Roaming in Australia unavailable

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Reply # 102010 28-Dec-2007 10:38

James_: Spoke with Vodafone. This is a congestion issue and could be rectified by installing new hardware but they are unwilling to do this as it is expensive and only happens to the network at this time of year. They are just going to ride it out and monitor the congestion, despite the network being unusable since 10pm Christmas Eve and still unusable - well in breach of most SLA agreements. This is a dangerous position for anyone to be in if they need to make an emergency call in Australia - not to mention the effect on business and people staying in touch on holiday.

Unfortunately this will be an easy issue for them to blame on other Networks.

Network is not unstable! international links are congested and thats it. (did you not read the 4th post)
Any SLA agreement would not cover roaming!
Roaming setup invloves many elements beyond VFNZ network control.
This is affecting many carriers around the world.

cranz

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Reply # 102016 28-Dec-2007 11:12

James_: This is a dangerous position for anyone to be in if they need to make an emergency call in Australia

As far as I'm aware this is not affecting emergency calls as the phones are still able to SOS emergency services (as per previous posts, users are advising their phones are in SOS mode)

sloth

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Reply # 102022 28-Dec-2007 11:38

johnr:
Network is not unstable! international links are congested and thats it. (did you not read the 4th post)
Any SLA agreement would not cover roaming!
Roaming setup invloves many elements beyond VFNZ network control.
This is affecting many carriers around the world.

International links are congested? What, and they can't fix this after 4 days?! That's ludicrous. Never, ever have I heard of such a ridiculous situation as this. VFNZ are a telecommunications provider. Are they providing that service? No.

They can pass the buck all they like, but if the problem is within Vodafone (which it is), it is their problem! They must fix it.

VFNZ/VFAus - it's all Vodafone, surely they can speak to each other?

cokemaster

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Reply # 102024 28-Dec-2007 12:00

James_: despite the network being unusable since 10pm Christmas Eve and still unusable - well in breach of most SLA agreements. This is a dangerous position for anyone to be in if they need to make an emergency call in Australia - not to mention the effect on business and people staying in touch on holiday.

While the outage is an issue, noone is denying that - I must ask - what SLA's? Unless you are a business/corporate customer with a SLA, you generally have a 'best effect' restoration of service.

Probably best to check where you stand under the CGA and the vodafone terms.

In any case, the phones should be able to make emergency calls (even without SIM - correct me if I'm wrong) even when roaming.

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johnr

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Reply # 102050 28-Dec-2007 14:02

GSM standard can dial 112 with no SIM in handset to be connected to emergency services

johnr

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Reply # 102051 28-Dec-2007 14:04

sloth:
johnr:
Network is not unstable! international links are congested and thats it. (did you not read the 4th post)
Any SLA agreement would not cover roaming!
Roaming setup invloves many elements beyond VFNZ network control.
This is affecting many carriers around the world.

International links are congested? What, and they can't fix this after 4 days?! That's ludicrous. Never, ever have I heard of such a ridiculous situation as this. VFNZ are a telecommunications provider. Are they providing that service? No.

They can pass the buck all they like, but if the problem is within Vodafone (which it is), it is their problem! They must fix it.

VFNZ/VFAus - it's all Vodafone, surely they can speak to each other?

Go and enjoy the sun!!

paradoxsm

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Reply # 102099 28-Dec-2007 18:20

Lol! I have left my phones at home most of the last few days and have really enjoyed the limit of contact!!!

sloth

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Reply # 102100 28-Dec-2007 18:58

ok fair point - think i was getting a bit carried away there.

it is indeed v hot and sunny here (36+), been out in it, love it, no phone, oh well, I'll cope

johnr

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Reply # 102102 28-Dec-2007 19:02

sloth: ok fair point - think i was getting a bit carried away there.

it is indeed v hot and sunny here (36+), been out in it, love it, no phone, oh well, I'll cope

Lovely here today not 36, Went out port Waikato and left Blackberry Nokia 6680 and Vodem at home!

johnr

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Reply # 102103 28-Dec-2007 19:04

Come to think about it there is no GSM coverage in Port Waikato

sbiddle

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Reply # 102182 29-Dec-2007 13:09

Bump.

It's still impossible to make calls from the VF Australia network but SMS and data now seems to work OK.

macjones

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Reply # 102216 29-Dec-2007 22:54

SMS still NOT working, tested between multiple phones here and in Auzzie. 10:54PM Sat 29th.

Mac

macjones

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Reply # 102219 29-Dec-2007 23:03

Spoke to VFNZ again, their statement is that :

"problem is with VFAU, not VFNZ, problem is SMS and call congestion, and there IS NO FIX, 'we just have to wait for it to resolve itself'"

My guess is that with new years txting volumes coming up that this congestion will only get worse, so I don't expect this to be fixed until well in to Janurary.

Have advised family there to pick up VFAU prepay SIMs.

Mac

sloth

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Reply # 102283 30-Dec-2007 12:39

i've given up trying now - my phone's just staying turned off until I get back to NZ. Even had trouble retrieving my voicemail via the international number - "this phone number is not listed". Hmm

Someone's got a Telecom phone that's also having a lot of trouble too, but at least can send/receive sms

paradoxsm

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Reply # 102323 30-Dec-2007 19:12

But on the "roaming" topic, I saw at the Airport today this which got me snickering.

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