Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
780 posts

Ultimate Geek
+1 received by user: 215

Trusted

  Reply # 1376096 29-Aug-2015 13:26
Send private message

No doubt they been helpful. And if the modem they supplied works sweet then it's a problem with a third party product. I am not disputing that. In this instance the service has been acceptable and if the customer wants to use a third party product they can do it themselves or pay for some support. I was referring to the service aspect. If you are not happy you can vote with your feet.







219 posts

Master Geek
+1 received by user: 19


  Reply # 1376503 30-Aug-2015 17:58
One person supports this post
Send private message

Oh my new fridge that I purchased from the US doesn't work properly since it needs a different power supply. Better complain to my power company to get them to fix it and supply me a 110V supply. I'm paying good money for electricity into my house, it's up to my power supplier to ensure everything in my house works and for them to fix it if it doesn't. How is this any different to the Internet?


Again, I say I'd rather keep this thread focused on the perplexing technical issue, without side tracking into a philosophical debate around who should support what.  However, it's worth pointing out that your analogy isn't quite right.  My issue isn't one of buying third party gear and not being able to get it to work on Vodafone.  In my case (as I've stated a number of times), the third party gear did work perfectly on Vodafone for 3 years.  However, for some reason, it stopped on 1 July - and it's that technical issue some of us have been trying to solve.

And again I'm not complaining about Vodafone service as you imply.  They've been good.  I did make a negative comment about the time spent on hold for phone support - but I would have had that time even if I was ringing about my Vodafone supplied kit.  I think that's a reasonable frustration.  A lot of other people seem to agree.

Let's be clear, I'm not forcing Vodafone to support this problem.  They told me that they didn't want me to cancel my account and wanted to help solve the issue.  I appreciate that.  If at any point they say that they can't or won't help, then that's fine.  I'm not going to complain as I have other options in a competitive market.  But that's not what they've said.  

So although the moral advice is interesting, I'd rather focus on the technical problem.



 
 
 
 




219 posts

Master Geek
+1 received by user: 19


  Reply # 1376504 30-Aug-2015 18:01
Send private message

Aredwood: If you on purpose enter a wrong password into the Vodafone routers. Does that stop them from working?


In short, yes.  I changed the PWD and it immediately lost the connection.  So with the Vodafone kit, it is checking the credentials in the authentication.  



219 posts

Master Geek
+1 received by user: 19


  Reply # 1376509 30-Aug-2015 18:08
Send private message

Earbanean:
trig42: Sounds like you have done all the troubleshooting steps that you can reasonably take. The Radius logs would be helpful to help you.


The plan is this evening I'll be able to coordinate someone from Vodafone checking the Radius logs at the same time as I have the Draytek modem set up (thanks @Demeter).  Hopefully that will tell a story.


Well, we did the test on Friday evening and unfortunately the problem isn't solved.  Basically, on the Vodafone side, they didn't see any authentication request hit their server.  It just didn't get that far.  

So it looks like while the line has good ADSL sync, for some reason the PPP authentication request isn't getting to the Vodafone server.  To be honest, that's completely stumped me.

I kind of think this now probably goes into the unsolved 'X-Files', unless anyone else has some other idea.  Thanks to everyone who tried to crack it.  I appreciate the help.

4234 posts

Uber Geek
+1 received by user: 1126


  Reply # 1376523 30-Aug-2015 18:37
Send private message

Did you confirm Chorus or Red network connection?

cisconz
1153 posts

Uber Geek
+1 received by user: 76

Trusted
Subscriber

  Reply # 1376802 31-Aug-2015 08:16
One person supports this post
Send private message

I would be trying Bridging with PPPoE before giving up.




Hmmmm



219 posts

Master Geek
+1 received by user: 19


  Reply # 1376817 31-Aug-2015 08:51
Send private message

RunningMan: Did you confirm Chorus or Red network connection?


Red Network.

2 posts

Wannabe Geek


  Reply # 1377484 1-Sep-2015 04:06
Send private message

No sure how NZ network works, as I am working for iiNet AUS. 

But after all the test, shouldn't vodafone lodge a trouble ticket to their Developers to take a authentication credential from the back end. 

All end all, if you tested a different modem and it is not working, and the modem is fine, then they are hardly anything that customer can do. 



237 posts

Master Geek
+1 received by user: 126

Trusted

  Reply # 1377508 1-Sep-2015 07:56
2 people support this post
Send private message

SonofLiverpool: No sure how NZ network works, as I am working for iiNet AUS. 

But after all the test, shouldn't Vodafone lodge a trouble ticket to their Developers to take a authentication credential from the back end. 

All end all, if you tested a different modem and it is not working, and the modem is fine, then they are hardly anything that customer can do. 




Struggling to make sense of what this sentience above means.

If the customer puts their own router on their dsl line and it does not send an authentication request for whatever reason there is nothing whatsoever the ISP can do to help further apart from telling the customer there is no authentication attempt. While it is very easy as an end user to expect their ISP to support whatever piece of equipment they want to connect this is not a technically or economically viable position for a service provider to take.  In this case, yes it is a popular brand that has been working and should work, but that is part of the risk you take when you put your own router on a line, if it works great, if it doesn't well then that's up to you to fix. Kind of like putting third party ink cartridges in your printer, if it breaks don't expect your printer manufacturer to fix the issue as you are off doing your own thing and thats the risk you have accepted.



365 posts

Ultimate Geek
+1 received by user: 120


  Reply # 1377523 1-Sep-2015 08:54
One person supports this post
Send private message

There has been the odd mention and implication (not by the OP) that part of this is about having customers use VF's supplied modem. I just want to bring to the forefront of people's minds that this is a case of one type of modem having been identified as not working not all, many or even some modems except VF's.

OP has repeatedly made the point he wants to focus on finding a solution. Trying to identify and fix the issue is an interesting and worthwhile endeavor for all parties involved, OP, VF and us. Apart from solving OP's problem it may help solve future people's problems. Even if the only solution we can come up with is that that particular modem won't work in that particular situation.






Please note: I have a professional bias towards Vodafone.

2 posts

Wannabe Geek


  Reply # 1377723 1-Sep-2015 12:46
Send private message

noroad:
SonofLiverpool: No sure how NZ network works, as I am working for iiNet AUS. 

But after all the test, shouldn't Vodafone lodge a trouble ticket to their Developers to take a authentication credential from the back end. 

All end all, if you tested a different modem and it is not working, and the modem is fine, then they are hardly anything that customer can do. 




Struggling to make sense of what this sentience above means.

If the customer puts their own router on their dsl line and it does not send an authentication request for whatever reason there is nothing whatsoever the ISP can do to help further apart from telling the customer there is no authentication attempt. While it is very easy as an end user to expect their ISP to support whatever piece of equipment they want to connect this is not a technically or economically viable position for a service provider to take.  In this case, yes it is a popular brand that has been working and should work, but that is part of the risk you take when you put your own router on a line, if it works great, if it doesn't well then that's up to you to fix. Kind of like putting third party ink cartridges in your printer, if it breaks don't expect your printer manufacturer to fix the issue as you are off doing your own thing and thats the risk you have accepted.




Sorry, was too early in the morning and I was having trouble go to sleep. Had a look at what I wrote, doesn't even make any sense.

Vodafone only need to make sure their equipment is working on, if the Vodafone modem is working then their job is done.





219 posts

Master Geek
+1 received by user: 19


  Reply # 1378238 2-Sep-2015 13:33
Send private message

So I think where the technical issue now finds itself is:  The modem is getting ADSL sync, but it's PPP authentication request is either not getting to the Vodafone server, or the the Vodafone server is not recognising it for some reason.  As I said earlier, that leaves me pretty much stumped, unless anyone has any further ideas.  

I can't really see any way forward on this now, unless there was some way of tracing the authentication request from the exchange to see where it goes, or what happens to it.  Does anyone know of any feasible way of doing that?

Failing that, I think really we're done.

24994 posts

Uber Geek
+1 received by user: 4880

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1378248 2-Sep-2015 13:48
One person supports this post
Send private message

Earbanean: So I think where the technical issue now finds itself is:  The modem is getting ADSL sync, but it's PPP authentication request is either not getting to the Vodafone server, or the the Vodafone server is not recognising it for some reason.  As I said earlier, that leaves me pretty much stumped, unless anyone has any further ideas.  

I can't really see any way forward on this now, unless there was some way of tracing the authentication request from the exchange to see where it goes, or what happens to it.  Does anyone know of any feasible way of doing that?

Failing that, I think really we're done.


You really need to be capturing the PPP packets which is easy to do with not with the hardware you have. (A Mikrotik would make this super easy). Once you've done that you can look at the PPPoE packets starting with the PADI ones to see that your end is sending, and waht's being received.



2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 1378286 2-Sep-2015 14:27
Send private message

Earbanean: I can't really see any way forward on this now, unless there was some way of tracing the authentication request from the exchange to see where it goes, or what happens to it.  Does anyone know of any feasible way of doing that?

Failing that, I think really we're done.


If someone at Vodafone is keen to get to the bottom of this I suspect the next step would be to set up your modem in their test lab.

I suspect this is unlikely and you're now faced with either using a different modem or a different ISP.

It is good of the Vodafone people involved to date to spend time looking at the back end to see what may be happening.

793 posts

Ultimate Geek
+1 received by user: 156


  Reply # 1378373 2-Sep-2015 15:37
One person supports this post
Send private message

Traditionally in the ADSL1 days, if PPP did not come up and there no sign of authentication, then it would be considered an ATM/PVC fault and you would lodge a request to rebuild the port. 

The part that has me stumped is how the Vodafone modem is connecting. I understand that the later Vodafone modems use CWMP/TR-069 to configure the modem including username and password based on serial number and some threads here also mention that is also linked to the usage meter but there shouldn't be a reason why standard ADSL shouldn't work when configured for PPPoA VC-Mux on 0/100, most providers these days redirect to a captive portal if authentication is mandatory.


1 | 2 | 3 | 4 | 5 | 6 | 7
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NotPetya ransomware attack, New Zealand view
Posted 28-Jun-2017 15:07


Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.