Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
673 posts

Ultimate Geek


  # 1361368 9-Aug-2015 03:49
Send private message

Sounds like 2 different and potentially completely unrelated issues.

Just a quick thought, Request VF do a port refresh (disconnect the modem first) and if that fails a PVC rebuild , Sometimes a line connecting and disconnecting rapidly will mess up the port config and one of those fixes it.

Otherwise its just trial and error, The lack of an IP does confirm a lack of authentication somewhere but that poses a question of where, If it was at Vodafone's side then it would be incredibly unlikely to be just you experiencing the issue, If it was to do with the port then the port refresh/pvc rebuild should take care of it otherwise its likely to be the modem its self.

As for the disconnections, Disconnections = physical issue somewhere but as to where is anyone's guess.

Side note: Static IP will probably not do anything, Once a connection is accepted it checks for a static IP assigned to you, if none is found it moves on to assigning a random or "dynamic" IP meaning there is really no difference other than it being preassigned or random, If the connection is accepted but your account status is preventing you from accessing the internet (anything where the username and password are valid and the account is open but the service is stopped) then it will assign you an IP address that simply wont be able to access the internet but this means you will still see an IP address in the modem, It'll just be an invalid one for internet access, In Vodafone case this will be a 10.*.*.* address (Starting with "10.")




Perpetually undecided.



28 posts

Geek


  # 1361369 9-Aug-2015 04:01
Send private message

lucky015: Sounds like 2 different and potentially completely unrelated issues.

Just a quick thought, Request VF do a port refresh (disconnect the modem first) and if that fails a PVC rebuild , Sometimes a line connecting and disconnecting rapidly will mess up the port config and one of those fixes it.

Otherwise its just trial and error, The lack of an IP does confirm a lack of authentication somewhere but that poses a question of where, If it was at Vodafone's side then it would be incredibly unlikely to be just you experiencing the issue, If it was to do with the port then the port refresh/pvc rebuild should take care of it otherwise its likely to be the modem its self.

As for the disconnections, Disconnections = physical issue somewhere but as to where is anyone's guess.

Side note: Static IP will probably not do anything, Once a connection is accepted it checks for a static IP assigned to you, if none is found it moves on to assigning a random or "dynamic" IP meaning there is really no difference other than it being preassigned or random, If the connection is accepted but your account status is preventing you from accessing the internet (anything where the username and password are valid and the account is open but the service is stopped) then it will assign you an IP address that simply wont be able to access the internet but this means you will still see an IP address in the modem, It'll just be an invalid one for internet access, In Vodafone case this will be a 10.*.*.* address (Starting with "10.")


Ok I think that's where we were at when I last spoke. I asked them to reset the port but then she said they tried and couldn't because of the pvc(I didn't hear it properly at the time but when you mentioned it I think that's what she did say), and they would have to wait till the chorus tech came before they could do it. Not sure why? I Don't entirely understand that part.


 
 
 
 




28 posts

Geek


  # 1361370 9-Aug-2015 04:04
Send private message

lucky015: Sounds like 2 different and potentially completely unrelated issues.

Just a quick thought, Request VF do a port refresh (disconnect the modem first) and if that fails a PVC rebuild , Sometimes a line connecting and disconnecting rapidly will mess up the port config and one of those fixes it.

Otherwise its just trial and error, The lack of an IP does confirm a lack of authentication somewhere but that poses a question of where, If it was at Vodafone's side then it would be incredibly unlikely to be just you experiencing the issue, If it was to do with the port then the port refresh/pvc rebuild should take care of it otherwise its likely to be the modem its self.

As for the disconnections, Disconnections = physical issue somewhere but as to where is anyone's guess.

Side note: Static IP will probably not do anything, Once a connection is accepted it checks for a static IP assigned to you, if none is found it moves on to assigning a random or "dynamic" IP meaning there is really no difference other than it being preassigned or random, If the connection is accepted but your account status is preventing you from accessing the internet (anything where the username and password are valid and the account is open but the service is stopped) then it will assign you an IP address that simply wont be able to access the internet but this means you will still see an IP address in the modem, It'll just be an invalid one for internet access, In Vodafone case this will be a 10.*.*.* address (Starting with "10.")


Have also ruled out the modem as the problem. Have used three different routers and all work fine when the line is working and have the same issue when it's not.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55


Kogan.com launches prepay challenger brand Kogan Mobile in New Zealand
Posted 3-Sep-2019 11:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.