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Topic # 185377 20-Nov-2015 10:45
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Has anyone here experienced or suspected that the Vodafone TV set top box (T-Box) causing TV's to freeze?

I had an issue with my Panasonic P65VT50Z Plasma freezing. I have tried the following....

Reset to shipping state
Changed HDMi ports (rebooting after each change)
Changed HDMi cables
Turned off all the Viera Link settings.

I have no issues with the Chrome Cast or the Xbox One. If I say switch from onboard tuner to Xbox all is good, if I switch from TV to Vodafone TV I will get a freeze.  The same can happen
when switching Xbox to VF TV.

Some days on start up it will freeze when the HDMI source begins to appear (Input name flashes up) and it appears to be associated with the VF TV. An issue I have is it can go for a few days with out a
freeze, so when I have tries to run the TV without VF TV connected I have not experienced a freeze but that may will be coincidental. Its almost like does the light go out in the fridge when closed.

When the TV freezes nothing responds to either remote or the controls on the TV. The LED blinks that a command is being received but no action. The only way to resume is to disconnect from the power
source. The TV is not hot and neither are any of the attached components. as all are well ventilated. The TV is not showing any other issues and preforms as new. 




Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1431632 20-Nov-2015 11:20
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It looks like there's a firmware update from a while ago, not sure if it would help..? http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/aoma/down_aamo4.html

Alternately is your Vodafone TV running the latest version, I think that's 3.8.3?



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  Reply # 1431644 20-Nov-2015 11:43
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VodafoneDylan: It looks like there's a firmware update from a while ago, not sure if it would help..? http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/aoma/down_aamo4.html

Alternately is your Vodafone TV running the latest version, I think that's 3.8.3?


Thanks heaps for the reply Dylan, My TV has the latest Firmware installed, version 2621-10103. The VF TV is running version 3.8.3 build 1 . The signal level is 79%




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


 
 
 
 


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  Reply # 1431646 20-Nov-2015 11:52
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MikeB4:
VodafoneDylan: It looks like there's a firmware update from a while ago, not sure if it would help..? http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/aoma/down_aamo4.html

Alternately is your Vodafone TV running the latest version, I think that's 3.8.3?


Thanks heaps for the reply Dylan, My TV has the latest Firmware installed, version 2621-10103. The VF TV is running version 3.8.3 build 1 . The signal level is 79%


A colleague has suggested.. "Try forcing the PVR to 1080i under ‘HDMI Settings’"



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  Reply # 1431647 20-Nov-2015 11:57
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VodafoneDylan:
MikeB4:
VodafoneDylan: It looks like there's a firmware update from a while ago, not sure if it would help..? http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/aoma/down_aamo4.html

Alternately is your Vodafone TV running the latest version, I think that's 3.8.3?


Thanks heaps for the reply Dylan, My TV has the latest Firmware installed, version 2621-10103. The VF TV is running version 3.8.3 build 1 . The signal level is 79%


A colleague has suggested.. "Try forcing the PVR to 1080i under ‘HDMI Settings’"


I have just made the suggested change, the system accepted the change. I will see how that goes.

Thanks heaps for your help




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1433261 23-Nov-2015 13:12
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after making the suggested change things have been stable over the weekend. Fingers crossed.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1441709 7-Dec-2015 08:18
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This issue is still ongoing. I have eliminated the TV or other devices. I had the VF box disconnected from the TV in question and freezes and power off stopped.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1442119 7-Dec-2015 15:42
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I am beginning to think I may have to abandon VF TV




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1442523 8-Dec-2015 10:19
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Are any of the fine Vodafone staff able to advise any other actions I could try?

To recap I have tried the following....

Reset to shipping state
Changed HDMi ports (rebooting after each change)
Changed HDMi cables
Turned off all the Viera Link settings.
Run the TV without VF TV attached, (no freezes or turn offs occurred)
Forced 1080i in settings as requested.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1442525 8-Dec-2015 10:25
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Are you noting down the time / dates this is happening? Chorus is looking into an issue with Multi casting Channel at the moment as it drops from time to time



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  Reply # 1442527 8-Dec-2015 10:27
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johnr: Are you noting down the time / dates this is happening? Chorus is looking into an issue with Multi casting Channel at the moment as it drops from time to time


isn't VF TV part of the HFC network?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1442530 8-Dec-2015 10:31
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MikeB4:
johnr: Are you noting down the time / dates this is happening? Chorus is looking into an issue with Multi casting Channel at the moment as it drops from time to time


isn't VF TV part of the HFC network?


And Fibre if you are on HFC then ignore me,




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  Reply # 1444490 9-Dec-2015 14:01
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All fixed, VF replaced the VF TV box today. Big thank you to Vodafone and JohnR. You guys are awesome.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1449003 12-Dec-2015 07:24
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The curse continues, the replacement Vodafone TV was pixellating a lot last night on all channels




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1449005 12-Dec-2015 07:38
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Yup.
It gets even harder when the Vodafone TV box goes through an amplifier and the end user is trying to use HDMI CEC... that's one of the most frustrating setups in the world of AV!



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  Reply # 1449013 12-Dec-2015 08:01
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Dunnersfella: Yup.
It gets even harder when the Vodafone TV box goes through an amplifier and the end user is trying to use HDMI CEC... that's one of the most frustrating setups in the world of AV!


I have a simple set up. Its connected via HDMI straight to the TV. I would like to put it through XBox one but that is just too trouble some.
I gave up last night and just watched Netflix. I will try a reboot this morning.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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