Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 102010 28-Dec-2007 10:38
Send private message

James_: Spoke with Vodafone. This is a congestion issue and could be rectified by installing new hardware but they are unwilling to do this as it is expensive and only happens to the network at this time of year. They are just going to ride it out and monitor the congestion, despite the network being unusable since 10pm Christmas Eve and still unusable - well in breach of most SLA agreements. This is a dangerous position for anyone to be in if they need to make an emergency call in Australia - not to mention the effect on business and people staying in touch on holiday.

Unfortunately this will be an easy issue for them to blame on other Networks.


Network is not unstable! international links are congested and thats it. (did you not read the 4th post)
Any SLA agreement would not cover roaming!
Roaming setup invloves many elements beyond VFNZ network control.
This is affecting many carriers around the world.

675 posts

Ultimate Geek

Trusted

  Reply # 102016 28-Dec-2007 11:12

James_: This is a dangerous position for anyone to be in if they need to make an emergency call in Australia


As far as I'm aware this is not affecting emergency calls as the phones are still able to SOS emergency services (as per previous posts, users are advising their phones are in SOS mode)

 
 
 
 




29 posts

Geek


Reply # 102022 28-Dec-2007 11:38
Send private message

johnr:
Network is not unstable! international links are congested and thats it. (did you not read the 4th post)
Any SLA agreement would not cover roaming!
Roaming setup invloves many elements beyond VFNZ network control.
This is affecting many carriers around the world.


International links are congested? What, and they can't fix this after 4 days?! That's ludicrous. Never, ever have I heard of such a ridiculous situation as this. VFNZ are a telecommunications provider. Are they providing that service? No.

They can pass the buck all they like, but if the problem is within Vodafone (which it is), it is their problem! They must fix it.

VFNZ/VFAus - it's all Vodafone, surely they can speak to each other?

Nate wants an iphone
3906 posts

Uber Geek
+1 received by user: 33

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 102024 28-Dec-2007 12:00
Send private message

James_:  despite the network being unusable since 10pm Christmas Eve and still unusable - well in breach of most SLA agreements. This is a dangerous position for anyone to be in if they need to make an emergency call in Australia - not to mention the effect on business and people staying in touch on holiday.


While the outage is an issue, noone is denying that - I must ask - what SLA's? Unless you are a business/corporate customer with a SLA, you generally have a 'best effect' restoration of service.

Probably best to check where you stand under the CGA and the vodafone terms.

In any case, the phones should be able to make emergency calls (even without SIM - correct me if I'm wrong) even when roaming.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 102050 28-Dec-2007 14:02
Send private message

GSM standard can dial 112 with no SIM in handset to be connected to emergency services

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 102051 28-Dec-2007 14:04
Send private message

sloth:
johnr:
Network is not unstable! international links are congested and thats it. (did you not read the 4th post)
Any SLA agreement would not cover roaming!
Roaming setup invloves many elements beyond VFNZ network control.
This is affecting many carriers around the world.


International links are congested? What, and they can't fix this after 4 days?! That's ludicrous. Never, ever have I heard of such a ridiculous situation as this. VFNZ are a telecommunications provider. Are they providing that service? No.

They can pass the buck all they like, but if the problem is within Vodafone (which it is), it is their problem! They must fix it.

VFNZ/VFAus - it's all Vodafone, surely they can speak to each other?


Go and enjoy the sun!!

3000 posts

Uber Geek

Trusted

Reply # 102099 28-Dec-2007 18:20
Send private message

Lol! I have left my phones at home most of the last few days and have really enjoyed the limit of contact!!!



29 posts

Geek


Reply # 102100 28-Dec-2007 18:58
Send private message

ok fair point - think i was getting a bit carried away there.

it is indeed v hot and sunny here (36+), been out in it, love it, no phone, oh well, I'll cope

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 102102 28-Dec-2007 19:02
Send private message

sloth: ok fair point - think i was getting a bit carried away there.

it is indeed v hot and sunny here (36+), been out in it, love it, no phone, oh well, I'll cope


Lovely here today not 36, Went out port Waikato and left Blackberry Nokia 6680 and Vodem at home!

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 102103 28-Dec-2007 19:04
Send private message

Come to think about it there is no GSM coverage in Port Waikato

27665 posts

Uber Geek
+1 received by user: 7146

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 102182 29-Dec-2007 13:09
Send private message

Bump.

It's still impossible to make calls from the VF Australia network but SMS and data now seems to work OK.

103 posts

Master Geek
+1 received by user: 1


  Reply # 102216 29-Dec-2007 22:54
Send private message

SMS still NOT working, tested between multiple phones here and in Auzzie. 10:54PM Sat 29th.

Mac

103 posts

Master Geek
+1 received by user: 1


  Reply # 102219 29-Dec-2007 23:03
Send private message

Spoke to VFNZ again, their statement is that :

"problem is with VFAU, not VFNZ, problem is SMS and call congestion, and there IS NO FIX, 'we just have to wait for it to resolve itself'"

My guess is that with new years txting volumes coming up that this congestion will only get worse, so I don't expect this to be fixed until well in to Janurary.

Have advised family there to pick up VFAU prepay SIMs.

Mac




29 posts

Geek


  Reply # 102283 30-Dec-2007 12:39
Send private message

i've given up trying now - my phone's just staying turned off until I get back to NZ. Even had trouble retrieving my voicemail via the international number - "this phone number is not listed". Hmm Frown

Someone's got a Telecom phone that's also having a lot of trouble too, but at least can send/receive sms

3000 posts

Uber Geek

Trusted

Reply # 102323 30-Dec-2007 19:12
Send private message

But on the "roaming" topic, I saw at the Airport today this which got me snickering.






1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.