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584 posts

Ultimate Geek

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# 177668 11-Aug-2015 09:14
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Was with Vodafone many years ago but decided to change because a few things got painful.

Tried yesterday to swap back my mobile phone to them on 'prepay rollover' and it's just turned into a cluster.

First attempt - went into shop, bought simcard and did the changeover in store, 'should be working within 4 hours, if not ring 777'. 4 hours later no go.

Second attempt - rang 777 and did the change over on the phone, 'should be working blah blah blah', got a text saying unsuccessful.

Third attempt - hoped on the net and did the change over, everything looks sweet, wake up this morning and nothing, not even an email or anything to say good or bad. Still not changed over.

Fourth attempt - paid $2 to Skinny and just waiting for the sim card to be sent out and looking to move over to them.

This has just brought back all the bad memories of vodafone.

On the plus side though, my phone call was answered within 20 seconds. That was good to hear that they have that sorted.

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935 posts

Ultimate Geek

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Chorus

  # 1362702 11-Aug-2015 11:23
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The time taken to answer the phone is a moot point really, as they couldn't actually help you.

But I guess it depends on your viewpoint - would you rather hold for 30 seconds to speak to someone who can't help you, or hold for 10 minutes to speak to someone who can?

jmh

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  # 1362734 11-Aug-2015 11:44
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I'm a bit fed up with them too.  Bought a phone on contract in 2011 but returned it when I discovered that I couldn't get a signal.  Phone taken back at shop and agreed that no further payment required.  Billed for first month, so I contacted them and explained - no problem, nothing to pay.  Billed the second month, third etc but I ignored the bills in view of previous call I made.  Sent a debt collectors letter about 9 months later - rang them promptly and explained the situation.  After checking, they got back to me and agreed that there was nothing to pay.  Two weeks ago, another debt collectors letter saying I need to pay over $400 followed by another one a week later.  I've telephoned and emailed a reply.  I'm getting sick of this.  I'm being threatened and hounded for a debt I NEVER OWED.  I will never use their service again.

 
 
 
 


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  # 1362736 11-Aug-2015 11:45
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Complete opposite of my dealings with them.  Not everything may go swimmingly all the time, but have had no problems getting in contact with them, or getting good help resolving issues that arise from time to time.  




Always be yourself, unless you can be Batman, then always be the Batman



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  # 1362746 11-Aug-2015 11:56
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Did you activate the Prepay number first before trying to port in a number over the top?

I have looked into many of these and the other common failure is incorrect SIM number entered for LSP




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Ultimate Geek

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  # 1362771 11-Aug-2015 12:05
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I assumed that the guy in the shop did this for me, and/or the lady on the phone.

Anyway i have made an account with the new number and when i first logged in it came up with someone else account details and a different number (interesting), so the system is not secure.

Have tried again and will see, maybe making an account might work. The funny thing is that i got $20 credit already on the new number without my number coming across, maybe i'll get another $19 package if the number comes over.

Will report back in 4 hours to see if it worked.

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  # 1362773 11-Aug-2015 12:10
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Sent you a DM and staff should not activate prepay accounts as the customer sets a 4 digit PIN on the first call

The page you saw with someone else's details is a splash page showing recent changes to ' My Vodafone '



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  # 1362774 11-Aug-2015 12:12
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Sweet, is that Eddie Barns?

 
 
 
 


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  # 1362775 11-Aug-2015 12:16
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Fabian: Sweet, is that Eddie Barns?


Yes it's all made up Eddie Benson or something

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  # 1362782 11-Aug-2015 12:35
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LSP rejecting port

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  # 1362853 11-Aug-2015 14:06
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Wheelbarrow01: The time taken to answer the phone is a moot point really, as they couldn't actually help you.

But I guess it depends on your viewpoint - would you rather hold for 30 seconds to speak to someone who can't help you, or hold for 10 minutes to speak to someone who can?


I would rather not have to call.




Richard rich.ms

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  # 1362856 11-Aug-2015 14:07
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johnr: Sent you a DM and staff should not activate prepay accounts as the customer sets a 4 digit PIN on the first call

The page you saw with someone else's details is a splash page showing recent changes to ' My Vodafone '


Perhaps the app designer should make it more obvious that it is an example screenshot and not the users own details then? I was like WTF when I saw that but then realised it was just an intersil ad before my contnet.




Richard rich.ms

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  # 1362862 11-Aug-2015 14:17
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richms:
johnr: Sent you a DM and staff should not activate prepay accounts as the customer sets a 4 digit PIN on the first call

The page you saw with someone else's details is a splash page showing recent changes to ' My Vodafone '


Perhaps the app designer should make it more obvious that it is an example screenshot and not the users own details then? I was like WTF when I saw that but then realised it was just an intersil ad before my contnet.


Have passed on the feedback.

Edit - They're already working on making the examples look more like examples. :)

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  # 1362955 11-Aug-2015 16:09
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I had a brief panic too when I saw the 'example' with someone elses details.

Setting up a new phone at the weekend, set up My Vodafone. When it displayed details for someone else I got that horrible feeling you get when you hit the Ok button and then realise you might have f'd something up.

Luckily short lived panic once I saw my own details.

Glad to know they are fixing it.   

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  # 1362966 11-Aug-2015 16:34
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I've done about 6 SIM changes in the past month. With the exception of one Friday night when there systems were all down due to a massive outage these took around 2-3 mins either via the website customer portal or mobile app.


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