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186 posts

Master Geek


  Reply # 99385 11-Dec-2007 08:42
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Griven:
I've brought Phil upto date with this one this morning. The new fault that was raised on monday was requested updated 3 times from our end. It wasnt until late afternoon that we got any response which was when your partner called in and was given the contractor commit time of 3pm on 11th. As i personally spoke with her and had some prior knowledge of the situation i have advised her to contact me if she has heard nothing by lunchtime today so i can followup with Telecom faults (3pm is usually a ballpark time and contractor normally onsite sooner).


Ah, so they could be there sooner? That's good to know. I will call my wife and let her know...

This is definately not the norm for migrations from dslam to isam, usually the process is completed inside 3-7 hours but clearly something has gone wrong with this one. This case has also been hindered with an overload at telecom faults resulting in significant delays in telecoms response times with thier fault ticket system.


I see. Again, thank you for keeping us informed and working with us on this.

573 posts

Ultimate Geek
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Reply # 99394 11-Dec-2007 09:46
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Griven: significant delays in telecoms response times with thier fault ticket system.


Hah - delays with OFM! Shock horror! Gone are the days of getting things fixed with one simple phone call...

 
 
 
 


Phil Gale
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Red Jungle
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  Reply # 99402 11-Dec-2007 11:14
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maverick:

1. Yes we do it's on the Status Page http://www.xnet.co.nz/cgi-bin/status.cgi?id=329 it has been up for a while , these are always ongoing and if we sent every one a email then I pretty sure we would get accussed of spamming Laughing


Output these updates to RSS -> Bobs your uncle!!




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Reply # 99405 11-Dec-2007 11:24
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RedJungle: Output these updates to RSS


Although you would be surprised how little RSS feeds are used in real life by non techie people. Even hardcore geeks I know have no idea on what or how to use RSS feeds.






186 posts

Master Geek


  Reply # 99411 11-Dec-2007 11:51
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freitasm:
RedJungle: Output these updates to RSS


Although you would be surprised how little RSS feeds are used in real life by non techie people. Even hardcore geeks I know have no idea on what or how to use RSS feeds.


That's true. Sometimes, we think the world runs on RSS/Atom/whatnot these days. Little do we realise how very insular and therefore biased our view of the world can be. Very common problem, sadly.

Nevertheless, I like the idea of making those things available as RSS feeds. I am using RSS, so it would certainly be useful.



186 posts

Master Geek


  Reply # 99442 11-Dec-2007 15:55
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Online again!

The Telecom technician was at our house, and predictably didn't find anything wrong. He then left to go to the exchange. Within an half an hour, we get a phone call, and also see that the ADSL light on the router stopped blinking.

We are online again!

174 posts

Master Geek

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  Reply # 99443 11-Dec-2007 15:58
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Hello Foobar,

Thats great to hear, ignore the PM i just sent you in this case.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



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