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#184113 10-Nov-2015 17:50
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Hmm, I'm having trouble getting to lots of domestic sites from my HFC connection today (50/2 u/l, Wilton, Wellington). Since just before 5, I haven't been able to load many .govt.nz or even vodafone.co.nz or geekzone.co.nz - posting this via mobile hotspot.

Twitter, Facebook, all that overseas stuff loads just fine.

Traceroute to vodafone.co.nz dies after 3rd hop, traceroute to the functional sites is perfectly OK.

Anyone else? Or just me with the lucky broken route?

C:\Users\User>tracert www.vodafone.co.nz

Tracing route to www.vodafone.co.nz [203.109.185.25]
over a maximum of 30 hops:

  1     2 ms     4 ms     2 ms  172.16.X.X
  2     *        *        *     Request timed out.
  3    11 ms    13 ms    19 ms  lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
and on, and on until 30x hops.

C:\Users\User>tracert www.twitter.com

Tracing route to twitter.com [104.244.42.65]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 172.16.X.X
2 * * * Request timed out.
3 11 ms 11 ms 11 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
4 19 ms 19 ms 21 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 21 ms 19 ms 19 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 22 ms 20 ms 20 ms be10-2.bgnzftc02.akl.vf.net.nz [203.109.130.41]
7 * * * Request timed out.
8 46 ms 45 ms 45 ms as13414.nsw.ix.asn.au [218.100.52.128]
9 48 ms 47 ms 43 ms 104.244.42.65

Trace complete.

:-S
jay

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BDFL - Memuneh
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  #1424685 10-Nov-2015 20:33
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  #1426000 11-Nov-2015 10:07
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Update from the team -

http://community.vodafone.co.nz/t5/Network-status/CONFIRMED-ISSUE-Internet-services-in-Wellington-and-South-Island/m-p/192592#M973
CONFIRMED ISSUE - Internet services in Wellington and South Island
Some Vodafone customers in Wellington and the South Island may have experienced difficulty accessing the Internet and making voice calls late yesterday (Tuesday) and again this morning.

The cause of the problem has been identified and the majority of customers had service restored late last night. The problems were triggered by issues on a link on a network device in Wellington.

A group of our Enterprise customers continue to be affected by connection failures this morning. We are working now to connect these customers manually and will continue to work on a complete resolution.

We apologise to customers who have experienced a reduced service.

Many thanks,
Vodafone Operations

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