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Topic # 185344 19-Nov-2015 07:40
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Hi,


I should know better, I used to work for them!!

I keep getting caught out on my vodafone bills and not changing my plan, Yes im super lazy and really busy so the last thing i think of is checking my bill and then paying it.
I tried to log in this morning to alter some details on mobile on account plan so i get an email when its due.

I found that all it tells me is my usage and thats it. I cant alter my plan or any settings like we used to be able to.
Am i missing something?
If someone from the superstar social media team can give me a PM and we can look into a plan change.

Cheers



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  Reply # 1430834 19-Nov-2015 07:42
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@TimA why can't you call 777 and just request a plan change? :P



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  Reply # 1430837 19-Nov-2015 07:45
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johnr: @TimA why can't you call 777 and just request a plan change? :P


Im at work and dont want to deal with a sales person haha.
@Johnr, you should change my plan.

Oh yeah, What happened to the account portal?
Its like stripped of everything.

 
 
 
 


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  Reply # 1430842 19-Nov-2015 07:47
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Plan changes could never be done via the mobile App and if you are at work and can't call 777 how can you be on the interwebs posting :P



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  Reply # 1430844 19-Nov-2015 07:49
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johnr: Plan changes could never be done via the mobile App and if you are at work and can't call 777 how can you be on the interwebs posting :P



Im on the web page tho, not mobile app??

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  Reply # 1430845 19-Nov-2015 07:51
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TimA:
johnr: Plan changes could never be done via the mobile App and if you are at work and can't call 777 how can you be on the interwebs posting :P



Im on the web page tho, not mobile app??


Same thing



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  Reply # 1430846 19-Nov-2015 07:53
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johnr:
TimA:
johnr: Plan changes could never be done via the mobile App and if you are at work and can't call 777 how can you be on the interwebs posting :P



Im on the web page tho, not mobile app??


Same thing



Hmmm, Well..
You could on FAB.

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  Reply # 1430849 19-Nov-2015 08:02
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TimA:
johnr:
TimA:
johnr: Plan changes could never be done via the mobile App and if you are at work and can't call 777 how can you be on the interwebs posting :P



Im on the web page tho, not mobile app??


Same thing



Hmmm, Well..
You could on FAB.


FAB you don't not have ERF & Early plan change fees

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  Reply # 1430944 19-Nov-2015 09:42
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TimA:
johnr:
TimA:
johnr: Plan changes could never be done via the mobile App and if you are at work and can't call 777 how can you be on the interwebs posting :P



Im on the web page tho, not mobile app??


Same thing



Hmmm, Well..
You could on FAB.


For TPII / My Vodafone home broadband accounts you can schedule a bundle change for your next billing cycle and schedule moves between naked broadband plans.

I'm very certain the plan change can be made at any time and you'll have part month reversals and charges.



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  Reply # 1430958 19-Nov-2015 10:01
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VodafoneDylan:
TimA:
johnr:
TimA:
johnr: Plan changes could never be done via the mobile App and if you are at work and can't call 777 how can you be on the interwebs posting :P



Im on the web page tho, not mobile app??


Same thing



Hmmm, Well..
You could on FAB.


For TPII / My Vodafone home broadband accounts you can schedule a bundle change for your next billing cycle and schedule moves between naked broadband plans.

I'm very certain the plan change can be made at any time and you'll have part month reversals and charges.

 

 

 

IIRC you can only schedule it for the next billing cycle via the web interface, But agents could change immediately.


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