johnr:gregmcc: I love VF's inventive way they deal with problems they can't sort out.....they simply marked the problem as solved and walk away, Had this twice recently....
@gregmcc Please provide more detail and ticket numbers to me via DM
John
Currently it is been followed up only after some very stern words were had,
Just been looking thru the "My help" question list and there are 7 instances of help requests, 4 of them were resolved and marked "solved", 3 of them were not resolved, but were marked as "Solved - no reply". Just as a point all 3 unresolved was the same problem happening month after month and never actually fixed.
It's not a difficult problem, just an invoicing issue, one that should be resolved easily, but it hasn't