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139 posts

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# 177314 29-Jul-2015 16:31
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So can't get Fibre where my parents live until 2019.

Since their watching a lot more streaming and using the net more thought I'd upgrade them to VDSL in the mean time.
Checked prices around a few places, seems to be pretty much similar -+ $10 so sticking to Vodafone

Currently Adsl2+ & Home phone with Vodafone using a Asus Dsl N55U modem.
They also have a monitored alarm.

Reading through the additional info stuff.
http://www.vodafone.co.nz/internet/p...nt=no#top_tab3

Seems they will have to do an install?? What do they actually do? Is there a new separate jack for the modem?

Also seeing as they need a new modem I'll probably stick with the isp hg659 as I'd have to buy another modem in a few years when upgrading to fibre again.
Is the HG659 good/stable enough to use ? (I've always used non-isp modems as they isp ones were always crap)

They're about 1Km from the exchange so adsl 2+ speeds have been ok (I'll try get some current line stats up)


There are 2 jackpoints in the house 1 upstairs and 1 downstairs .
The termination point is attached to the downstairs one, where a filter is then attached and then the modem.
Upstairs the Monitored Alarm is hardwired to the jack and then a filter is attached with the phone plugged in to the phone side.
It's worked in this setup for quite sometime absolutely fine with no issue to the alarm company nor the BB, however i'm not sure that if because the Alarm being hardwired prior to the filter has had a affect on the max attainable BB speeds.
So if they do have to send a tech should i just get a filter placed between the TP & downstairs jack?

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  # 1354583 29-Jul-2015 16:31
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



'That VDSL Cat'
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  # 1354599 29-Jul-2015 16:35
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Part of the VDSL installation (vodafone do full installations.) Includes installing a VDSL master filter, and Cat5+ to a fresh jackpoint.

Considering the monitored alarm, the wiring is a must!

If they are 1KM away, chases are, they could be borderline.


There is a thread detailing opinions on the HG659 around here...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


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  # 1354606 29-Jul-2015 16:42
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I am currently using HG659 from Vodafone but with Spark firmware.

No issue for me - 15+ devices connected to it.

My vdsl is 34 down 10 up. I am on BigPipe.





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  # 1354616 29-Jul-2015 16:54
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hio77 is right about the splitter install etc, and similarly I would be concerned about absolute VDSL availability at that distance. Still put the order in, but heads up that it might potentially not work out, the decision comes down to Chorus and the installer, and very rarely we need to move people back to ADSL.

 

The HG659 is also used for our UFB connections.



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Master Geek
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  # 1354706 29-Jul-2015 17:44
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hmm didn't they go round doing fibre to the cabinets from the exchange prior to the UFB??

This map (http://gis.geek.nz/infrastructure.html#chorus_cabinets) tells me there's fiber cabinets near by like 200-330m away(footpath distance)
Also chorus map says > 20 Mbps.

Ok so does the new vdsl jackpoint have to be next to the existing phone jack point or can i have it wired to elsewhere from the Termination Point? (Wifi signal from downstairs ain't great when your upstairs.)


BTW took 40mins passed around 6-8 times with billing/sales team, finally someone put me through to Retention, Superstar Lisa in retention solves it all in less than 5mins.
I see it's still much the same from when i worked a VF

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  # 1354710 29-Jul-2015 17:50
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Huntakillaz: hmm didn't they go round doing fibre to the cabinets from the exchange prior to the UFB??

This map (http://gis.geek.nz/infrastructure.html#chorus_cabinets) tells me there's fiber cabinets near by like 200-330m away(footpath distance)
Also chorus map says > 20 Mbps.

Ok so does the new vdsl jackpoint have to be next to the existing phone jack point or can i have it wired to elsewhere from the Termination Point? (Wifi signal from downstairs ain't great when your upstairs.)


how far away from the cabinet that they are connected to are they? use both the maps you have looked at to work out where they are actually connected to. there may be a cabinet 2-300m away but it might not be the one they car connected to.

You can have the VDSL jack point installed where you want, as long as its easy enough for them to do. if its too hard they wont do it. so access to under the house or roof helps with this.





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  # 1354741 29-Jul-2015 18:10
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not sure how to find which they're connected to?

lookup "New Windsor Primary School, New Windsor Road, Auckland, New Zealand" they live close to that.

Map image:
https://drive.google.com/file/d/0B_QNEP8RAKhsQ1lGR0wyQU04aVU/view?usp=sharing

 
 
 
 


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  # 1354749 29-Jul-2015 18:17
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if you look at the chorus map it has a box around where they live, then compare that area to the GIS map and where the cabinet is, what ever cabinet is in that box on the chorus map is probably the cabinet they are connected to, if no cabinet then its an exchange.

from that image it looks like the cabinet is at 229 new Windsor road. so pretty close. thats if you are inside that area with the green dot and the location pointer



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Master Geek
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  # 1354754 29-Jul-2015 18:29
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Yup they live pretty 2 streets from the green dot in that area shown.

How do we know if that cabinet has had fiber laid to it from the exchange?

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  # 1354756 29-Jul-2015 18:33
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Huntakillaz: Yup they live pretty 2 streets from the green dot in that area shown.

How do we know if that cabinet has had fiber laid to it from the exchange?


because it has VDSL :P



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  # 1354786 29-Jul-2015 18:54
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Oh i see, but the why do they say vdsl is only good by 800-1200m if part of it is fiber?

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  # 1354793 29-Jul-2015 19:05
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Huntakillaz: Oh i see, but the why do they say vdsl is only good by 800-1200m if part of it is fiber?


its not part of fibre, its just an uprated version of ADSL using phone lines. because its uprated it uses higher frequencies and they dont tend to go as far/get lost in noise at longer distances. Hence the distance limit.

The cabinet needs to be fibre fed because of the bandwidth required for 1-200 houses connected to it all having VDSL. Thats a lot of data.



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Master Geek
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  # 1354796 29-Jul-2015 19:10
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ahh ok, makes sense.

Thanks for you help guys!

#SmarterEveryday



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Master Geek
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  # 1356228 31-Jul-2015 17:57
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So current line stats are

 

 

 

Modulation : 4

 

Annex Mode : Annex A

 

Line State : 3

 

Lan Tx : 72420

 

Lan Rx : 45927

 

ADSL Tx : 43768

 

ADSL Rx : 68690

 

CRC Down : 0

 

CRC Up : 0

 

FEC Down : 0

 

FEC Up : 39

 

HEC Down : 0

 

HEC Up : 0

 

SNR Up : 12.4

 

SNR Down : 12.4

 

Line Attenuation Up : 7.2

 

Line Attenuation Down : 10.5

 

Data Rate Up : 952

 

Data Rate Down : 15544


 

================================

 

Speedtest.net

================================
AKL-CHCH(Snap)
Ping: 35ms
DL Speed: 8.59Mbps
Up Speed: 0.67Mbps

AKL-Brisbane(Internode)
Ping: 55ms
DL Speed: 10.00Mbps
Up Speed: 0.69Mbps

AKL-San Francisco(Unwired)
Ping: 163ms
DL Speed: 4.10Mbps
Up Speed: 0.52Mbps

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  # 1357585 3-Aug-2015 10:27
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Huntakillaz: So current line stats are
...


Get the upgrade request in and us and Chorus will take care of the rest. Don't worry about your current stats etc, they'll either approve the install or not, but it sounds like you have nothing to worry about.

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