Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 6 | 7 | 8 | 9 | 10 | 11 | 12
cokemaster
Exited
4507 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

#103525 8-Jan-2008 10:20
Send private message

But how does that explain people having issues from Christmas eve to the 4th? Unless I'm missing something thats more than 5 days.....




webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


Affiliate link
 
 
 

Affiliate link: Shop Mighty Ape for electronics, games, computers books and more.
VFNZPaulBrislen
970 posts

Ultimate Geek

Trusted
Vodafone

  #103530 8-Jan-2008 10:54

I'm simply passing on Vodafone Australia's statement. They say the saturation lasted for five days. I imagine that means the full congestion that shut down international roaming entirely. Of course once that was sorted (extra capacity, decrease in demand) there would still have been congestion tailing off to a more normal load in the days that followed.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


informationminister
9 posts

Wannabe Geek


  #103543 8-Jan-2008 11:51
Send private message

I heard that there is an opening in the Iraqi Information Ministry



markE
12 posts

Geek


  #103572 8-Jan-2008 13:41
Send private message

johnr: Come to think about it there is no GSM coverage in Port Waikato


If you go down to the shop there is

johnr
19282 posts

Uber Geek
Inactive user


  #103581 8-Jan-2008 14:37
Send private message

markE:
johnr: Come to think about it there is no GSM coverage in Port Waikato


If you go down to the shop there is


There is a shop!!!!

sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #103587 8-Jan-2008 15:44
Send private message

The Australian Financial Review quotes a spokesman as saying there were issues for between 7 and 8 days. Maybe they're telling you some fibs Paul! :-)

There is a link to the full story here on Computerworld if you don't have a AFR login


VFNZPaulBrislen
970 posts

Ultimate Geek

Trusted
Vodafone

  #103594 8-Jan-2008 16:07

And here's the statement they've sent through to me... Interesting. Sorry about that - my fault. The dates are: December 25 through to January 4, which is different from the information I was working from. My apologies - here's the new statement.

quote:

Vodafone Australia experienced congestion on international signalling links from December 25, 2007 to January 4, 2008, which affected inbound and outbound international roaming customers. Vodafone regrets any inconvenience to customers travelling overseas during this period.

International roaming traffic throughout the holiday season exceeded Vodafone’s forecasts. When the issue emerged, Vodafone engineers immediately began working to alleviate congestion and secured additional signalling capacity via an international interconnect agreement with Optus.

With international roaming services now returning to normal, Vodafone Australia and Vodafone New Zealand are undertaking a full review of the international signalling capacity required for roaming customers, particularly during peak periods. Vodafone’s goal is to provide all customers with the best possible domestic and international service.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




jesseycy
294 posts

Ultimate Geek


  #103708 8-Jan-2008 23:09
Send private message

PaulBrislen:

Vodafone Australia experienced congestion on international signalling links from December 25, 2007 to January 4, 2008,
When the issue emerged, Vodafone engineers immediately began working to alleviate congestion and secured additional signalling capacity via an international interconnect agreement with Optus.



Do I consider that to be "quick" enough?  Not really....  10 whole days, to "negotiate" such a vital link, and to provide a solution for thousands of customers.

Perhaps the techies here could perhaps advice, whether this is "quick service" too?  Cause to me as a lay-person, an affected traveller, it certainly seems very slow.

PenultimateHop
637 posts

Ultimate Geek

Trusted

  #103722 9-Jan-2008 00:30
Send private message

jesseycy: Perhaps the techies here could perhaps advice, whether this is "quick service" too? Cause to me as a lay-person, an affected traveller, it certainly seems very slow.
Yes - it is a very quick turnaround.  Standard lead time for most carrier grade services is 21 business days; longer for most international services (90 to 180 days is not unheard of).

In particular, the Christmas/New Year period is difficult as most carriers "brown out" their networks for significant changes to avoid problems while they have minimal staff.  Getting new services designed and built, then passed into operation, in this brown-out period is not trivial.

Fossie
1240 posts

Uber Geek

Trusted

  #103850 9-Jan-2008 17:40
Send private message

funny pictures

cafeg
697 posts

Ultimate Geek

Trusted

  #103862 9-Jan-2008 18:14
Send private message

Well, It looks like compensation is out for the roaming outage for me anyway.
I just talked to one of the vodafone staff and explained that both my mobile and my wifes mobile were out while we were holidaying in Brisbane for 10 days and explained the situation fully, then asked if there was any compensation forthcoming.
She said they had been told that there was no compensation available and she didn't think there would be any either..
if I wanted compensation to go talk to Vodafone australia about as it was their fault it I was told quite abruptly..

Sigh... I thought Vfone NZ was my provider not Vfone Australia and I relied heavily on roaming on that holiday as everyone did that was roaming at xmas. We couldn't even connect to another network if we wanted to..

Shaking head here... This is somehing we won't forget in a hurry and even more so now !!

cokemaster
Exited
4507 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #103864 9-Jan-2008 18:17
Send private message

cafeg:
She said they had been told that there was no compensation available and she didn't think there would be any either..
if I wanted compensation to go talk to Vodafone australia about as it was their fault it I was told quite abruptly..

Sigh... I thought Vfone NZ was my provider not Vfone Australia and I relied heavily on roaming on that holiday as everyone did that was roaming at xmas. We couldn't even connect to another network if we wanted to..

Shaking head here... This is somehing we won't forget in a hurry and even more so now !!


That is very disappointing to hear. I thought the finger pointing had stopped, but I may have been mistaken.




webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


c3rn
280 posts

Ultimate Geek

Subscriber

  #104009 10-Jan-2008 14:04
Send private message

cokemaster
That is very disappointing to hear. I thought the finger pointing had stopped, but I may have been mistaken.


Come on - don't believe everything that comes out of a CSRs mouth!

@ cafeg: I suggest you ask to speak to a manager about compenstaion. I'm 99% sure you will get it then.

nzbnw
2369 posts

Uber Geek

Trusted
Spark NZ

  #104018 10-Jan-2008 14:34
Send private message

brad_p:
cokemaster
That is very disappointing to hear. I thought the finger pointing had stopped, but I may have been mistaken.


Come on - don't believe everything that comes out of a CSRs mouth!

@ cafeg: I suggest you ask to speak to a manager about compenstaion. I'm 99% sure you will get it then.


This should not have to be the case. From a customer’s point of view, you must ask yourself how this can be an acceptable level of service from Vodafone NZ? They are the service provider; they should come up with the resolution, or in this case compensation if required. Telling the customer to go and ask Vodafone Australia for compensation is just not on.

nzbnw








cokemaster
Exited
4507 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

#104035 10-Jan-2008 16:18
Send private message

brad_p:
cokemaster
That is very disappointing to hear. I thought the finger pointing had stopped, but I may have been mistaken.


Come on - don't believe everything that comes out of a CSRs mouth!

@ cafeg: I suggest you ask to speak to a manager about compenstaion. I'm 99% sure you will get it then.


So, are you saying that I should not trust representatives of vodafone? It is a sad state of affairs if that is the case.




webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


1 | ... | 6 | 7 | 8 | 9 | 10 | 11 | 12
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

GoTo Launches IT Helpdesk Functionality Within GoTo Connect
Posted 18-Aug-2022 16:55


HP on Track With Recycling Program
Posted 18-Aug-2022 16:51


Belkin Screenforce Tempered Glass Screen Protector and Bumper - Apple Watch
Posted 15-Aug-2022 17:20


Samsung Introducing Galaxy Z Flip4 and Galaxy Z Fold4
Posted 11-Aug-2022 01:00


Samsung Unveils Health Innovations with Galaxy Watch5 and Galaxy Watch5 Pro
Posted 11-Aug-2022 01:00


Google Bringing First Cloud Region to Aotearoa New Zealand
Posted 10-Aug-2022 08:51


ANZ To Move to FIS Modern Banking Platform
Posted 10-Aug-2022 08:28


GoPro Hero10 Black Review
Posted 8-Aug-2022 17:41


Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48


NCR Delivers Services to Run Bank of New Zealand ATM Network
Posted 30-Jul-2022 11:06









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac