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36 posts

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# 180895 25-Sep-2015 09:38
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We have voda business fibre at work.

Lan connections have come right after the southern cross cable issue yesterday (100 down and 50 up) the wifi connection however is glacial (1 down and 0.5 up).  I have tried rebooting everything with no joy.  Any tips before I call the help desk?

Thanks guys.

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  # 1394205 25-Sep-2015 09:53
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I doubt Vodafone support your internal WiFi. What wireless access device do you use? What size of premesis is it? What WiFi clients do you have, and how many? How does the spectrum look in your area? 2.4GHz or 5GHz?



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  # 1394213 25-Sep-2015 10:02
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We have a simple system for a small office.  We use the Wi-Fi built into Vodafone SHG1500 modem. Not sure about your other questions, we normally achieve Wi-Fi speed close to the LAN performance. 

 
 
 
 


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  # 1394219 25-Sep-2015 10:08
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Wifi is not related to what speed the modem is connecting to the internet at, Have you turned off the modem for 1 minute?

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  # 1394220 25-Sep-2015 10:10
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I believe you said you've rebooted the router so that's a good start.

If wired is working fine then router -> internet is fine.

How many wifi devices are you using/testing? Are they all affected?



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  # 1394240 25-Sep-2015 10:20
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Just powered down the modem for over a minute and Wi-Fi performance is the same.  Only a handful of devices connected and yes all are effected.

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  # 1394253 25-Sep-2015 10:28
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Reset modem



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  # 1394267 25-Sep-2015 10:41
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The reboot button? No change.


 
 
 
 




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  # 1394314 25-Sep-2015 11:26
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Pressed the reset button (with paper clip) on the back of the modem. Keep the "personal configuration still valid" when prompted.  Still no change.

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  # 1394320 25-Sep-2015 11:30
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.

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  # 1394326 25-Sep-2015 11:43
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It's possible the wifi is using a heavily congested channel - but seems odd that would happen all of a sudden.

Can you download a tool like inSSIDer and see what channel it's on and what else is on that?



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  # 1394347 25-Sep-2015 12:42
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Tried changing the channel but no joy. Starting to think it must be hardware.

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  # 1394348 25-Sep-2015 12:44
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Seems likely.

Could always chuck a cheap AP in there and see if it fixes it.



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  # 1394361 25-Sep-2015 13:09
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Thanks yeah, tried to do that with one of the old Voda boxes that we have but didn't work. Will try with another old wireless router. Cheers

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  # 1394365 25-Sep-2015 13:17
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Maybe you should buy a quality wireless access point, not use something old you have lying around.



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  # 1394397 25-Sep-2015 13:56
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Are Vodafone products not quality?wink

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