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563 posts

Ultimate Geek


# 180793 22-Sep-2015 11:22
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Am I right in my thinking that Credit Card Direct Debits are exempt from the "convenience fee"?

If so, why is there a convenience fee being attached to the $1.00 "test" payment that is required to add a new credit card to the account? Will the convenience fee be refunded along with the $1 if I go ahead with it? (Yes, it's only 2 cents - the money doesn't bother me but the principle of it does :) )

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563 posts

Ultimate Geek


  # 1391752 22-Sep-2015 11:29
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Also just found this on the Vodafone website:
A VCC is usually set up within 5 working days once we receive your completed form. Your payment will be taken on your bill's due date at 1am. Please note: a $1 temporary transaction fee will be charged to your credit card to confirm that the credit card is valid. This will be refunded within 7 days.


So actually it looks like the process is charging $0.02 more than advertised in the help content...

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Uber Geek

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  # 1391756 22-Sep-2015 11:40
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I don't think using a credit card on a direct debit basis exempts you from a convenience fee. 

There's still Merchant Service fees to pay by the merchant even if they're taking recurring payments from your card...they're just lower. 




Handsome Dan Has Spoken.

 
 
 
 




563 posts

Ultimate Geek


  # 1391759 22-Sep-2015 11:42
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Handsomedan: I don't think using a credit card on a direct debit basis exempts you from a convenience fee. 

There's still Merchant Service fees to pay by the merchant even if they're taking recurring payments from your card...they're just lower. 


Sorry - meant to include the fact that I had solved the "my thinking" part:
This [Variable Credit Card Payment] form of payment is not subject to the Convenience Fee.



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Ultimate Geek


  # 1392644 23-Sep-2015 12:26
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Bit the bullet and paid my 2 cents undisclosed fee for add the credit card to the list of available cards.

What a horrible user experience changing Credit Card direct debits is:

 

     

  1. Add your card (paying your fee)
  2. Select to use that card as your regular credit card payment card
  3. Get told you can't because one is already assigned
  4. Go to Remove Regular Credit Card payment and find the little tick box hidden in the middle of some credit card details to remove it
  5. Wait for 5 minutes or more for it to actually make the change in Customer Zone
  6. Then select to add the new card as your Regular Credit Card payment 
  7. Wait for 5 minutes or more for it to actually make the change in Customer Zone so you know its done (I think its been 10 minutes or so so far and its still not shown up - I assume it worked!)

 

Wouldn't it just have been easier/nicer for it to allow you to replace the existing card with the new one at step #2? :/

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  # 1392691 23-Sep-2015 14:18
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The $1/$0.02 will only be an authorisation, not a charge. This just allows them to confirm the card details are valid so they are less likely to get a decline when your bill is due. The charge will drop off after a few days.

This is normal practice.




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  # 1392867 23-Sep-2015 16:06
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ajobbins: The $1/$0.02 will only be an authorisation, not a charge. This just allows them to confirm the card details are valid so they are less likely to get a decline when your bill is due. The charge will drop off after a few days.

This is normal practice.


Correct it's not a charge and this is covered in the help section of the Vodafone NZ site



563 posts

Ultimate Geek


  # 1392870 23-Sep-2015 16:08
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johnr:
ajobbins: The $1/$0.02 will only be an authorisation, not a charge. This just allows them to confirm the card details are valid so they are less likely to get a decline when your bill is due. The charge will drop off after a few days.

This is normal practice.


Correct it's not a charge and this is covered in the help section of the Vodafone NZ site


I quite believe that statement for the $1 part - I'm a little more dubious about the 2 cent part. I'll report back in a few days once the transactions have gone/been confirmed :)

 
 
 
 


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  # 1392991 23-Sep-2015 19:17
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Gosh, it is funny, I have been seeing a lot of threads recently with posters bitching about things that haven't happened but might!

Can we wait until someone stuffs up BEFORE moaning about it?



563 posts

Ultimate Geek


  # 1393242 24-Sep-2015 09:28
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Checked credit card transactions this morning and the $1 transaction is still pending as expected (given its only an auth) but as I thought would happen the 2 cent convenience fee has gone through as an actual transaction... :/



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