Roaming in Australia unavailable

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# 102397 31-Dec-2007 15:29

Hi all, season's greetings and all that.

We are experiencing congestion on trans-Tasman links - NZ customers in Aus or Australian customers in NZ are saturating the links we've put in. We doubled capacity on the route for the Christmas/New Year season but at those peak times (Christmas Eve and, I'm guessing New Year's Eve/Day itself) it looks like half the planet is TXTing the other half. As the time zones roll around, and New Year's Eve arrives in different places, I expect we'll continue to see some congestion internationally.

Vodafone to Vodafone and Vodafone to Telecom calls within NZ shouldn't be affected by this international issue, however.

Cheers

Paul

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macjones

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# 102400 31-Dec-2007 15:54

Paul,

It's worse than that, my three family (2 prepay and one on account) have "no network" or "searching for network" on their phones, so its more of an issue than just texting, as that same signalling link (ss7?) congestion also messes with the core ability for the phone to roam.

If it was just texting i could live with it, but they cannot call me and i cannot call them either !

Sporadically we get a batch of texts through.

CS tried resetting the phones so that they had "just arrived" in Australia, but that did not help.

It's not just Christmas eve and new years eve, I can accept those peaks, this has now been a week without roaming.

Mac

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# 102408 31-Dec-2007 16:40

There even appear to be random issues calling roaming phones in Australia with the calls being connected to random parties and not the person you're trying to call!

VFNZPaulBrislen

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# 102409 31-Dec-2007 16:43

macjones: Paul,

It's worse than that, my three family (2 prepay and one on account) have "no network" or "searching for network" on their phones, so its more of an issue than just texting, as that same signalling link (ss7?) congestion also messes with the core ability for the phone to roam.

If it was just texting i could live with it, but they cannot call me and i cannot call them either !

Sporadically we get a batch of texts through.

CS tried resetting the phones so that they had "just arrived" in Australia, but that did not help.

It's not just Christmas eve and new years eve, I can accept those peaks, this has now been a week without roaming.

Mac

That sounds to me like a completely seperate issue and not one that's connected to the congestion. I'll check with the tech team and report back but I don't have any advice on that here (which means it's isolated rather than widespread).

Cheers

paul

Paul Brislen
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http://forum.vodafone.co.nz

freitasm

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# 102416 31-Dec-2007 17:27

PaulBrislen: That sounds to me like a completely seperate issue and not one that's connected to the congestion. I'll check with the tech team and report back but I don't have any advice on that here (which means it's isolated rather than widespread).

Cheers

paul

Paul, this is actually the issue that started this discussion. More than one person reported problems when trying to roam to VFAU and no problems when roaming in another network.

"Call congestion" just came around because of Vodafone's explanation. But if you look back the problem is all related to roaming not being available, only SOS calls (which is normal to be up on any network when no roaming is available).

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nzbnw

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# 102417 31-Dec-2007 17:29

I'm not so sure it is a different issiue, My Dad, currently in New York is roaming with AAPT (resold Vodafone AU service), and all he gets is no service from Xmas day, it is the same for his parter who is roaming with Vodafone AU.

I just hope the service works when he gets back to NZ enroute to Australia, so I can call him.

nzbnw

VFNZPaulBrislen

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# 102418 31-Dec-2007 17:30

The only issue we're showing at this end is congestion so anything that's happening in Aus is not due to our network. But I've asked the tech team and we'll see what they report back.

Cheers

Paul

Paul Brislen
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Vodafone

http://forum.vodafone.co.nz

freitasm

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# 102419 31-Dec-2007 17:31

Congestion for one week after Christmas?

Anyway, if you need someone to fly to Sydney or Melbourne but don't have anyone at Vodafone I am happy to go over just to report the status, as an independent consultant. Oh, and need the tickets for Jann and Bella as well.

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sbiddle

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# 102421 31-Dec-2007 17:47

nzbnw: I'm not so sure it is a different issiue, My Dad, currently in New York is roaming with AAPT (resold Vodafone AU service), and all he gets is no service from Xmas day, it is the same for his parter who is roaming with Vodafone AU.

I just hope the service works when he gets back to NZ enroute to Australia, so I can call him.

nzbnw

There is a thread on whirlpool about the Vodafone issues that it mentioned earlier and I've also read another thread on an Astralian mobile forum site talking about the issues as well. Basically Vodafone AU customers roaming anywhere in the world are suffering the same problems and I suspect that rather than this being a Vodafone NZ problem it's primarily a Vodafone Aussie issue and has nothing to do with capacity. Since Xmas Day you've been able to roam on Telstra, 3 or Optus and make or receive calls, it's only using the Vodafone Australia network that has appeared to have problems.

cafeg

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# 102425 31-Dec-2007 18:03

PaulBrislen: The only issue we're showing at this end is congestion so anything that's happening in Aus is not due to our network. But I've asked the tech team and we'll see what they report back.

Cheers

Paul

Paul,

I have also not been able to make voice calls or txt or in fact anything since 25th December.
All my phone keeps on showing is No Network ! I'm on a VFNZ Supa Prepay account.
After contacting VFNZ straight away on boxing day I was told there was congestion in the core and it was being worked on.
I rang up VFAU also at the same time and they said there was np's they could see.
Since then I have done what was suggested and 2 or 3 times a day taken out the battery and Sim card and put them back in so everything clears and reconnects but still no-go.

I rang VFNZ again on the 29th to be told it had just been reported as a fault ??
HUH ! I thought I reported it on Boxing day.. They said they needed more than 10 complaints before it became a fault ??
Sigh ... they must of had about 50,000 by now !!! They said it was a fault in AU and nothing on their end ?

So I rang VFAU again to be told - yes it is a core congestion fault on our end and being worked on at the highest priority..
But as of now at 2.50pm Brisbane time still no Network or voice or txt or SOS capability, nothing, nadda, dead !!
I'v tried switching to other networks but nothing either..
I was going to get an AU Sim but that will cost $9.95 to buy the card then $30 to put calls on it :-( But why should I as I won't need it after my 2 week holiday here ???

This is very disapointing as surely this is the biggest revenue time at VFONE for you guys as well so surely an upgrade would be well worth it for what you would get back .. If txting is causing the problem.. limit txting surely and get voice calls going !

Just as well I bought my Laptop and Skype is still working, Thay are getting all my $$$ while I am here right now :-)

I also just changed to Vodafone from Telecom as well ( as we only have two choices in NZ :-(
So it looks like both are no good now..
Roll on another provider in NZ so we get some decent service at last PLEASE !!!!

Not a very impressed NZVfone user in OZ right now !!

VFNZPaulBrislen

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# 102427 31-Dec-2007 18:49

PaulBrislen: The only issue we're showing at this end is congestion so anything that's happening in Aus is not due to our network. But I've asked the tech team and we'll see what they report back.

Cheers

Paul

See above.

From our end, there's no issue other than congestion. These problems sound like something that's going on with Vodafone Australia. I will see what I can find and report back.

And it's New Year's Eve, so Happy 2008 to you all (shortly).

Cheers

Paul

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sbiddle

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# 102430 31-Dec-2007 19:29

Vodafone Australia are blaming Optus - of course if you read elsewhere Optus are blaming Vodafone! :-)

VFNZPaulBrislen

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# 102431 31-Dec-2007 19:41

sbiddle: Vodafone Australia are blaming Optus - of course if you read elsewhere Optus are blaming Vodafone! :-)

Optus does provide us with international links. By us, I mean Vodafone NZ.

Cheers

Paul

EDIT: Oh, and if you can show me the link to where Optus is blaming Vodafone Aus, I'd be delighted to pass that on to the team as well.

Paul Brislen
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http://forum.vodafone.co.nz

sbiddle

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# 102433 31-Dec-2007 20:30

Vodafone are offering a $12 credit every day roaming doesn't work if you are to believe this thread - are Vodafone NZ going to be this generous? :-)

cafeg

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# 102435 31-Dec-2007 20:52

sbiddle: Vodafone are offering a $12 credit every day roaming doesn't work if you are to believe this thread - are Vodafone NZ going to be this generous? :-)

Are we going to get the same $12 credit per day from Vfone NZ, Paul ????

its been 6 days now for my mobile and my wifes mobile that they have been dead ....

They both worked fine in OZ when we arrived on the 22nd up until the 25th when they both went dead for the last 6 days..

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