Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




77 posts

Master Geek
+1 received by user: 19


Topic # 185388 20-Nov-2015 16:36
Send private message

I rang Vodafone to arrange broadband and a phone line because I was shifting house to just around the corner, they stated that everything would be ok and we could keep the same number because it is the same exchange, it is now a week later and I have no phone or broadband and to top it off the other tenants are using my old number at the old house, ive rung Vodafone 4 times, the first time we told them that the phone was still active around there , they stated it was not, it still is, what is the problem with a straight switch over in this day and age, they also said they are waiting for a spare port but hang on... in my mind if they disconnected the old place they would have one, anybody no any different?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3281 posts

Uber Geek
+1 received by user: 625


  Reply # 1431843 20-Nov-2015 16:53
Send private message

Where is this? I wonder if you've become a port waiter? If so, you would have lost your old port when you moved house.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1431844 20-Nov-2015 16:54
Send private message

How many businesses working days notification did you provide Vodafone before the move?

http://www.vodafone.co.nz/broadband/moving-home/

Up to 10 working day notice is required as advised on the VodafoneNZ (All other ISP) websites

John

 
 
 
 




77 posts

Master Geek
+1 received by user: 19


  Reply # 1431855 20-Nov-2015 17:17
Send private message

It's in meadowbank Auckland, I gave them 7 days that's all I had



77 posts

Master Geek
+1 received by user: 19


  Reply # 1431858 20-Nov-2015 17:19
Send private message

It's now 10 days

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1431862 20-Nov-2015 17:25
Send private message

PeterQ: It's now 10 days


10 days or 10 working days? The move is passed to Chours and they are the ones that handle it thru Vodafone



77 posts

Master Geek
+1 received by user: 19


  Reply # 1431866 20-Nov-2015 17:31
Send private message

Guess I am wrong but my old phone is still active,, it was 10 normal days , didn't know that

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1431883 20-Nov-2015 17:37
Send private message

PeterQ: Guess I am wrong but my old phone is still active,, it was 10 normal days , didn't know that


Do you think it's still avtive cause when you ring your home number you hear ringing or does someone actually answer?

I have also sent you a DM asking for your account number, The 10 working days is mentiond on the page I linked off to above



77 posts

Master Geek
+1 received by user: 19


  Reply # 1431890 20-Nov-2015 17:45
Send private message

The tenants answer any

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1431891 20-Nov-2015 17:48
Send private message

@PeterQ can you please respond to the DM and what do you mean ' The tenants answer any '

Any??

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1431903 20-Nov-2015 18:32
Send private message

I can't wait any longer at work for the reply DM sorry

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 1431927 20-Nov-2015 19:06
Send private message

Thanks for making me sit in work on Firday evening waiting for a reply to my DM you read at 17:50 and I left just after 18:30 :(

PeterQ Account number sent 20-Nov-2015 17:28 read 20-Nov-2015 17:50



77 posts

Master Geek
+1 received by user: 19


  Reply # 1432042 21-Nov-2015 07:13
Send private message

My apologies I was using a mobile phone and it was dropping out so unsure if it went through , anyhow (any) was a mistake

3281 posts

Uber Geek
+1 received by user: 625


  Reply # 1432046 21-Nov-2015 07:55
Send private message

PeterQ: ...anyhow (any) was a mistake

Huh?

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1432098 21-Nov-2015 10:41
Send private message

@PeterQ looks like you requested VDSL and no VDSL ports free so you are a VDSL port waiter so you might want to request ADSL in the mean time

The VDSL modem HG659 does support ADSL and it's quite easy yo change the settings

6430 posts

Uber Geek
+1 received by user: 1567


  Reply # 1432105 21-Nov-2015 11:03
One person supports this post
Send private message

johnr: @PeterQ looks like you requested VDSL and no VDSL ports free so you are a VDSL port waiter so you might want to request ADSL in the mean time

The VDSL modem HG659 does support ADSL and it's quite easy yo change the settings


Why should he have to request it?
If you request vdsl and get a port waiter, I can't think of any circumstance where you wouldn't want ADSL in the meantime. Some broadband is better than no broadband.
IMO A good ISP would immediately offer ADSL (or, even better, just straight up provision it), and not rely on the customer understanding the nuances of port waiter status.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.