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156 posts

Master Geek
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Topic # 177255 28-Jul-2015 08:04
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Did Vodafone quietly increase the price of cable internet on us without saying anything??

I just noticed odd numbers in an email bill from Vodafone and opened the attachment (which I don't usually pay any attention to since I have an automatic payment that covers it every month and with unlimited there are no variable charges so the price is always the same).

I see that we are actually overdue on the account because the price seems to have quietly gone up by $4 on the previous bill. This is on 130Mbps unlimited going $114.99 to $118.99. There was no email, no letter, not even a mention of the increase on the bill itself for the first increased month!!!

To add insult to injury, I see that new customers only pay $99 anyway. Looking forward to them installing fibre in my street (planned to be in the next 12 months) so I can finally change to a better ISP.

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25073 posts

Uber Geek
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  Reply # 1353039 28-Jul-2015 08:06
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I'm guessing this was the exceptionally well published increase earlier in the year that received massive media attention, many threads on here, and a letter from Vodafone to all customers basically telling them to suck it in because their "wholesale prices were going up".





156 posts

Master Geek
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  Reply # 1353041 28-Jul-2015 08:09
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Can't say I've seen any letter about it. We got a letter saying they were upgrading their network but nothing about a price change.

I also recall media buzz about chorus charges for copper going up which got Spark all up in arms, but nothing about cable.

 
 
 
 


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  Reply # 1353049 28-Jul-2015 08:19
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The reason it was so topical was the fact Vodafone were essentially blaming Chorus price increases for an increase to cable prices.

If you do a search you'll see the letter on here somewhere as there were a number of long threads discussing the issue.




156 posts

Master Geek
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  Reply # 1353050 28-Jul-2015 08:19
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I've found the other thread now http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=160403 , sorry about duplicating it, Mauricio feel free to close this. 

I just hadn't looked far enough back though the VF forum (had looked several pages, but it really was that long ago!)

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