Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
cisconz
1153 posts

Uber Geek
+1 received by user: 76

Trusted
Subscriber

  Reply # 1374740 26-Aug-2015 16:44
Send private message

TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?


PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh



Was more meaning the ADSL profile etc




Hmmmm

4229 posts

Uber Geek
+1 received by user: 1123


  Reply # 1374741 26-Aug-2015 16:45
Send private message

TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?


PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh



But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.

 
 
 
 


4744 posts

Uber Geek
+1 received by user: 1316

Trusted

  Reply # 1374742 26-Aug-2015 16:46
Send private message

cisconz:
TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?


PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh



Was more meaning the ADSL profile etc


Cant remember, normally interleaving is on. 





693 posts

Ultimate Geek
+1 received by user: 315

Trusted

  Reply # 1374747 26-Aug-2015 16:51
Send private message

Earbanean:
VodafoneDylan:
Earbanean:
VodafoneDylan: I'm looking into this with the team now, just waiting for results from a fault ticket. Please confirm you've set the modem to pppoa, vcmux, vpi/vci 0/100 like described here http://help.vodafone.co.nz/app/answers/detail/a_id/5239/


Yes, I have all those settings.  But as I said, the modem was working fine, but stopped on 1 July without any settings being changed.  So logically it's not a problem with the settings.


Please try factory reset your Draytek modem and set it up from scratch using those settings, and connect it directly to your computer. Basically rule out more variables like the netgear router configuration or the connection between them.


I've already tried all that a couple of times.  No joy.


Okay.

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.

2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 1374749 26-Aug-2015 16:54
One person supports this post
Send private message

RunningMan:
TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?


PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh



But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.


Good point.

Those radius logs would be mighty useful about now....



219 posts

Master Geek
+1 received by user: 19


  Reply # 1374750 26-Aug-2015 16:54
Send private message

 But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.


ID and PWD are entered the same in the Draytek as the Vodafone supplied one.  However, as I said, it doesn't even seem to be getting to the stage of checking them.  i.e. deliberately putting a wrong PWD in doesn't raise a different error in the modem status screen - which it should.



219 posts

Master Geek
+1 received by user: 19


  Reply # 1374754 26-Aug-2015 16:58
Send private message

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.


Thanks, I'll check that when I get home in about an hour.



219 posts

Master Geek
+1 received by user: 19


  Reply # 1374757 26-Aug-2015 17:02
Send private message

Meanwhile, Vodafone have sent me a text saying "our tech advises your fault has been investigated and resolved".  They give a number to ring if the issue is not resolved, but it's the number with the half hour plus hold time!

I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks.  Man I love this company.




1975 posts

Uber Geek
+1 received by user: 573

Subscriber

  Reply # 1374759 26-Aug-2015 17:05
7 people support this post
Send private message

Earbanean: I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks.  Man I love this company.





Dude, you're getting direct help for unsupported hardware here, how about being a bit grateful rather than comments like that. 

793 posts

Ultimate Geek
+1 received by user: 156


  Reply # 1374787 26-Aug-2015 17:17
Send private message

Seems a mystery why these particular Draytek modems, and it must be under a specific DSL stacks - as they work fine on Chorus gear but not Red Network, attempt to connect PPPoE when they have been set to PPPoA:

From one of the OP's previous threads:
http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=177185&page_no=1#1352057

Examples of similar log file sequences can be found other Draytek modem posts
http://whrl.pl/RcgtOf



219 posts

Master Geek
+1 received by user: 19


  Reply # 1374834 26-Aug-2015 18:01
Send private message

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.


OK, I tried that, but still no luck.

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1374836 26-Aug-2015 18:06
Send private message

Earbanean: Meanwhile, Vodafone have sent me a text saying "our tech advises your fault has been investigated and resolved".  They give a number to ring if the issue is not resolved, but it's the number with the half hour plus hold time!

I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks.  Man I love this company.





You are using a 3rd party modem that does not work, The approved modem works so of course the fault will be closed



219 posts

Master Geek
+1 received by user: 19


  Reply # 1374837 26-Aug-2015 18:07
Send private message

yitz: Seems a mystery why these particular Draytek modems, and it must be under a specific DSL stacks - as they work fine on Chorus gear but not Red Network, attempt to connect PPPoE when they have been set to PPPoA:

From one of the OP's previous threads:
http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=177185&page_no=1#1352057

Examples of similar log file sequences can be found other Draytek modem posts
http://whrl.pl/RcgtOf


The thing is, this very Draytek modem connected fine to the Red Network for 3 years.  So it can't be a general problem with these modems - unless something changed in the Red Network to make it a problem.  

I'm pretty sure the "PPPoE" in the log file is just a typo in the log output and it is trying to connect through PPPoA as it should.  i.e. because it did connect OK before 1 July and it connected OK to the SnapperNet test PPPoA gear.



219 posts

Master Geek
+1 received by user: 19


  Reply # 1374841 26-Aug-2015 18:16
Send private message

You are using a 3rd party modem that does not work, The approved modem works so of course the fault will be closed


Fair enough, but I did tell them that the Vodafone supplied modem/router did work OK, but they still opened the fault and sent out a guy.  Seems like opening the fault and sending out a guy was not great use of his or my time, if they knew the approved modem worked.  But I don't want to appear ungrateful.



219 posts

Master Geek
+1 received by user: 19


  Reply # 1374843 26-Aug-2015 18:26
2 people support this post
Send private message

Dude, you're getting direct help for unsupported hardware here, how about being a bit grateful rather than comments like that. 


If you look at the post a couple above yours, I begin with "Thanks, ".  So I am grateful for the time from helpful people on this forum.  I was merely expressing my (justifiable?) frustration with the difficulty contacting first line support.  Thanks for the advice though.


1 | 2 | 3 | 4 | 5 | 6 | 7
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16


The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16


Mandatory data breach reporting in Australia
Posted 13-Jun-2017 11:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.