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672 posts

Ultimate Geek


  # 1361368 9-Aug-2015 03:49
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Sounds like 2 different and potentially completely unrelated issues.

Just a quick thought, Request VF do a port refresh (disconnect the modem first) and if that fails a PVC rebuild , Sometimes a line connecting and disconnecting rapidly will mess up the port config and one of those fixes it.

Otherwise its just trial and error, The lack of an IP does confirm a lack of authentication somewhere but that poses a question of where, If it was at Vodafone's side then it would be incredibly unlikely to be just you experiencing the issue, If it was to do with the port then the port refresh/pvc rebuild should take care of it otherwise its likely to be the modem its self.

As for the disconnections, Disconnections = physical issue somewhere but as to where is anyone's guess.

Side note: Static IP will probably not do anything, Once a connection is accepted it checks for a static IP assigned to you, if none is found it moves on to assigning a random or "dynamic" IP meaning there is really no difference other than it being preassigned or random, If the connection is accepted but your account status is preventing you from accessing the internet (anything where the username and password are valid and the account is open but the service is stopped) then it will assign you an IP address that simply wont be able to access the internet but this means you will still see an IP address in the modem, It'll just be an invalid one for internet access, In Vodafone case this will be a 10.*.*.* address (Starting with "10.")




Perpetually undecided.



21 posts

Geek


  # 1361369 9-Aug-2015 04:01
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lucky015: Sounds like 2 different and potentially completely unrelated issues.

Just a quick thought, Request VF do a port refresh (disconnect the modem first) and if that fails a PVC rebuild , Sometimes a line connecting and disconnecting rapidly will mess up the port config and one of those fixes it.

Otherwise its just trial and error, The lack of an IP does confirm a lack of authentication somewhere but that poses a question of where, If it was at Vodafone's side then it would be incredibly unlikely to be just you experiencing the issue, If it was to do with the port then the port refresh/pvc rebuild should take care of it otherwise its likely to be the modem its self.

As for the disconnections, Disconnections = physical issue somewhere but as to where is anyone's guess.

Side note: Static IP will probably not do anything, Once a connection is accepted it checks for a static IP assigned to you, if none is found it moves on to assigning a random or "dynamic" IP meaning there is really no difference other than it being preassigned or random, If the connection is accepted but your account status is preventing you from accessing the internet (anything where the username and password are valid and the account is open but the service is stopped) then it will assign you an IP address that simply wont be able to access the internet but this means you will still see an IP address in the modem, It'll just be an invalid one for internet access, In Vodafone case this will be a 10.*.*.* address (Starting with "10.")


Ok I think that's where we were at when I last spoke. I asked them to reset the port but then she said they tried and couldn't because of the pvc(I didn't hear it properly at the time but when you mentioned it I think that's what she did say), and they would have to wait till the chorus tech came before they could do it. Not sure why? I Don't entirely understand that part.


 
 
 
 




21 posts

Geek


  # 1361370 9-Aug-2015 04:04
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lucky015: Sounds like 2 different and potentially completely unrelated issues.

Just a quick thought, Request VF do a port refresh (disconnect the modem first) and if that fails a PVC rebuild , Sometimes a line connecting and disconnecting rapidly will mess up the port config and one of those fixes it.

Otherwise its just trial and error, The lack of an IP does confirm a lack of authentication somewhere but that poses a question of where, If it was at Vodafone's side then it would be incredibly unlikely to be just you experiencing the issue, If it was to do with the port then the port refresh/pvc rebuild should take care of it otherwise its likely to be the modem its self.

As for the disconnections, Disconnections = physical issue somewhere but as to where is anyone's guess.

Side note: Static IP will probably not do anything, Once a connection is accepted it checks for a static IP assigned to you, if none is found it moves on to assigning a random or "dynamic" IP meaning there is really no difference other than it being preassigned or random, If the connection is accepted but your account status is preventing you from accessing the internet (anything where the username and password are valid and the account is open but the service is stopped) then it will assign you an IP address that simply wont be able to access the internet but this means you will still see an IP address in the modem, It'll just be an invalid one for internet access, In Vodafone case this will be a 10.*.*.* address (Starting with "10.")


Have also ruled out the modem as the problem. Have used three different routers and all work fine when the line is working and have the same issue when it's not.

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