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# 177826 15-Aug-2015 14:45
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I know its not much but I have been trying to get Vodafone to change our TBox from Freeview to Sky with basic and Sport.....

Call one, rings for a period get told about recording for training... on hold for about 6 minutes and it disconnects.

Call two ... get through to a person tell him what I want, puts me on hold for around 7 minutes, comes back to say he needs to transfer. After 20 minutes the call disconnects

Call three... Ring get through to a person explain what I want and I get told that a tech will be booked to call in. I explain again that I have a TBox already installed that was previously on Sky
and changed to Freeview and I explained it just needs to be switched to Sky. I am then told it will take 5 to 10 working days. I exclaimed "really 5 to 10 days to runs a service
change request". She advised that she will email me and call me back in 5 minutes............never heard from her.

*Sigh* I have been a supporter of Vodafone but really what the heck. This is not a fault or pain call is a sales call. Not sure what to do now




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

The is no planet B

 

 


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  # 1366943 15-Aug-2015 15:11
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Took a deep breath and tried again and success.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

The is no planet B

 

 




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  # 1372278 23-Aug-2015 08:25
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I spoke too soon about being sorted, nine days later and the service is still not turned on.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

The is no planet B

 

 


 
 
 
 


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  # 1372295 23-Aug-2015 09:14
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What number are you calling?

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  # 1372422 23-Aug-2015 12:18
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I had great service when I sent them an email :)



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  # 1372573 23-Aug-2015 17:10
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johnr: What number are you calling?


I received an email confirming the service change with an order number




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

The is no planet B

 

 


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  # 1372616 23-Aug-2015 18:12
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MikeB4:
johnr: What number are you calling?


I received an email confirming the service change with an order number


?



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  # 1372624 23-Aug-2015 18:34
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johnr:
MikeB4:
johnr: What number are you calling?


I received an email confirming the service change with an order number


?


PM sent




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

The is no planet B

 

 


 
 
 
 


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  # 1372630 23-Aug-2015 18:45
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In the first post you mentioned above calls into Vodafone all I am wondering is what number you are calling?



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  # 1372634 23-Aug-2015 18:50
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I can't remember the phone number, I spoke to a CSR I then received a call back confirming things




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

The is no planet B

 

 




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  # 1372705 23-Aug-2015 21:53
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I wonder if it will be done by the World Cup start.frown




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

The is no planet B

 

 


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  # 1372863 24-Aug-2015 09:25
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Hi there

Very sorry, it seems that the order wasn't loaded or processed correctly.

That should be working now thanks to HamishA. If it isn't, please turn the decoder off for 30 seconds then back on.

Cheers

Dylan



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  # 1372886 24-Aug-2015 09:51
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Just checked and all is good. Thank you very much to the VF guys here. If there were GZ awards you guys would definitely get them.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

The is no planet B

 

 


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