Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
cisconz
1162 posts

Uber Geek
+1 received by user: 76

Trusted
Subscriber

  Reply # 1374740 26-Aug-2015 16:44
Send private message

TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?


PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh



Was more meaning the ADSL profile etc




Hmmmm

4431 posts

Uber Geek
+1 received by user: 1257


  Reply # 1374741 26-Aug-2015 16:45
Send private message

TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?


PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh



But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.

 
 
 
 


5239 posts

Uber Geek
+1 received by user: 1481

Trusted

  Reply # 1374742 26-Aug-2015 16:46
Send private message

cisconz:
TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?


PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh



Was more meaning the ADSL profile etc


Cant remember, normally interleaving is on. 

714 posts

Ultimate Geek
+1 received by user: 322

Trusted

  Reply # 1374747 26-Aug-2015 16:51
Send private message

Earbanean:
VodafoneDylan:
Earbanean:
VodafoneDylan: I'm looking into this with the team now, just waiting for results from a fault ticket. Please confirm you've set the modem to pppoa, vcmux, vpi/vci 0/100 like described here http://help.vodafone.co.nz/app/answers/detail/a_id/5239/


Yes, I have all those settings.  But as I said, the modem was working fine, but stopped on 1 July without any settings being changed.  So logically it's not a problem with the settings.


Please try factory reset your Draytek modem and set it up from scratch using those settings, and connect it directly to your computer. Basically rule out more variables like the netgear router configuration or the connection between them.


I've already tried all that a couple of times.  No joy.


Okay.

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.

2060 posts

Uber Geek
+1 received by user: 225

Subscriber

  Reply # 1374749 26-Aug-2015 16:54
One person supports this post
Send private message

RunningMan:
TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?


PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh



But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.


Good point.

Those radius logs would be mighty useful about now....



233 posts

Master Geek
+1 received by user: 20


  Reply # 1374750 26-Aug-2015 16:54
Send private message

 But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.


ID and PWD are entered the same in the Draytek as the Vodafone supplied one.  However, as I said, it doesn't even seem to be getting to the stage of checking them.  i.e. deliberately putting a wrong PWD in doesn't raise a different error in the modem status screen - which it should.



233 posts

Master Geek
+1 received by user: 20


  Reply # 1374754 26-Aug-2015 16:58
Send private message

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.


Thanks, I'll check that when I get home in about an hour.



233 posts

Master Geek
+1 received by user: 20


  Reply # 1374757 26-Aug-2015 17:02
Send private message

Meanwhile, Vodafone have sent me a text saying "our tech advises your fault has been investigated and resolved".  They give a number to ring if the issue is not resolved, but it's the number with the half hour plus hold time!

I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks.  Man I love this company.




2067 posts

Uber Geek
+1 received by user: 617

Subscriber

  Reply # 1374759 26-Aug-2015 17:05
7 people support this post
Send private message

Earbanean: I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks.  Man I love this company.





Dude, you're getting direct help for unsupported hardware here, how about being a bit grateful rather than comments like that. 

935 posts

Ultimate Geek
+1 received by user: 179


  Reply # 1374787 26-Aug-2015 17:17
Send private message

Seems a mystery why these particular Draytek modems, and it must be under a specific DSL stacks - as they work fine on Chorus gear but not Red Network, attempt to connect PPPoE when they have been set to PPPoA:

From one of the OP's previous threads:
http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=177185&page_no=1#1352057

Examples of similar log file sequences can be found other Draytek modem posts
http://whrl.pl/RcgtOf



233 posts

Master Geek
+1 received by user: 20


  Reply # 1374834 26-Aug-2015 18:01
Send private message

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.


OK, I tried that, but still no luck.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1374836 26-Aug-2015 18:06
Send private message

Earbanean: Meanwhile, Vodafone have sent me a text saying "our tech advises your fault has been investigated and resolved".  They give a number to ring if the issue is not resolved, but it's the number with the half hour plus hold time!

I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks.  Man I love this company.





You are using a 3rd party modem that does not work, The approved modem works so of course the fault will be closed



233 posts

Master Geek
+1 received by user: 20


  Reply # 1374837 26-Aug-2015 18:07
Send private message

yitz: Seems a mystery why these particular Draytek modems, and it must be under a specific DSL stacks - as they work fine on Chorus gear but not Red Network, attempt to connect PPPoE when they have been set to PPPoA:

From one of the OP's previous threads:
http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=177185&page_no=1#1352057

Examples of similar log file sequences can be found other Draytek modem posts
http://whrl.pl/RcgtOf


The thing is, this very Draytek modem connected fine to the Red Network for 3 years.  So it can't be a general problem with these modems - unless something changed in the Red Network to make it a problem.  

I'm pretty sure the "PPPoE" in the log file is just a typo in the log output and it is trying to connect through PPPoA as it should.  i.e. because it did connect OK before 1 July and it connected OK to the SnapperNet test PPPoA gear.



233 posts

Master Geek
+1 received by user: 20


  Reply # 1374841 26-Aug-2015 18:16
Send private message

You are using a 3rd party modem that does not work, The approved modem works so of course the fault will be closed


Fair enough, but I did tell them that the Vodafone supplied modem/router did work OK, but they still opened the fault and sent out a guy.  Seems like opening the fault and sending out a guy was not great use of his or my time, if they knew the approved modem worked.  But I don't want to appear ungrateful.



233 posts

Master Geek
+1 received by user: 20


  Reply # 1374843 26-Aug-2015 18:26
2 people support this post
Send private message

Dude, you're getting direct help for unsupported hardware here, how about being a bit grateful rather than comments like that. 


If you look at the post a couple above yours, I begin with "Thanks, ".  So I am grateful for the time from helpful people on this forum.  I was merely expressing my (justifiable?) frustration with the difficulty contacting first line support.  Thanks for the advice though.


1 | 2 | 3 | 4 | 5 | 6 | 7
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.