, when I called.....  The sales person told me that I can't apply for it (to start next Friday, 14th Dec), that it comes out only in mid Jan.  And if I want broadband in the meantime, I would have to have a working Telecom Line Service at my new address, and that would also incur a connection fee of $250!!!!

Well, I'm obviously hoping to avoid that hefty connection fee!  So...  How?    Can I possibly get Xnet Fusion?  Or avoid such a hefty charge???


Thanks!!!

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WorldxChange

  # 98792 7-Dec-2007 17:37
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The service isn't offered yet sorry as there are still some issues to work through(discussed why in this thread), but PM your Details VFX Number, DSL info,  contact number etc and I will take a look and see what I can do with our provision team, no promises they do work miracles on occassion, we do have some trail users testing the process, but it will be up to them once they have the details




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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  # 98809 7-Dec-2007 19:19
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I have just PM-ed you...  Thank you!!!!  Laughing

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  # 98812 7-Dec-2007 19:49
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grant_k:
coffeebaron: A possible snag with this along the way is a temporary ADSL outage. I think your ADSL connection is tied to the main phone number, which is effectively being replaced, thus collapsing your ADSL service, that will then get reprovisioned against the new "main" phone number.

Yes, I went through this process as well, and it was a bad idea.

Our office was without broadband for 9 days after Telecom de-provisioned the original number, connected the new number as a voice-only line, and then we had to go back in the queue for provisioning on our new number Yell Yell Yell Yell 

It caused me a lot of grief, which is why I have recommended leaving the broadband connection as it is until Sloth is ready to make the move.

I thought it would "work", but yes did wonder about the potential Internet down time, so thanks for the feedback. Of course, there is an easier way if you are waiting til you move. Just port your number straight to VFX at the time of moving, no need for a customer link number, and at the same time it will collapse and terminate your existing phone line.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

 
 
 
 


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  # 98814 7-Dec-2007 20:08
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coffeebaron: Of course, there is an easier way if you are waiting til you move. Just port your number straight to VFX at the time of moving, no need for a customer link number, and at the same time it will collapse and terminate your existing phone line.

Yes, in theory that should work too, but:

-  You will need to keep paying for the Phone Line Rental until such time as the number port has been completed

-  You won't receive any phone calls for some indeterminate time during the procedure

-  It is better to pay $20 per month for the Customer Link service, which will be needed for probably a week or two rather than $45 per month for a full phone line rental which would also probably be needed for a week or two

I have found that it is always best just to have one thing at a time in progress with Telecom or else the whole process stalls and all open "Service Orders" get rejected, placing you firmly back at Square One Frown

The Customer Link step is "insurance" which firstly provides call forwarding during the transition and secondly guarantees that you won't lose your number after your phone line has been disconnected.  It's very quick to set up as Sloth has found, and well worth it in my experience.

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  # 98829 7-Dec-2007 23:02
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This thread is very helpful I must say, many of you are about to do the same as I. I am moving houses on the 17th and want to jump straight to VFX+ndsl so I don't have to pay to have a landline connected that I will only have disconnected very quickly. I plan to keep my landline number from my current place also.

From what I've gathered these are the steps I need to take inorder to make things run smoothly.

1. Sign up for a standard VFX account (I don't have a device atm but am buying one when I move in, is that a problem?).
2. Change my number to Customer Link
3. Get ndsl connected and test my VFX
4. Port old number
5. check with telecom that they arnt still charging me for anything silly.

However this all means I have to wait until ndsl is avalible, which I hope isn't as late as jan..? I don't really wan't to go without internet not knowing how long I'm going to actually wait to have my ndsl connected.

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  # 98832 7-Dec-2007 23:34
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adventdesigns: ...I am moving houses on the 17th and want to jump straight to VFX+ndsl so I don't have to pay to have a landline connected that I will only have disconnected very quickly. I plan to keep my landline number from my current place also.

From what Maverick has posted earlier, it seems as though we are getting a little ahead of ourselves on this thread.  Earlier info. had been pointing to mid December availability but I see that has now been put back until mid January.

Maverick has already offered to take Jessey's case and see if he can expedite things, but realistically he cannot offer the same to everybody I wouldn't imagine.

Is it possible you could use a Mobile Broadband Data Card for the 4 weeks or so until Naked DSL becomes a reality?

adventdesigns: 1. Sign up for a standard VFX account (I don't have a device atm but am buying one when I move in, is that a problem?).
2. Change my number to Customer Link

In that case, go ahead with these two steps but hold off on the rest.

There isn't any problem buying your VFX Hardware at a later date, I have also done that.  You just need to phone Tech. Support with the MAC address and Device Type when you have the hardware ready.

adventdesigns: However this all means I have to wait until ndsl is avalible, which I hope isn't as late as jan..? I don't really wan't to go without internet not knowing how long I'm going to actually wait to have my ndsl connected.

I know it's not an ideal situation, but unless Maverick can also give your case the special treatment, this may be the best way around it.  At least you won't have to pay an unnecessary connection fee Smile

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  # 98833 7-Dec-2007 23:39
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Someone has suggested Mobile broadband to me before also, however I don't have any decive capable of this at the moment so that would be another cost on top of that. Lets hope I can get ndsl soon or I might end up staying with the old fassion phone line :(

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  # 98837 8-Dec-2007 00:16
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adventdesigns: Lets hope I can get ndsl soon or I might end up staying with the old fassion phone line :(

Just one further thought here regarding my comment above:

At least you won't have to pay an unnecessary connection fee Smile

If you look back at Phil's original announcement, WxC haven't actually stipulated what the connection fee for Xnet Fusion is going to be.

In the situation where you already have a phone line with broadband installed, and wish to switch to Xnet Fusion, they may well waive the "churn" fee as has been their policy until now.

But if you don't have any phone line connected, somebody is going to have to pay Telecom to send their Downer tech. out to the exchange and hook it up, and that is assuming your new house has previously had a landline installed.  If not, then it's a whole new -- and much more expensive -- ballgame Money mouth

In either case where you don't currently have a phone line, I would expect Xnet to charge a connection fee when they hook you up to Fusion.  So, if you get a landline installed around December 17 by Telecom, then it may well save you paying the Xnet Fusion connection fee later Cool

At least -- that's my theory, and Maverick may well blow it out of the water at the crack of dawn tomorrow (as he is wont to do Wink ), but it seems logical there will be a connection fee to be paid somewhere by somebody at some stage of the process Money mouth

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