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584 posts

Ultimate Geek

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  # 1362996 11-Aug-2015 17:01
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BIG THANKS to JohnR! all sorted.

Don't know how many times i have seen that statement on geek zone before but it has been plenty.

I knew it would be sorted when i received a PM from him. After a few phone calls/text messages and Spark rejecting my transfer a few times it turned out to be a little mistake on my side. I was on the Spark 'one bill' which i assumed was just another form of Prepay that was charged to my home account.

I can now put myself in the vodafone happy camper group.


412 posts

Ultimate Geek


  # 1363105 11-Aug-2015 19:03
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Fabian: BIG THANKS to JohnR! all sorted.

Don't know how many times i have seen that statement on geek zone before but it has been plenty.

I knew it would be sorted when i received a PM from him. After a few phone calls/text messages and Spark rejecting my transfer a few times it turned out to be a little mistake on my side. I was on the Spark 'one bill' which i assumed was just another form of Prepay that was charged to my home account.

I can now put myself in the vodafone happy camper group.




You are not alone.

I seem to recall many a port failing because the customer assumed that onebill is just prepay.....




 The views expressed by me are not necessarily those of my employer


 
 
 
 


22344 posts

Uber Geek

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  # 1363149 11-Aug-2015 20:03
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Then perhaps vodafone should check that after the first rejected porting?




Richard rich.ms

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  # 1363158 11-Aug-2015 20:06
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richms: Then perhaps vodafone should check that after the first rejected porting?


It's a automated process and when and porting a Prepay number is different than porting a on-account number

1538 posts

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  # 1364919 12-Aug-2015 19:56
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jmh: I'm a bit fed up with them too.  Bought a phone on contract in 2011 but returned it when I discovered that I couldn't get a signal.  Phone taken back at shop and agreed that no further payment required.  Billed for first month, so I contacted them and explained - no problem, nothing to pay.  Billed the second month, third etc but I ignored the bills in view of previous call I made.  Sent a debt collectors letter about 9 months later - rang them promptly and explained the situation.  After checking, they got back to me and agreed that there was nothing to pay.  Two weeks ago, another debt collectors letter saying I need to pay over $400 followed by another one a week later.  I've telephoned and emailed a reply.  I'm getting sick of this.  I'm being threatened and hounded for a debt I NEVER OWED.  I will never use their service again.


Ask to speak with their complaints team or even their in-house lawyer and remind them of what happened to Orcon when Orcon unjustifiably ruined someone's credit record. In your case, VF's conduct is not as outrageous but under the Privacy Act, you have a right to correct incorrect information that an entity holds about you. The fact is you have clearly communicated to them on multiple occasions that you don't owe them any money (and they have accepted this). They have a legal obligation to sort this out.*

Also, shame them into action on social media if necessary.

* I am a RL lawyer.

761 posts

Ultimate Geek

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  # 1365254 13-Aug-2015 09:12
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jmh: I'm a bit fed up with them too.  Bought a phone on contract in 2011 but returned it when I discovered that I couldn't get a signal.  Phone taken back at shop and agreed that no further payment required.  Billed for first month, so I contacted them and explained - no problem, nothing to pay.  Billed the second month, third etc but I ignored the bills in view of previous call I made.  Sent a debt collectors letter about 9 months later - rang them promptly and explained the situation.  After checking, they got back to me and agreed that there was nothing to pay.  Two weeks ago, another debt collectors letter saying I need to pay over $400 followed by another one a week later.  I've telephoned and emailed a reply.  I'm getting sick of this.  I'm being threatened and hounded for a debt I NEVER OWED.  I will never use their service again.


Please send me the email reference number, it will probably be 12 digits like this 1508xx-xxxxxx.

jmh

458 posts

Ultimate Geek

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  # 1365314 13-Aug-2015 10:00
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Thanks for the advice and responses.  I've PM'd as requested.



 
 
 
 


761 posts

Ultimate Geek

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  # 1365392 13-Aug-2015 11:05
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jmh: Thanks for the advice and responses.  I've PM'd as requested.


Sorry this has dragged on so long. I have raised it directly with a senior member of the recoveries team, they have told me account will be closed today at EC Credit and there is no default.

Thank you for your patience.

jmh

458 posts

Ultimate Geek

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  # 1365400 13-Aug-2015 11:16
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VodafoneDylan:
jmh: Thanks for the advice and responses.  I've PM'd as requested.


Sorry this has dragged on so long. I have raised it directly with a senior member of the recoveries team, they have told me account will be closed today at EC Credit and there is no default.

Thank you for your patience.


Very much appreciated - thank you.

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