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331 posts

Ultimate Geek

# 179105 26-Aug-2015 13:48
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I've had an ongoing tech issue for the last 6 weeks or so, that Vodafone can't or won't deal with correctly.  I've tried a number of calls to the help line, posted on other GZ forums, etc but no luck.  I'm now in last chance saloon, hoping someone on this forum may be able to help.  If not, I'm really being forced to leave Vodafone and move to a new ISP.

The story so far is:  I was happily connecting to Vodafone ADSL (Red Network Auckland) for the last 3 years, using a Draytek Vigor 120 modem (and separate Netgear router).  Then on about 1 July, my connection dropped.  I tried my old Vodafone supplied modem/router and it worked OK.  Vodafone support used basic logic and deduced that my modem had somehow developed a fault.

So I bought a brand new modem, but it wouldn't connect either.  Vodafone support told me that either the new one was faulty as well, or it was configured incorrectly.  (But it was configured exactly the same as the modem that had been connecting fine for 3 years).

So I got both my modems tested by SnapperNet who are the NZ tech support for them.  They said both were configured correctly and working fine.  The issue must be on Vodafone's side.

But Vodafone are using simple logic that says if their supplied modem works, then the problem is with mine.  End of story.  They were quite rude and condescending about this and refused to think 'outside the box'.  Clearly there is a more complex issue here, where something on the Vodafone Red Network side affects some modems and not others.  But they will not investigate that properly.

The symptoms: I get ADSL sync no problem ("Showtime"), but PPP won't authenticate.

If anyone here can help, or can point me to real support withing Vodafone, I would appreciate it greatly.  Failing that I will have to go through the hassle of moving ISPs.

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331 posts

Ultimate Geek

  # 1405047 13-Oct-2015 14:39
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Just to put a postscript (but not solution) on this convoluted thread.  We eventually moved to Slingshot and the Draytek Vigor 120 worked perfectly straight away, with exactly the same settings (excpet ID and PWD).  

So on 1 July this year something changed on the Vodafone Red Network, or maybe just our cabinet, that meant that some (maybe all) perfectly good third party modems (tested Draytek and D-Link) could no longer authenticate PPP, but Vodafone supplied modem/routers could still do so.

This cost many hours of my time and the price of an (uneccessary) second Draytek modem (for sale if anyone wants one), but I'd love to know what caused this now mostly out of curiosity - but I probably never will.  Thanks for all those that tried to help

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