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3594 posts

Uber Geek

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  # 104134 11-Jan-2008 06:07
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Generally we will only lock parts of the configs that relate to the correct working of VFX, Dial Plans are part of that so that is why it is locked,

The 3102 is actaully a very compicated and powerful little beast and we will only supply the basic SIP config, the PSTN part is totally up to the customer to configure as the PSTN part has nothing to do with us and as I said there are a lot of ways it can be used on the 3102, The 3102 is not deployed in great numbers at present so feedback on the device config is good and if there needs to be changes then we are happy to fine tune the standard configs as long as it dosn't compromise the VFX service.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



157 posts

Master Geek


  # 104227 11-Jan-2008 13:38
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maverick: 
The 3102 is not deployed in great numbers at present so feedback on the device config is good and if there needs to be changes then we are happy to fine tune the standard configs as long as it dosn't compromise the VFX service.


This is a good news for me Maverick, as I have 2x SPA310, I like to explore the dial plans.

After playing around with the WAN, LAN settings on SPA3102, I finalised my settings as below which works fine for me. This works well if you have a good firewall router in your network and do not want to make use of the SPA router function. The guide came with the unit is incomplete, some things missing like bridging the router etc.

MY SPA3102 is placed in my Home LAN as follows

Internet>MODEM+ROUTER+SWITCH>LAN>SPA3102  (INTERNET port of SPA is connected to my switch)

Under "Router > WAN Setup" (advanced screen, admin mode):
1. Set "Internet Connection Setting" to 'Static IP'.
2. Under "Remote Management", set 'Enable WAN Web Server' to 'Yes'. THIS IS IMPORTANT
3. Under "Static IP Settings", set your IP address (Your network range) for the SPA to value that is not in conflict with the address range of your DHCP server. Set the gateway address to that of your main home router and DNS (Local) if you have one.
4. Power cycle router

Under "Router > LAN Setup" (advanced screen, admin mode):
1. Set "networking Service" to 'Bridge'
2. Set "enable DHCP Server" to 'No'.
3.Power cycle
Leave other settings unchanged You can access your router using the Static IP address which you set above. This IP also your LANs IP range. no need to change you computer NICs IP every time you want to access the SPA. If you have difficulty accessing (including the default IP 192.168.0.1) only way you can reset to factory default is to use the IVR (Interactive Voice Response Menu). If you have your PSTN line connected to SPAs Line port, this needs to be unplugged (The cable from your wall socket to SPA) before accessing IVR. 
To access your SPA after the factory reset your NIC needs to be 192.168.0.xx range, Ethernet port of SPA should be connected to your computer.

I’m sure this will be help to someone
Cheers
Shash 

 
 
 
 


294 posts

Ultimate Geek


  # 104323 12-Jan-2008 00:08
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Fair enough, if the main settings are locked after VFX is provisioned on the VOIP boxes...

But for the SPA 3102, the VOIP gateway settings are left "open".  I presume this is to allow "calling out" using other VOIP providers, as with VFX policy.

However, the problem is......  Even though the gateways are left "open" for configuration, I have absolutely NO IDEA how to get the phone to "use" these gateways!  "What is" the dial plan?  If Xnet cannot tell us what "string" it is and how exactly it's configured, please at least tell me the keys to "use" my different gateways!  Eg:  (#1)....

Otherwise, the gateways are useless!  Foot in mouth



157 posts

Master Geek


  # 104339 12-Jan-2008 07:03
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Yea, ''Dial plans'' - this is what I'm working on too, I have a simple dial plan setup in my SPA which works fine. I will put out a detailed info once I've finalised my VOICE configuration side, however after the VFX is provisioned on my line( well... still waiting WXC to set up my VFX !!) hoping I can continue to make use of these dial plans which I setup.

I'm also wondering if you setup your other providers first in the SPA then have the VFX setup.... whether this will keep my current providers and the their settings  even the VFX config gets greyed out.  

Found this doc http://www.jmgtechnology.com.au/spa_3102_guide.pdf which will help to understand the basics - of dial plans - See Appendix A on this doc.
Cheers


294 posts

Ultimate Geek


  # 104352 12-Jan-2008 10:57
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No, shash, it's not that I don't understand Dial Plans.........

But AFTER the SPA3102 is provisioned with VFX, those "settings" are locked from view and modification.

So, I have no idea at all how to "use" and switch my phone to using the gateway.  The helpline staff have no idea as well.....  So basically, I'm currently stuck with a very restricted VOIP ATA, and can't use my gateways at all!

3267 posts

Uber Geek

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  # 104372 12-Jan-2008 12:31
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The following is my understanding about the SPA3102 and is not necessarily 100% correct:
The SPA3102 has only 1 VoBB port. You can set up only one VoIP account. The second port is a "fall over" or "crossover" port which you connect to your normal telco provider POTS line (i.e. to the wall socket via an ADSL filter, not to a phone). If the power fails and you loose your Internet connection or the SPA3102 looses power, then the phone is automatically connected (fallover) to the POTS line as a backup so in that case all calls will be via the normal POTS instead of VoBB. I do not have a SPA3102 and can not give specific details, but that seems to be the major difference between the 3102 and the 2102. The 2102 supports 2x VoBB accounts, the 3102 supports one account with fall over to a normal land line when the VoBB is not available. The 3102 also allows you to route certain calls via VoBB and other calls via POTS so you get the best of both worlds, e.g. if your VoBB provider does not give you free local calling then you want to use the land line for local calls and VoBB for everything else.
Hope that makes it clearer, but as said I am not 100% sure about all the details. The Linksys web site has a lot of long documents for the 3102 which should tell you exactly how everything works.

As for the original question, I am sure that WxC will unlock any satting that you want to change as long as it will not mess up the call quality.




You can never have enough Volvos!


28269 posts

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  # 104375 12-Jan-2008 12:34
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Niel: The following is my understanding about the SPA3102 and is not necessarily 100% correct:
The SPA3102 has only 1 VoBB port.  You can set up only one VoIP account.  The second port is a "fall over" or "crossover" port which you connect to your normal telco provider POTS line (i.e. to the wall socket via an ADSL filter, not to a phone).  If the power fails and you loose your Internet connection or the SPA3102 looses power, then the phone is automatically connected (fallover) to the POTS line as a backup so in that case all calls will be via the normal POTS instead of VoBB.  I do not have a SPA3102 and can not give specific details, but that seems to be the major difference between the 3102 and the 2102.  The 2102 supports 2x VoBB accounts, the 3102 supports one account with fall over to a normal land line when the VoBB is not available.  The 3102 also allows you to route certain calls via VoBB and other calls via POTS so you get the best of both worlds, e.g. if your VoBB provider does not give you free local calling then you want to use the land line for local calls and VoBB for everything else.
Hope that makes it clearer, but as said I am not 100% sure about all the details.  The Linksys web site has a lot of long documents for the 3102 which should tell you exactly how everything works.


You're spot on. The 3201 is only 1 VoIP provider and 1 PSTN line.

The dialplan allows you to route calls by either the VoIP or PSTN ports and also define a key sequence (such as ## for PSTN or ** for VOIP) that allows you to override your normal configuration and give you direct access to the gateway of your choice.

 
 
 
 


294 posts

Ultimate Geek


  # 104454 12-Jan-2008 23:33
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Yes, you guys (or girls) are spot on!

The SPA3102 only has 1 phone port, and it can support 1 PSTN connection, 1 VOIP (In and Out) connection, and 4 more VOIP (Out only connection), known as gateways....

So.......

#1:  For PSTN, you dial ## on your phone (as suggested by sbiddle, not confirmed, since I'm on Naked DSL and can't try)...
#2:  For VOIP (In and Out), you dial ** (also not confirmed).....
#3:  For the other gateways?????  What do you dial?????


I do hope someone, or someone from Xnet can answer me soon....  If the settings aren't locked and hidden from view, you can tell immediately from a dial plan you setup...  But since the "dial plan" part is locked......  What is the answer???

3594 posts

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WorldxChange

  # 104468 13-Jan-2008 08:04
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jesseycy: Yes, you guys (or girls) are spot on!

The SPA3102 only has 1 phone port, and it can support 1 PSTN connection, 1 VOIP (In and Out) connection, and 4 more VOIP (Out only connection), known as gateways....

So.......

#1: For PSTN, you dial ## on your phone (as suggested by sbiddle, not confirmed, since I'm on Naked DSL and can't try)...
#2: For VOIP (In and Out), you dial ** (also not confirmed).....
#3: For the other gateways????? What do you dial?????


I do hope someone, or someone from Xnet can answer me soon.... If the settings aren't locked and hidden from view, you can tell immediately from a dial plan you setup... But since the "dial plan" part is locked...... What is the answer???


Hi jessycy

The dial plan would have been locked down and setup for only a single gateway only at this stage due to the fact that for correct call handling number 7 Digit numbers, short codes etc require a cetain dial plan changes to the dial plan can cause incorrect call working  and as I have mentioned on a number of occassions we are about making VFX a PSTN replacement service to do this we have to control the major parts of the units, Dial Plans are a major part Wink, I understand there are going to be times and especailly with the 3102 there may need to be some fine tuning but generally we won't be opening up the dial plan, one of the other major reasons why this is not available at his point as well is that for VFX services to work correctly with the Star and Hash codes (and there are a number of these with more coming), changes to the dial plan which conflict with these will cause our services to not work correctly and this is not something we wish to compromise.

In saying that we will take a look and see what we can do to add a couple of gateways into the  dial plan for the 3102 that dosn't compromise the VFX services,






Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

28269 posts

Uber Geek

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Biddle Corp
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  # 104478 13-Jan-2008 09:15
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jesseycy: Yes, you guys (or girls) are spot on!

The SPA3102 only has 1 phone port, and it can support 1 PSTN connection, 1 VOIP (In and Out) connection, and 4 more VOIP (Out only connection), known as gateways....

So.......

#1:  For PSTN, you dial ## on your phone (as suggested by sbiddle, not confirmed, since I'm on Naked DSL and can't try)...
#2:  For VOIP (In and Out), you dial ** (also not confirmed).....


These were just examples. I had my old SPA3000 configured as above.

I haven't played with my SPA3000 for ages (the phone features of the 3102 are similair) and am a bit rusty but I'm pretty certain the device only allows 2 proxy registrations, 1 for PSTN and 1 for VoIP. There were then support for up to 4 other outgoing gateways that you could configure in the dialplan that are not permanetely registered

ie 08xxxxx@sip.provider.co.nz;user=1234567;password=1234567


(format may be slightly different I'd have to check the admin manual)

This would allow calls beginning with 08 to be routed via that particular VoIP provider. It's really only helpful if you want to configure SIP URI's as speed dials for calling other people, for example just allowing a speeddial of 041234567@sip.xx.co.nz would allow a direct SIP URI connection to the phone number 041234567 if the user or VoIP provider of the person you are calling allows direct URI connections.

3539 posts

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# 104499 13-Jan-2008 11:49
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jesseycy: So.......

#1:  For PSTN, you dial ## on your phone (as suggested by sbiddle, not confirmed, since I'm on Naked DSL and can't try)...

Just a quick question here Jessey:

Maybe the answer is obvious, or maybe I've overlooked something; but why did you order a SPA3102 when you are on Naked DSL? Undecided

You can never use the FXO port because you don't have POTS.  It seems like a waste to me whereas with a SPA2102 you would have 2 separate ports available with one of them being unlocked to configure as you please.

294 posts

Ultimate Geek


  # 104506 13-Jan-2008 12:40
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First of all, in reply to grant_k's question...  Well, I used to have a PSTN Line, and I thought it was more versatile (and it is, hehe, if it wasn't locked)...

Anyway, let me try to explain this with screenshots......

#1:  As discussed before, the SPA3102 has 1 VOIP account (In and Out), used by VFX.  There is also a PSTN "connection". See http://home.graffiti.net/stephycy4:graffiti.net/N-temp2540.JPG

#2:   In addition to these, there are 4 VOIP "Outbound Only" gateways.... Which I hope to use..  See  http://home.graffiti.net/stephycy4:graffiti.net/N-temp2541.JPG

#3:  Think about this.. I have a phone, connected to my SPA3102.  These phone is connected to VFX.  To use the other "outbound gateways", and the PSTN Line, the user would have to press in some keys on their phone, to "switch".  What these keys are, it's dictated by the dial plan....  Which is locked and hidden from view.  see http://home.graffiti.net/stephycy4:graffiti.net/N-temp2542.JPG

#4:  "What" is Xnet's dial plan?  What are the keys for "switching" and using the PSTN Line, or the 4 outbound gateways?  Normally, a user can see it, but since it's locked and hidden, us users don't know..  See http://www.3cx.com/voip-gateways/images/linksys8.gif   Or, are there none setup for this???


So....  Is it possible to use the outbound gateways, or the PSTN Line to dial out?  Maverick's answer seems to be no.  But sbiddle, you seem to be able to configure it.  How do you do it, and where do you put in those settings??? 

Thanks everyone!

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  # 104508 13-Jan-2008 12:53
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jesseycy:
So....  Is it possible to use the outbound gateways, or the PSTN Line to dial out?  Maverick's answer seems to be no.  But sbiddle, you seem to be able to configure it.  How do you do it, and where do you put in those settings??? 

Thanks everyone!


To use those other 4 outbound gateways you need to be able to edit the DialPlan, something that WxC don't allow with a locked down device. Maybe Phil could respond and let you know whether WxC would be prepared to give link a customised dialplan to your device if you provided them with your details for another provider. Just remember this is not a outbound gateway and not a full proxy so it may be incompatible with some providers and won't allow incoming calls from the SIP provider.

To be completely honest what I think you're trying to do it a bit beyond the scope of a WxC provisioned SPA3102. Since you're obviously interested in playing with multiple VoIP providers my suggestion would probably be to have a look at Asterisk which can handle multiple providers a lot better or at least in the short term get a device such as a PAP2 which allows two seperate proxy providers.

As for being able to use the PSTN part of the SPA3102 with WxC I can only assume (since I haven't played with a VFX provisioned unit) that PSTN fallback is enabled so that calls will default to the PSTN if VoIP is down and that there is a key sequence that you can dial before a number that will give you access to the PSTN like directly to bypass VFX. Because I haven't played with one of these units however I can't give you any more info but I'm sure somebody else will be able to.



157 posts

Master Geek


  # 104513 13-Jan-2008 13:13
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I totally agree with and understand what jesseycy is trying to say here, I have successfully setup to use 2voip providers with my SPA3102 (2talk and voipstunt.com) one of them I'm using as the outbound gateway1. Switching them through my own dial plans (spent 12 hrs this weekend, learned something new). I'm sure whether I want to continue with these providers, Voipstunt.com has very poor voice quality since the provider is in the US. I'm new to telephony stuff and just experimenting my new toy SPA3102. 

I have a question could someone answer this for me please?
You know the WCX config file - http://58.28.20.69/configs/default/default$MA.cfg  dose this change anything on the Router side of the SPA? I've noticed when I add this in my second SPA3102 my Staci IP changes to DHCP and I cannot log on to the SPA. I may be wrong here just wanted to clarify this.

Many thanks guys

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WorldxChange

  # 104521 13-Jan-2008 14:55
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Shash:
I have a question could someone answer this for me please?
You know the WCX config file - http://58.28.20.69/configs/default/default$MA.cfg dose this change anything on the Router side of the SPA? I've noticed when I add this in my second SPA3102 my Staci IP changes to DHCP and I cannot log on to the SPA. I may be wrong here just wanted to clarify this.

Many thanks guys


Yes by default we set the WAN Port to DHCP and turn off web access as it's a security hole, this box can be used as a router rememeber so we would not like to leave this open, log onto the box from your LAN side and reset your static and if you want turn on Web access, we only configure the DHCP & WAN web setting first time around and it's controllable by you.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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